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2021 Toyota Venza Other Problems

32 owner-reported other complaints from NHTSA data

32
Complaints
1
Crashes
Jan 2025Dec 2022
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (32)

highUNKNOWN OR OTHER
Filed: Jul 2025

Your driver's side door won't unlock when you press the key fob, even repeatedly. Since you're physically disabled and need to use the key fob to access your vehicle, this creates a significant accessibility problem for you. Toyota has been made aware of this issue but has refused to repair it under warranty. A fix would likely involve diagnosing and repairing the door lock actuator or the key fob receiver module.

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NHTSA #: 11671296
mediumUNKNOWN OR OTHER
Filed: Sep 2025

Your rear tailgate isn't working properly, and the dealer says it's not covered under warranty. Additionally, you have to press the lock or unlock buttons multiple times before they respond. This appears to be a recurring issue that Toyota should address.

NHTSA #: 11688001
mediumUNKNOWN OR OTHER
Filed: Aug 2025

Your rear tailgate makes a constant squeaking noise. The dealer says this isn't covered under warranty, but many other owners report the same issue online. Some dealerships estimate repairs could cost over $1,000. The fix likely involves lubricating hinges or replacing worn tailgate components.

NHTSA #: 11683461
mediumUNKNOWN OR OTHER
Filed: Jan 2025

Your windshield cracked on the passenger side near the bottom edge while driving normally on the highway, with the crack extending upward and toward the driver's side. The crack started in an area protected by the hood and windshield wipers, with no clear cause. Toyota stated that glass damage is not covered under warranty and there is no recall for this issue. Your insurance company may be able to help cover the cost of windshield replacement or repair.

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NHTSA #: 11633918
mediumUNKNOWN OR OTHER
Filed: Jul 2024

Adding to the many complaints about the '21 Venza windshield and the safety issues presented by the easy cracking of the front windshield.

NHTSA #: 11605668
mediumUNKNOWN OR OTHER
Filed: May 2024

Vehicle parked safe place. When I returned to the vehicle Windscreen at a large crack.

NHTSA #: 11589738
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Apr 2024

Recently while driving on [XXX] in long island New York I got multiple hits by bolder, one bolder made a crack which is almost 18 inches now and increasing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA #: 11582767
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Feb 2024

winsheild cracked out of no where. Driving on I95

NHTSA #: 11569880
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Dec 2023

My windshield cracked and was replaced twice for some unknown reason. First in 2021 and now 2023.

NHTSA #: 11561280
mediumUNKNOWN OR OTHER,SERVICE BRAKES
CrashFiled: Dec 2023

I was parking my car in a parking lot very slowly (1 mile/hr, or less). My foot was on the break paddle, and I just turned into a parking spot. Suddenly, I heard huge acceleration noise and the car surged forward so rapidly, so powerfully on its own, and totally lost control. Then the break did not work at all. There are bushes in front of the parking spot and it is on top of a retaining wall with side walk road below. The crazy lost controlled car run through the bushes and jumped down from the top of the retaining way onto the side walk road. It hit the railing of the side road and then slowed down. I then gained the control of the car as the break back to work. The car is badly damaged and several parts falling down when it jump down the retaining wall. It was so terrified and I though I will die. And if someone was walk in the side road at that moment, they will be killed. I am still shaking when think about what was happen. Luckily, no one was there. I bought the car in Jan. 2022, brand new, only 8 miles used. Now it has around 14,000 miles on it. *** In Sept. 2022, Someone also posted very similar incidence for Toyota 2021 Venza in Toyatonation.com Discussion starter • #1 • Sep 3, 2022 soshima Has this happened to anyone else who owns a 2021 Venza? As I was slowly pulling in (going about 2 miles or less) to a perpendicular parking spot at my apartment complex, I took my foot off the accelerator, all the sudden my car lunged forward and rapidly accelerated forward on its own. It was completely terrifying to have the car take over. The car jumped the curb and went down a hill and I crashed head on into a two story garage at my apt complex. I saw a "MALFUNCTION" on the dashboard and the air bags did not deploy. I injured my back, neck and right arm. My car that only has 9K miles on it, was completely totaled. Toyota's Product Liability Dept - 3rd party engineers inspected the electronic data recorder. and car I'm awaiting the final report from Toyota.

