2017 Subaru Crosstrek Other Problems
21 owner-reported other complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Owner Complaints (21)
Your car sometimes has trouble starting, and the key gets stuck in the ignition and won't come out easily—you have to cycle the ignition on and off several times before you can remove it. You've also noticed the stability control light turning on and off on its own. This could involve replacing the ignition switch or having the starting system diagnosed.
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Your car is making a grinding noise from the rear because the heat shield that covers the muffler has shifted out of position and is rubbing against the back wheel. The dealer indicated the shield has rusted and needs to be replaced. The noise happens without any warning lights appearing on your dashboard. Fixing this will involve removing and replacing the rusted muffler heat shield.
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Your windshield developed a long crack (over 6 inches) while your car was parked at work, with no signs of impact damage. The crack appeared suddenly between the morning and afternoon, with smooth edges suggesting it may have formed on its own rather than from something hitting the glass. You'll need to have the windshield replaced, as cracks of this size typically cannot be safely repaired.
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Key get stuck in ignition and cannot be pulled out after turned off. I've seen this not just happened to crosstrek but all other Subaru models after certain mileage. People tried to restart the car in place, shift gear to d and back to p. More than a dozen people reporting similar problems on subaruxvforum or cargurus.com and a service bulletin (TSB #16-112-18R) issued to this problem, however people can only get repaired with the warranty. Very surprised to see this has not been recalled.
The car key get stuck in ignition and cannot be pulled out after turned off. It is very dangerous in that as workaround, people tried to restart the car in place, shift gear to d and back to p. If they don’t pay atttention and press on brake they could potentially hit cars or people. I’ve seen more than a dozen people reporting similar problems on cargurus.com and a service bulletin but surprised to see this has not been recalled.
On Sunday, 5/9, my wife and I were traveling back from NY to Philadelphia when out of nowhere, my car stopped accelerating and stalled, completely, in the left lane on the Staten Island Expressway. I called 911 and they were able to dispatch a tow, immediately. The battery worked. The dashboard said to check the engine. Luckily, the tow arrived in about 5-10 minutes. The driver escorted us out to his truck and protected us from oncoming traffic. We were brought to a safe location and were able to start the car (and it kept running), without any assistance. We were too afraid to continue the ride back to Philadelphia (lots more distance and highways to go). We called AAA to tow the vehicle to my Subaru dealership in PA. This has never happened before. One strange thing that has been happening over the last few months is that sometimes our key will get stuck in the ignition when we try to turn the car off. We are able to turn off the battery, but are unable to turn the key further. We have to try several times or even put the car in drive and then park before trying to turn it off again. I am not sure if this is connected. The service at my dealership has been very nice. They’ve had my car for over a week. Unfortunately, they haven’t found anything wrong. They’ve checked for codes and nothing’s come up to indicate any issues. I am really at a loss because I do not feel safe driving this vehicle. I did see that there is a new recall (https://www.consumerreports.org/car-recalls-defects/subaru-recalls-crosstrek-forester-impreza-for-safety-concerns/) but it does not include my particular year. I wonder if this problem actually involves 2017 Crosstreks. I do not feel safe driving my car.
WINDSHIELD IS CRACKING FOR NO CERTAIN REASON.
I FOUND OUR 2017 CROSSTREK SUBARU WITH AUTOSTART CAPABILITY IN OUR CLOSED GARAGE, LOCKED, RUNNING, WITH NO KEY IN THE IGNITION AT 8 AM. THE TWO AUTOSTART FOBS WERE SHUT UP IN A DRAWER. THE CAR HAD LAST BEEN DRIVEN TO WORK AND BACK THE DAY BEFORE, RETURNING ABOUT 5 PM. OUR CO DETECTOR IN THE HOUSE DID NOT GO OFF AND NO ONE WAS HURT (LUCKILY). WE HAVE SINCE HAD THE AUTOSTART DISCONNECTED AND BELIEVE OUR VEHICLE SHOULD BE RECALLED FOR SAFETY. THIS IS SIMILAR TO REPORTS ABOUT 2010-2013 SUBARUS WITH AUTOSTART WHERE ALMOST 50,000 VEHICLES WERE RECALLED. SEE HTTPS://WWW.USATODAY.COM/STORY/DRIVEON/2013/03/07/SUBARU-RECALL/1971825/
CAN'T REMOVE IGNITION KEY. AFTER PARKING, I PLACE THE CAR IN PARK, AND TRY TO REMOVE THE KEY. IT GETS STUCK AND WON'T COME OUT. THERE IS A TECHNICAL BULLETING ABOUT "SHIFT SELECTER MECHANISM" BUT CAR OWNERS HAVE TO PAY GET THIS FIXED. IT SHOULD BE A RECALL.
