2010 Ram 3500 Suspension Problems

TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 60 MPH IN THE LEFT LANE, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT TIRES. THE FRONT DRIVER'S SIDE TIRE BLEW OUT AND, WHILE COASTING OVER TO THE SIDE OF THE ROAD, THE SUSPENSION BECAME DAMAGED FROM THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE COSMETIC DAMAGES WERE REPAIRED. THE VEHICLE WAS NOT INSPECTED AND DIAGNOSED BY AN AUTHORIZED DEALER TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

I TOOK MY TRUCK IN FOR THE FIRST TIE ROD RECALL WHEN IT FIRST CAME OUT...WHEN I GOT MY TRUCK BACK I KEPT HEARING A WEIRD NOISE FOR A FEW WEEKS...ENDED UP FINDING OUT THAT MY RIM WAS SO LOOSE IT ALMOST FELL OFF....I ENDED UP NEEDING BALL JOINTS AND NEW TIRES SOON AFTER...ABOUT 6000 MILES LATER STARTED FEELING FRONT END SLOPPINESS. ..TOOK IT TO MECHANIC AND NEEDED TIE ROD....WANTED RECALL DONE ON BLOCK HEATER BUT PARTS WERE NOT AVAILABLE. ..GOT THAT ANSWER MULTIPLE TIMES....THIS RECALL TO ME IS AS IMPORTANT IF NOT MORE THAT THE OTHER AS IT RESULTS IN FIRE.....I'M NOT HAPPY AT ALL AND I WANT MY VEHICLE BOUGHT BACK...IT'S NOT SAFE....THEY SAY NO, I DISAGREE

TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (SUSPENSION) WAS RECEIVED IN DECEMBER OF 2013. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED A SAFETY RECALL IN THE MAIL . N49/NHTSA 13V-529. WENT TO DEALER THEY SAID THEY WOULD CALL ME BUT NEVER DID. I WENT BACK IN AND THEY SAID THEY'D PUT MY NAME ON A LIST AND GET BACK TO ME. THEY SAY THEY DON'T KNOW WHEN THE PARTS WILL BE AVAILABLE. IT'S BEEN A TOTAL OF 3 MONTHS. DEALER SHOULD HAVE TOLD ME FROM THE BEGINNING THAT THEY'D PUT MY NAME ON A LIST. I AM CONCERNED THEY WILL KEEP PUTTING THIS OFF WHILE PARTS ARE NOT AVAILABLE. TIE ROD ISSUES CAN CAUSE A LOSS OF DIRECTIONAL CONTROL WHICH IS EXTREMELY DANGEROUS AND I AM VERY CONCERNED ABOUT MINE AND FAMILY'S SAFETY. CAN SOMEONE PLEASE GET BACK TO ME WITH AN STATUS ON THE REPLACEMENT PARTS. *JS

CHRYSLER HAS SENT OUT A RECALL NOTICE ON THIS VEHICLE STATING THE PARTS TO FIX IT WOULD BE AVAILABLE JAN 6, 2014. AFTER CONTACTING THE DEALERSHIP, I WAS TOLD CHRYSLER HAS LIMITED THEM TO HOW MANY PARTS THEY COULD ORDER A DAY TO FIX THE RECALL. I WAS PUT ON A LIST WITH NO GUARANTEE OF WHEN THE RECALL COULD BE FIXED OR SCHEDULED. THE PROBLEM STATES ON THE RECALL THAT THIS PART BREAKAGE COULD CAUSE LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. I'M FILING A COMPLAINT IN THAT CHRYSLER IS FAILING TO REPAIR THIS RECALL IN A REASONABLE AMOUNT OF TIME. *TR

ON 10-17-11, I TOOK TRUCK TO 5-STAR DODGE @3068 RIVERSIDE DR-MACON, GA 31210. IT HAD 4 RECALLS - K-17,K-33,K-34 AND L-16. THE L-16 BEING LEFT TIE ROD END. I PICK TRUCK UP 10-18-11(TUES). SAT - 10-22-11 I CALLED SERVICE DEPT AND TELL THEM MY STEERING WHEEL IS NOT ALIGNED AND TRUCK IS PULLING TO RIGHT. THEY TELL ME TO BRING IN 10-24-11 AND THEY WILL TAKE CARE OF IT. THE STEERING WHEEL CENTERED AND TRUCK ALIGNMENT DONE. ON 11-5-11, CALLED SERVICE CENTER TO REPORT THAT MY NEW TIRES ON FRONT WERE SHOWING WIRE STICKING OUT AND IT WAS VIBRATING IN FRONT. AGAIN IT WAS SAT AND NO ONE WAS THERE TO LOOK AT IT, SO I TOOK IT BACK ON 11-7-11, THE DEALERSHIP HAD TO REPLACE TO FRONT TIRES AND SAID THEY WERE SENDING IT TO THE WARNER ROBINS DEALERSHIP FOR THE ALIGNMENT, THEY COULD NOT DO IT, SO THEY SENT IT TO RAFFEILD TIRE IN WARNER ROBINS. UPON PICKING TRUCK UP THEY TELL ME IT IS STILL NOT ALIGNED. SO I RECOMMENDED A TIRE BUSINESS IN BOLINGBROKE THAT WORKS ON BIG TRUCKS AND I KNEW THEY COULD ALIGN IT, THEY DO ALL OUR WORK TRUCKS AND WE HAVE NEVER HAD ANY PROBLEMS. NOW 3-30-12, I PICK UP A LOAD OF HAY FOR HORSES(2400LBS PLUS TRAILER) AND COME HOME, I LEAVE TO PICK UP MY DAUGHTER FROM SCHOOL AND I LOOSE CONTROL OF TRUCK IN ALLEY AT CEMETERY BEHIND OUR HOUSE, THE LEFT TIE ROD END IS BROKEN. THE TRUCK CANNOT BE TOWED, IT HAS TO BE REPAIRED ON SIGHT. I CALLED THE DEALERSHIP TO REPORT THIS AND THEY DO NOT SEEM CONCERNED AND NEVER CALLED ME BACK TO CHECK STATUS OF TRUCK. I HAD WATTS SERVICE CENTER COME AND LOOK AT TRUCK AND REPLACE THE LEFT TIE ROD END. IT IS MY BELIEF THAT THE RECALL WAS NEVER DONE (L-16) ON MY TRUCK, I HAVE THE PART THAT WAS TAKEN OFF AND IT LOOKS TO BE THE ORIGINAL LEFT TIE ROD END THAT CAME ON TRUCK WHEN PURCHASED . I HAD NOTHING BUT PROBLEMS EVER SINCE I TOOK THE TRUCK IN AND ITS ONLY BEEN 5 1/2 MONTHS SINCE THE RECALL. DID THEY GET PAID FOR SOMETHING THEY DIDN'T DO? *TR