NHTSA #: 11560798
mediumUNKNOWN OR OTHER
Filed: Aug 2023

When starting from stop, car didn’t respond to gas pedal being depressed. For 3-5 seconds.

NHTSA #: 11536401
mediumUNKNOWN OR OTHER
Filed: Jun 2023

I was driving down the street when I hear a pebble, rubble, hit my windshield. I didn’t think too much of it as that happens from time to time while I’m driving in any vehicle. When I reached the stop light I peeked over and saw a crack of near 12 inches coming from the passenger side to the center of the windshield. I cannot understand how driving at slow speeds on a street and having a pebble hit your windshield cause such damage. I stepped out of my vehicle to inspect and you can see the small area where the pebble hit.

NHTSA #: 11528054
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Apr 2023

FRONT WINDSHIELD STRUCK BY A ROCK CREATING A DIME SIZED CRACK ON THE UPPER DRIVER SIDE WINDSHIELD AND WITHIN DAYS AN APPROXIMATELY ONE FOOT LONG HORIZONTAL CRACK EXTENDED TOWARD THE CENTER

NHTSA #: 11516717
mediumUNKNOWN OR OTHER
Filed: Feb 2023

I heard a crack on my windshield. There were no other vehicles in front or beside me that may have thrown a rock into my windshield. A day later, I noticed a crack in my windshield that is approximately 10" long extending from the base of the windshield on the passenger side up and towards the middle of the windshield. There seems to be no reason for the crack to have developed. In researching this issue on line, it appears that there have been many complaints about unexplained windshield cracks with the 2021 Venza.

NHTSA #: 11505613
mediumUNKNOWN OR OTHER
Filed: Dec 2022

This car is 1.5 years old and this will be the third windshield replacement. Ether nothing hit the windshield or if something did, it was so small and there is a 8 inch crack starting from bottom center side of passenger windshield. The last replacement was only 6 months ago. This glass is either defective or is so weak it continues to crack

NHTSA #: 11499150
mediumUNKNOWN OR OTHER
Filed: Dec 2022

I received a call from the Toyota service department during a routine oil change. They indicated that I had severe rodent damage throughout my car. After doing my own research, I found numerous complaints of similar nature with Toyota vehicles due to the soy based wiring they use. It creates a safety hazard as rodents (mice) are attracted to the wiring and create nests within the vehicle. My cost to fix the problem was over $4,500 that my insurance covered, but I still had to pay my deductible. The job took approximately 3-4 weeks and I was without a vehicle. The dealership nor the Toyota representative would do anything for me. The car was only a year old. I’ve never had anything like this happen to any new vehicles I have purchased. It seems to be a serious issue with other Toyota vehicles and can be hazardous.

NHTSA #: 11498644
mediumUNKNOWN OR OTHER
Filed: Nov 2022

I have had to replace the windshield 5 times in the last two years. The windshield cracks with just the slightest impact to the windshield from small debris on the highway that should not typically damage the windshield in such a way. All replacement windshields have been ordered directly from Toyota and all have had this issue.

NHTSA #: 11493935
mediumUNKNOWN OR OTHER
Filed: Sep 2022

windshield cracked 8 inches when a small object hit it. u want even traveling close behind any vehicle. It was on a surface street and not the freeway.

NHTSA #: 11484311
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Aug 2022

Windshield crack development possibly from an unnoticed very small impact. On August 13, 2022 we noticed a crack from center passenger side bottom edge arcing up and towards the driver side. No impact was ever noticed, heard, or seen. Upon close inspection there appears to possibly be a small/micro impact point that should not result in the development of a crack. This affects safety due to visibility issues. Insurance claim filed but not inspected or repaired.

NHTSA #: 11479397
mediumUNKNOWN OR OTHER
Filed: Jul 2022

Within the the past 2 years of having my Venza, I had to switch the front windshield 3 times. I believe this is a safety concern because the smallest impact will cause a big crack in the windshield. Two out of the three times that has happened to me I was not driving in a zone of more than 50mph.