REOCCURRING PROBLEM OF SELECT LEVER (SHIFTER) MECHANISM NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH WHEN THE VEHICLE IS IN PARK. CURRENTLY UNABLE TO CONFIDENTLY USE VEHICLE BECAUSE THE KEY IS REPEATEDLY STUCK AND IT REQUIRES SEVERAL BACK AND FORTH, IGNITION ON AND OFF, ACTIONS BEFORE CAR TURNS OFF AND KEY CAN BE REMOVED.
THE IGNITION SWITCH AT TIMES DOES NOT FULLY RETURN TO THE REMOVE POSITION AND THE IGNITION KEY CANNOT BE REMOVED. INVESTIGATION ON SOCIAL MEDIA INDICATES A PROBLEM WITH MANY SUBARU MODELS WHERE THIS "CAPTURE" OF THE IGNITION KEY OCCURS. A DRIVER FORCED TO LEAVE THE VEHICLE WITH THE KEY INSIDE REPRESENTS A SAFETY HAZARD AS A CHILD COULD USE THE CAPTURED KEY TO START THE VEHICLE AND SHIFT INTO A GEAR TO MOVE THE VEHICLE. THIS PROBLEM SEEMS TO BE CAUSED BY A DEFECTIVE "P"ARK RANGE SWITCH.
RE: BATTERY NOT FULLY CHARGING IT WAS BROUGHT TO OUR ATTENTION THAT OUR BATTERY IS NOT FULLY CHARGING AGAIN (CERTIFIED AUTO MECHANIC). WE HAVE A 3+ YEAR OLD, NEWISH SUBARU CROSSTREK WITH CONSISTENT BATTERY DRAINING PROBLEMS. THE FIRST BATTERY DRAINED ON US IN DEC 2019, THUS THE 2ND BATTERY WAS INSTALLED BY SUBARU ON 12/12/2019. I BELIEVED THIS IS AN ALTERNATOR PROBLEM THAT IS CREATING PROBLEMS ON MY BATTERY AND TUCSON SUBARU STATED THAT I HAVE TO PAY (POSSIBLY) FOR ALTERNATOR IF THIS IS THE ISSUE. WELL, THEY SHOULD HAVE CHECKED THE ALTERNATOR BEFORE AND I UNDERSTAND THAT THIS BATTERY DRAINING IS A COMMON PROBLEM FOR SUBARU CROSSTREK. I HAVE OWNED NEW MAZDA AND TOYOTAS BEFORE, I NEVER HAD THIS KIND OF PROBLEM, PARTICULARLY ON NEW CAR AND BATTERY. HAVING THIS REPEATED PROBLEM IS NOT JUST A BATTERY ISSUE, IT IS AN ENGINE OR ALTERNATOR ISSUE AND SUBARU CROSSTREK THUS FAR HAS FAILED ON ME. I JUST NEED SUBARU TO FIX THIS CHRONIC PROBLEM AND DOING MY RESEARCH, OTHER SUBARU CROSSTREK OWNERS HAVE OR HAD THE SAME ISSUE WITH BATTERIES DRAINING TOO FAST INCLUDING ALTERNATOR PROBLEM. AND SUBARU SHOULD FIX THIS PROBLEM FOR FREE TO THEIR CUSTOMERS. I LOVE JAPANESE CARS AND I BELIEVE IN SUBARU AND I'M HOPING THAT THEY STILL HAVE THAT INTEGRITY, BUT THEY HAVE TO ACT ON THIS ACTION AND SHOW THEIR LOYALTY TO THEIR CUSTOMERS AND CORRECT THIS PROBLEM WITHOUT CHARGING US CREATED BY THEIR OWN TECHNICAL OR MECHANICAL PROBLEMS IN THE FIRST PLACE. THANK YOU.
