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2019 Subaru Crosstrek Other Problems

39 owner-reported other complaints from NHTSA data

39
Complaints
1
Crashes
1
Fires
Jan 2020Dec 2023
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Owner Complaints (39)

criticalUNKNOWN OR OTHER
Filed: Sep 2023

Sunroof exploded while driving. No temperature extremes, no warning lights prior to event. It sounded like my car was shot and tempered glass fell into vehicle.

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NHTSA #: 11546413
criticalUNKNOWN OR OTHER
Filed: Feb 2023

The main information panel which displays navigation information under Carplay goes blank for approximately 5 seconds every time the user adjusts the car volume. This appears to be by design.

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NHTSA #: 11506394
criticalUNKNOWN OR OTHER
FireFiled: Aug 2020

IN JUNE OF 2020, MY BRAND NEW 2019 SUBARU CROSSTREK CAUGHT FIRE WHILE DRIVING ON THE HIGHWAY. THE MORNING OF THE FIRE, IT WAS CONFIRMED VIA THE APP THAT ALL CAR SYSTEMS WERE IN CHECK AND NO MAINTENANCE WAS REQUIRED. WHILE DRIVING ABOUT 65MPH, WE COULD NO LONGER ACCELERATE. WHILE PULLING OVER, THE DASHBOARD LIT UP WITH ICONS. WE THEN NOTICED SMOKE, THEN FIRE. THIS WAS ABOUT WITHIN A MINUTE AND A HALF TIMES. THE CAR REMAINS BURNT ON THE LOT UNTOUCHED AND SUBARU HAS YET TO DO ANYTHING ABOUT IT 3 MONTHS LATER. IF THERE IS A RECALL, IT WAS VERY UNSAFE FOR SUBARU CROSSTREK DRIVERS TO BE ON THE ROAD.

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NHTSA #: 11350991
criticalUNKNOWN OR OTHER
Filed: Mar 2020

I was driving and suddenly heard a loud thump. I looked around and behind me and didn't see anything or anyone around then I heard a crackling sound coming from my roof so I slightly opened my sunroof visor to spot broken glass so I closed the visor slowly in case any loose glass was present. I pulled over to look from the top and saw the entire sunroof was shattered.

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NHTSA #: 11315958
criticalUNKNOWN OR OTHER
Filed: Nov 2019

The collision avoidance system is dangerous. Twice it has stopped the car for no reason. I was not close to another vehicle and I was not speeding.

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NHTSA #: 11280605
criticalUNKNOWN OR OTHER
Filed: Aug 2019

There was a very loud explosion and the glass sunroof exploded while I was driving. The explosion blew the glass outward so for a moment I thought someone had run into me. The dealer's service department showed no concern at all and just gave me a couple of business cards for glass repair companies.

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NHTSA #: 11251919
highUNKNOWN OR OTHER
Filed: Jun 2025

My vehicle would struggle with starting intermittently over the past 2 years. Last week It became a consistent issue each time I would start it. Today my car would not crank and I tried several times over the span of 3 hours.

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NHTSA #: 11667207
highUNKNOWN OR OTHER,ENGINE
Filed: Dec 2023

Not sure yet what component or system failed as the car is being towed to dealer. On 12/23/24, The engine made a grinding noise and then the car completelyshut down and froze on the Highway. No Power, All the Dashboard lights flashed on - and I could not put the car in Park.

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NHTSA #: 11561780
highUNKNOWN OR OTHER
Filed: Nov 2021

After driving for a few when I come to a stop or slow down to a lower gear and accelerate it starts to stall out and the lights dim a bit slightly. It does not do it on the highway or at higher rates of speed. I’ve checked battery, watched allot of the parameters on a diagnostic tool and didn’t see anything out of the ordinary or any codes even when almost stalling out in a intersection.

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NHTSA #: 11438833
highUNKNOWN OR OTHER
Filed: Jun 2021

On June 25, 2021 we had driven from Seattle to Spokane, WA and stopped at the Sprague Lake Rest Stop. When we returned to our car and sat in the car for about 15 minutes our car failed to start. The temperature outside was about 100 degrees.

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NHTSA #: 11422811
highUNKNOWN OR OTHER,ENGINE
Filed: Jun 2020

I purchased my 2019 subaru crosstrek hybrid on 5/31/19. I had the first incidence of the ?all the warning lights come on? In october 9, 2019.

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NHTSA #: 11328067
mediumUNKNOWN OR OTHER
Filed: Dec 2022

Back rear window shattered on its own, but it shattered completely instead of like the windshield with it didn’t stay together it was shattered into 1 million pieces. All I did was close my front door.

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NHTSA #: 11495884
mediumUNKNOWN OR OTHER
CrashFiled: Jul 2022

On July 13,2022, while easing into a parking slot with foot on the pedal brake, with final stop and reaching to shift gear into parking mode, my 2019 Crosstrek engine suddenly accelerated and made the car surge forward.