NHTSA #: 11476591
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Jul 2022

I came out to get in my vehicle and observed a large crack beginning in the heat band along the bottom of the windshield. I was not aware of anything that hit my windshield to cause such a significant crack. After observing where the crack begins, it appears to have just split and cracked. A clear point of impact is not apparent.

NHTSA #: 11476307
mediumUNKNOWN OR OTHER
Filed: Jul 2022

Windshield just cracked with nothing hitting it. It literally just split from the bottom and is getting worse with only 24 hours.

NHTSA #: 11472145
mediumUNKNOWN OR OTHER
Filed: May 2022

Windshield crack. Known that 2021 Venza windshield prone to crack. Impaired vision and possible hazard. Class action lawsuit filed against Toyota. This appeared first 7 days of purchase.

NHTSA #: 11464934
mediumUNKNOWN OR OTHER
Filed: Apr 2022

Cracked windshield. After parking in an empty parking lot at my office. No one around. I came out of office five minutes later and found a crack in the windshield. NO spider from a rock. Just a crack starting on the very edge of the glass. On the drivers side.

NHTSA #: 11462381
mediumUNKNOWN OR OTHER
Filed: Feb 2022

Windshield developed a 24 inch long crack overnight while vehicle was parked in driveway. There was no impact to the windshield and vehicle had not been driven for several days. Crack begins at top edge of windshield on passenger side and continues in a downward diagonal direction moving towards the driver side.

NHTSA #: 11454558
mediumUNKNOWN OR OTHER
Filed: Nov 2021

Don't recall anything unusual hitting my windshield (other than sandy grit), but when I drove it today there is a small chip and 12" crack. I have driven cars for 35 years and have never had such a fragile windshield on a car. I think it is defective, because I read about a bunch of other people having the same issue on this Toyota Nation site (and also Facebook)- https://www.toyotanation.com/threads/windshield-repair.1695878/ It is not very safe to have people drive around with windshields like this, especially if it is the fault of poor manufacturing. And even though you are supposed to get it fixed with insurance, I am not in a place right now to afford the deductible to get it fixed.

NHTSA #: 11440966
mediumUNKNOWN OR OTHER
Filed: Sep 2021

Windshield cracked passenger side with 2.5 inch circular area defect, with crack from passenger edge to midpoint. There was no traffic at the time in front of me or oncoming traffic. Was in an area of just grasslands on paved road. Temperature was in the 80's. Speed at 75mph. Sunny day. No known rock hit prior to this. Purchase July 2021.

NHTSA #: 11434639
mediumUNKNOWN OR OTHER
Filed: Sep 2021

Wind screen of new Venza is very vulnerable to chipping. In first 7 months of driving it happened twice. On same route I drove Prius for 230,000 miles with no issues. It seems the glass is not tough enough and with slight hit by stone it easily breaks. This happened while I was on a stop sign waiting for other vehicle to pass.

NHTSA #: 11431799
mediumUNKNOWN OR OTHER
Filed: Aug 2021

I got hit by an unknown vehicle while I left my car parked then to work.

NHTSA #: 11430383
mediumUNKNOWN OR OTHER
Filed: Aug 2021

An object, possibly a rock, flew up from the road and caused a chip in the windshield that turned into a crack from the far left side of the windshield to the middle. I have had several other vehicles in the past that rocks have hit the windshield and no damage was done.

NHTSA #: 11427810
mediumUNKNOWN OR OTHER
Filed: Jul 2021

1 month after buying vehicle i heard as if a rock hit the car. I assume that’s what happened but i did not see it hit. When i got home, i saw a chip in the lower edge of the passenger side (in the black part of the glass) on the windshield. There have been no appointments to repair, but 6 weeks after, the windshield cracked overnight while sitting in the garage. The crack formed an arc towards the driver side and is about 18 inches long. I have noticed reporte of other owners reporting the exact same thing, so thought i would report based on how similar their accounts are to my experience.

NHTSA #: 11426158
mediumUNKNOWN OR OTHER
Filed: Jul 2021

Small rock hit windshield causing it to immediately crack 12” long and in an arc. In 55 years driving never had this occurrence. Checked website and apparently there are quite a few incidents of the same size of crack and arc happening in 2021 Venza. Wondered if there is a manufacturers defect with this windshield.

NHTSA #: 11424439

Other 2021 Toyota Venza Issues