2003 Toyota 4runner Equipment Problems

TL* - THE CONTACT OWNS A 2003 TOYOTA AVALON XLS. WHILE ATTEMPTING TO CHANGE A FLAT TIRE THE JACK MALFUNCTIONED. THE VEHICLE WAS RELEASED FROM THE JACK AND INJURED THE CONTACT'S HAND, CAUSING NERVE DAMAGE. IN ADDITION, IT DAMAGED THE DRIVER SIDE QUARTER PANEL. PER THE CONTACT, THE BASE OF THE JACK HAD A NARROW WIDTH OF 1 3/4 INCHES AND WAS INCHES IN LENGTH. THE JACK WAS SUPPOSE TO BE ABLE TO LIFT LARGER TOYOTA VEHICLES. THE CONTACT FELT THAT THE JACK WAS TOO FLIMSY TO SECURE THE VEHICLE AND WAS REQUESTING AN INVESTIGATION TO REPLACE THE CURRENT JACK WITH ONE OF APPROPRIATE SIZE. THE CONTACT ALSO SPOKE WITH CUSTOMER RELATIONS OF TOYOTA. TOYOTA INVESTIGATORS TOOK PICTURES OF THE VEHICLE AND THE JACK ,AND PROMISED A RESPONSE WITHIN 90 DAYS. THE RESPONSE FROM TOYOTA STATED THAT THE JACK WAS NOT FAULTY, AND THE INSPECTION WAS ADDRESSED TO EVALUATE WHETHER THE JACK WAS FAULTY. THE CONTACT WAS CONCERNED ABOUT THE APPROPRIATENESS OF THE JACK SIZE IN RELATION TO THE VEHICLE. ALSO, THE LETTER STATED THIS VEHICLE WAS NOT SUBJECT TO ANY RECALLS. THE CONTACT SPOKEN TO THE ATTORNEY GENERAL.*AK UPDATED 2/6/2007 - *NM

2003 TOYOTA 4RUNNER: JACK AND EQUIPMENT ARE NOT SAFE AND SUITABLE FOR THIS TYPE OF TRUCK. I HAVE HAD TO USE THE JACK EQUIPMENT 2 TIMES TO CHANGE FLATS, THE FIRST TIME THE EQUIPMENT DOES NOT RAISE THE FRONT OF THE CAR HIGH ENOUGH TO CHANGE THE TIRE AND THE WAND USED TO JACK IT UP BENT IN HALF. THE SECOND TIME THE WAND BENT AGAIN AND THE SCREWS TO CONNECT THE WAND WERE STRIPPED CAUSING AN UNSAFE PLACE TO CHANGE THE TIRE. THE EQUIPMENT IS NOT SUITABLE FOR THIS SIZE TRUCK. *NM