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NHTSA #: 11473916
mediumUNKNOWN OR OTHER
Filed: Dec 2021

I was driving on an open road today and it was cold outside about 50 degree. There were no other cars around and I heard a loud boom noise on the roof of my car. I looked at my sunroof in the car and it was shattered.

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NHTSA #: 11442258
mediumUNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Nov 2020

AFTER BEING PARKED OUTSIDE IN MY DRIVE WAY IN TAHOE CITY DURING A SNOWY NIGHT, MY WINDSHIELD CRACKED IN SEVERAL PLACES. I NOTICED THE DAMAGE IN THE MORNING AFTER REMOVING THE SNOW AND TURNING ON MY VEHICLE. I HAVE BEEN READING ONLINE THAT THIS IS A KNOWN ISSUE BUT SUBARU HAS NOT BEEN RECALLING WINDSHIELDS. I CONFIRMED WITH MY SUBARU SERVICE CENTER THAT THIS ISSUE IS NOT UNDER WARANTY.

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NHTSA #: 11374202
mediumUNKNOWN OR OTHER
Filed: Jul 2020

I PURCHASED THIS AFTERMARKET DEVICE ON AMAZON IN MAY. NOT ONLY DOES THIS DEVICE NOT WORK BUT I AM CONCERN OF THE INHERENT DANGERS OF THIS PRODUCT. I SPENT A FAIR AMOUNT OF TIME ON THE PHONE WITH SUBARU OF AMERICA WHO STATED THIS TYPE OF DEVICE SHOULD NOT BE USED FOR BOTH SAFETY AND WARRANTY REASONS. SUBARU POINTED THIS OUT TO ME IN MY OWNER'S MANUAL. WE ALSO DISCUSSED HOW THIS MAY BE A SAFETY ISSUE FOR ANY VEHICLE AS MOST VEHICLES WARN AGAINST SPENDING TIME NEAR THE EXHAUST. KEEP IN MIND THAT THIS PRODUCT, BESTAUTO AIR JACK EXHAUST 3 TON INFLATABLE CAR JACK OFF-ROAD EXHAUST AIR JACK 4X4' USES A BLACK RUBBER CONE PLACED OVER THE EXHAUST OF A RUNNING CAR TO INFLATE THE BALLOON/JACK DEVICE. ONE WOULD HAVE TO CONTINUOUSLY HOLD THIS BLACK CONE OVER THE EXHAUST TO MAINTAIN THE SEAL. THIS MEANS ONE WOULD HAVE THEIR NOSE AND MOUTH NEAR THE EXHAUST. BOTH AS A CUSTOMER AND HEALTHCARE PROVIDER, I HAVE PUBLIC SAFETY CONCERNS ABOUT THIS PRODUCT. I MADE THESE CONCERNS TO BOTH AMAZON AND BESTAUTO IN WRITING, 'DEAR BESTAUTO, AS REQUESTED, I HAVE ATTACHED A PICTURE OF THIS ITEM. IT DOES NOT WORK. I SEPARATELY EMAILED YOU A VIDEO SHOWING THE SAME THING, THAT THIS PRODUCT DOES NOT WORK. ADDITIONALLY, THE MANUFACTURER OF MY VEHICLE, SUBARU, STATED NOTHING SHOULD BE PLACED IN THE PATH OF THE EXHAUST. THESE ARE FOR SAFETY REASONS. I HAVE ALSO ATTACHED PICTURES OF THIS. THANK YOU VERY MUCH FOR YOUR CONSIDERATION.

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NHTSA #: 11337738
mediumUNKNOWN OR OTHER
Filed: Jun 2020

Vehicle has been stuttering from acceleration for awhile now. Noticeable more when going around 60mph when slowing down. It has done for about year off and on.

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NHTSA #: 11327441
mediumUNKNOWN OR OTHER
Filed: Feb 2020

Windshield cracked for no reason 5 months after getting car. I had to have entire windshield replaced. It occurred while it was sitting in driveway - noticed one morning as I drove vehicle that day crack spread and got larger

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NHTSA #: 11310784
mediumUNKNOWN OR OTHER
Filed: Feb 2020

2 significant windshield cracks in less than one year. Of owning this car. One was repairable.

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NHTSA #: 11307441
mediumUNKNOWN OR OTHER
Filed: Aug 2019

I purchased a 2019 subaru crosstrek at the end of april. By the end of may, I had multiple chips in the windshield which the dealership brushed off as rock chips. I have never been hit by a rock in this vehicle and I had multiple chips and cracks.