THE KEY GOT STUCK IN THE STEERING COLUMN. I COULD NOT REMOVE IT UNTIL I VIEWED A YOUTUBE VIDEO THAT EXPLAINED HOW TO START THE CAR AND MOVE THE SHIFTER FORWARD AND THEN REVERSE AGAIN. OTHERS HAVE HAD VERY SIMILAR PROBLEMS WITH THEIR SUBARU VEHICLES. THE VEHICLE WAS STATIONARY AT THE TIME.
WHEN DRIVING INTO MY GARAGE, MY CAR MADE A STRANGE NOISE AND ACCELERATED INTO THE BACK OF MY GARAGE. I DID PUT ON MY BRAKES BUT THE CAR WAS GOING TOO FAST AND DID NOT STOP. I HAD DAMAGE TO THE FRONT END OF MY GARAGE, A SHELF AND INSIDE MY LAUNDRY ROOM AND BATHROOM. I DRIVE SLOW INTO MY STREET AND MY GARAGE. I HAVE LIVED HERE SINCE 1987 AND THIS HAS NEVER HAPPENED BEFORE. MY CAR IS BEING FIXED BY GALE AUTO, BLAINE, MN.
CAR STALLS RANDOMLY UPON ACCELERATION FROM A STOPLIGHT OR STOP SIGN. TAKES 3 TO 4 SECONDS TIL THE CAR ACCELERATES. DURING ALL THIS TIME THE ENGINE IS STILL RUNNING. HAS HAPPENED 4 TIMES WITHIN THE PAST YEAR. AFRAID THIS MAY CAUSE AN ACCIDENT, AS YESTERDAY I THOUGHT I WAS GOING TO GET T-BONED. WILL NOT DRIVE MY GRANDSONS IN THIS CAR.
WINDSHIELD WAS CRACKED FOR NO APPARENT REASON. I LOG A TON OF MILES AS A PART-TIME UBER DRIVER AND NEVER RECALL A STONE OR ANYTHING ELSE IMPACT MY WINDSHIELD WHILE I WAS DRIVING. SUDDENLY ON 9/15/19, THERE WAS A SMALL CRACK ON MY WINDSHIELD AND NOW, ON 11/3/19, THERE ARE LINEAR CRACKS ON THE WINDSHIELD THAT EXTEND 24" ON BOTH SIDES OF THAT SMALL CRACK. THIS WAS LIKELY DUE TO THE CHANGING COLD WEATHER
WHEN TURNING THE CAR OFF, IT DOES NOT RELEASE THE KEY. THIS HAS BEEN AN ON AND OFF PROBLEM FOR A COUPLE MONTHS NOW.
CAR KEY CONTINUALLY GETS STUCK IN THE IGNITION. THIS BEGAN A MONTH AGO. MY CAR IS IN PARK, AND THE KEY JUST WILL NOT COME OUT, PRETTY OFTEN NOW. YOU EITHER AFTER TO START THE CAR AGAIN AND MOVE IT A LITTLE OR JIGGLE THE HANDLE IN PARK UNTIL THE KEY COMES OUT.
SNOW AND RAIN GETTING ONTO ENGINE WITH HOOD COMPLETELY SHUT. WE HAD THE ENGINE COMPLETELY COVERED WITH SNOW EVERY TIME WE DRIVE IT. NEVER HAD A VEHICLE LET THE WEATHER GET INTO THE ENGINE WITH THE HOOD SEALED.
MY 13 MONTH OLD CAR CAUGHT ON FIRE FOR "NO APPARENT REASON".
DRIVING HOME AT NIGHT ON THE FREEWAY AND THEN A SUDDEN BOOM! SOUNDED LIKE A BRICK HIT THE ROOF OF THE CAR. FRIGHTEN A BIT BUT MANAGED TO PULL OVER AND THE NOTICED THE SUNROOF WAS SHATTERED. DROVE SOME SLOWLY AND LOOKED AT IT MORE WHEN I GOT HOME. I NOTICED THAT THE GLASS LOOKS LIKE IT BLEW UP LIKE A VOLCANO. IT BLEW OUTWARD. SO I STARTED SEARCHING IF THIS WAS A KNOWN ISSUE AND FOUND OUT THAT IT WAS WITH MANY MANUFACTURERS.