2019 Toyota Highlander Seat Belts Problems

The contact owns a 2019 Toyota Highlander. The contact stated that while her grandkids were attempting to latch the rear seat belts, the seat belts independently unlatched. The seat belt warning light illuminated. The vehicle was not taken to the dealer. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V877000 (Seat Belts). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 40,000.

Seat belt refused to retract and was pressing on our son's belly 911 was called and notified of the issue, Policeman had to cut off the seat belt for my son's safety Insurance was notified and we were informed that insurance will cover the repair cost but we have a $ 500 deductible Toyota gave us a quote for $ 470.12 plus sales tax 19.29 for a total of $545.73

The contact owns a 2019 Toyota Highlander. The contact stated that the 2nd row passenger’s side seat belt had started to fray at the top and near the buckle halfway through. The contact took the vehicle to the dealer who stated that the seat belts needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that the repair was not covered under warranty. The approximate failure mileage was 30,000.

THE RIGHT REAR SEATBELT (2ND ROW SEAT IN VEHICLE WITH 3 ROWS) RIPPED FROM BASIC USE FROM A CHILD AND HAD TO BE REPLACED BY TOYOTA. WE BROUGHT THE VEHICLE NEW FROM TOYOTA SUDBURY, MA AND OWNED APPROXIMATELY 1-YEAR. IN LATE DECEMBER 2019, MY CHILD NOTICED THE REAR SEATBELT WAS RIPPED. WE TOOK THE VEHICLE TO TOYOTA WELLESLEY, MA FOR WARRANTY REPAIR. TOYOTA REFUSED TO REPAIR AND STATED THE SEATBELT WAS INTENTIONALLY CUT BY US. NOW WHY WOULD WE INTENTIONALLY CUT A SEATBELT USED BY OUR CHILDREN JUST TO PAY AND HAVE IT REPAIRED? SINCE TOYOTA REFUSED TO FIX, AND WE REQUIRED A SEATBELT TO TRANSPORT OUR CHILDREN IMMEDIATELY, WE HAD TO FIX AND PAY TOYOTA $429. CLEARLY WE DID NOT CUT THE SEATBELT AND THE PICTURES CLEARLY INDICATE IT WAS NOT CUT BUT IT WAS RIPPED AND FRAYED FROM USE OR DEFECT. WE WANT TO REPORT THIS DEFECT MATTER AS I BELIEVE IT IS A SIGNIFICANT SAFETY ISSUE AND ONE IN WHICH TOYOTA DID NOT EVEN WANT TO INVESTIGATE. NEEDLESS TO SAY, WE WILL NEVER BUY ANOTHER TOYOTA VEHICLE SINCE THIS IS HOW THEY VIEW SIGNIFICANT SAFETY ISSUES. I KEPT THE OLD SEATBELT IN CASE IT IS NEEDED FOR TESTING.

THE RIGHT REAR SEATBELT (2ND ROW SEAT IN VEHICLE WITH 3 ROWS) RIPPED FROM BASIC USE FROM A CHILD AND HAD TO BE REPLACED BY TOYOTA. WE BROUGHT THE VEHICLE NEW FROM TOYOTA SUDBURY, MA AND OWNED APPROXIMATELY 1-YEAR. IN LATE DECEMBER 2019, MY CHILD NOTICED THE REAR SEATBELT WAS RIPPED. WE TOOK THE VEHICLE TO TOYOTA WELLESLEY, MA FOR WARRANTY REPAIR. TOYOTA REFUSED TO REPAIR AND STATED THE SEATBELT WAS INTENTIONALLY CUT BY US. NOW WHY WOULD WE INTENTIONALLY CUT A SEATBELT USED BY OUR CHILDREN JUST TO PAY AND HAVE IT REPAIRED? SINCE TOYOTA REFUSED TO FIX, AND WE REQUIRED A SEATBELT TO TRANSPORT OUR CHILDREN IMMEDIATELY, WE HAD TO FIX AND PAY TOYOTA $429. CLEARLY WE DID NOT CUT THE SEATBELT AND THE PICTURES CLEARLY INDICATE IT WAS NOT CUT BUT IT WAS RIPPED AND FRAYED FROM USE OR DEFECT. WE WANT TO REPORT THIS DEFECT MATTER AS I BELIEVE IT IS A SIGNIFICANT SAFETY ISSUE AND ONE IN WHICH TOYOTA DID NOT EVEN WANT TO INVESTIGATE. NEEDLESS TO SAY, WE WILL NEVER BUY ANOTHER TOYOTA VEHICLE SINCE THIS IS HOW THEY VIEW SIGNIFICANT SAFETY ISSUES. I KEPT THE OLD SEATBELT IN CASE IT IS NEEDED FOR TESTING.