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NHTSA #: 11246046
lowUNKNOWN OR OTHER
Filed: Feb 2022

Windshield cracked while driving for no reason

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NHTSA #: 11450547
lowUNKNOWN OR OTHER
Filed: Nov 2021

The windshield on my Subaru Crosstrek is incredibly weak and cracks upon the smallest impact. I have owned my vehicle for 2.5 years, and have driven it about 25,000 miles. In the vehicle that I owned prior (Lincoln LS), I never experienced any windshield cracking, and I was driving in the same region.

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NHTSA #: 11439949
lowUNKNOWN OR OTHER
Filed: Jul 2021

2019 Subaru Crosstrek Left rear window ( driver’s side) window shattered without warning. There was a recall issued for this exact problem - but the time frame for the recall was narrow and my car was not included as it was just shy of the start date for the recall although manufactured in the same month. Subaru’s number for this recall is WUG-92.

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NHTSA #: 11423059
lowUNKNOWN OR OTHER
Filed: Apr 2021

Windshield cracking. Was replace and cracked again.

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NHTSA #: 11406133
lowUNKNOWN OR OTHER
Filed: May 2020

Windshield cracked on drivers side. Sitting at a gas station. Pulled in car was fine, filled tank, got back in, crack was there.

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NHTSA #: 11325895
lowUNKNOWN OR OTHER
Filed: Apr 2020

Cracked windshield.

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NHTSA #: 11321136
lowUNKNOWN OR OTHER
Filed: Apr 2020

Vehicle is 8 months old. Have experienced 2 cracked windshields within the last 2 months.

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NHTSA #: 11320060
lowUNKNOWN OR OTHER
Filed: Mar 2020

The windhshild of the subaru crosstek 2019 chipped with the tiniest of the stones that flung over from a different truck or vehicle passing by on the highway. We were also driving in exit lane and considerable slower than passing traffic. The stones was too small to cause a 12 inch line on the driver side..

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NHTSA #: 11318401
lowUNKNOWN OR OTHER
Filed: Mar 2020

My windshield begin cracking from the lower left corner on the driver side without any cars or trucks anywhere around me to kick up the stone. There is now about a 10 inch crack going in a north easterly direction looking from the drivers side

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NHTSA #: 11317998
lowUNKNOWN OR OTHER
Filed: Mar 2020

My windshield developed a small crack in it while sitting in the garage. On feb 7th while driving into town on a very cold day I had the defroster on and watched with windshield crack a good 12 inches right about the heat vents

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NHTSA #: 11316131
lowUNKNOWN OR OTHER
Filed: Feb 2020

If all doors are locked and I am inside the vehicle, I cannot open the door by pulling the door open lever. I have to open all doors which are electrically operated by a button on the door, and then open the door with the lever. I am worried that if the battery is dead or the door open switch is shorted in a flood, then I cannot get out by opening the door.

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NHTSA #: 11312120
lowUNKNOWN OR OTHER
Filed: Jan 2020

Windshield cracked for no reason

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NHTSA #: 11296733
lowUNKNOWN OR OTHER
Filed: Dec 2019

Driving about 40 miles an hour, and it was quite a windy day and a small pebble hit the windshield and caused a small crack which quickly elongaged to about 36 inches

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NHTSA #: 11291081
lowUNKNOWN OR OTHER
Filed: Nov 2019

The car parked was found with a defective windshield (horizontal crack without apparent reason). The defective windshield seemed to occur spontaneously because my requested police investigation did not find any evidence on the cause of harm.

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NHTSA #: 11280750
lowUNKNOWN OR OTHER
Filed: Nov 2019

This car was leased on june 3, 2009. Almost immediately I noticed that at slow speed in a parking lot or at an intersection, the car bogs down and shakes and bucks. Something like an inexperienced driver trying to drive a stick shift and not knowing how to shift smoothly.

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NHTSA #: 11280604
lowUNKNOWN OR OTHER
Filed: Nov 2019

While driving a 5 week old vehicle down a state highway, two lane, 55mph road, there was a small "tick" sound that was very insignificant. The passenger pointed out that there was now a chip and cracks in the windshield. The small sound, or object that hit the windshield was less significant than some bugs that hit on a daily basis.

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NHTSA #: 11278468
lowUNKNOWN OR OTHER
Filed: Oct 2019

Passenger front door, corner glass splintered while driving on highway. Unlikely, a rock or debris impact because of location. Possible glass tempered issue?

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NHTSA #: 11277310
lowUNKNOWN OR OTHER
Filed: Oct 2019

I was driving down a road that is a 45mph road, and I dont hear a rock hit my windshield but I look down and notice I have a small crack starting at the very edge of my windshield, which then spread across my windshield rather quickly.

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NHTSA #: 11271341
lowUNKNOWN OR OTHER
Filed: May 2019

Crack appeared in new car (6000 miles) windshield as we drove along highway.

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NHTSA #: 11206045

Other 2019 Subaru Crosstrek Issues