2021 Kia Soul Engine Problems

Your 2021 Kia Soul is burning through oil much faster than normal, causing the oil level to drop even after you've recently added more. You may notice a loud noise from the engine, a rough idle, engine pulsing, and a check engine warning light. The dealer diagnosed this as engine failure and says the engine needs to be replaced or repaired, but the repair hasn't been completed yet.

While driving at 40 MPH, your engine lost power and the instrument panel displayed an overheating warning with an audible alarm. You pulled over but couldn't restart the vehicle and it had to be towed to the dealer. The dealer diagnosed complete engine failure, but refused to perform a related recall repair, stating the failure was unrelated to the recall.

Your 2021 Kia Soul is experiencing frequent, unpredictable engine stalling while driving and audible engine knocking, which creates a serious safety risk of being stranded in traffic or hit by another vehicle. Kia has issued Recall SC336 for this issue, which is caused by defective piston oil rings damaging the cylinder walls inside the engine. Your dealership cleared the recall based only on a software diagnostic pass, but a software test alone cannot fix the physical damage to your engine that's causing the stalling. Resolving this properly will likely require engine inspection, diagnostics, or engine repair or replacement to address the damaged cylinder walls and piston rings.

Your 2021 Kia Soul is stalling while driving and making unusual engine noises, which are symptoms covered under Recall SC336. The dealership refused to perform the required inspection, claiming your vehicle passed an initial diagnostic tablet test and stating they cannot do anything else. According to the recall protocol, if a vehicle shows these mechanical symptoms despite passing that initial test, the dealer is required to open a technical case with Kia for further diagnosis. The repair will likely involve a borescope inspection of your engine and potentially an escalated technical review with Kia's support line.

Your engine stalled while driving on a busy road, leaving you and your family stranded in a ditch. Diagnostic codes indicate misfires in multiple cylinders with no pressure detected in cylinders 2 and 4, suggesting possible piston ring failure. Your car shows the same symptoms as recall SC2091, but the dealership and manufacturer have declined to cover engine replacement under goodwill warranty. The engine will likely need to be rebuilt or replaced to restore proper compression and eliminate the stalling condition.

Your car's engine stalls (shuts off) whenever you come to a complete stop in traffic, and you have to manually restart it to drive again. This is dangerous because your car becomes stuck at red lights and in stop-and-go traffic, which could lead to another car hitting you from behind. The dealership has refused to diagnose the problem, but this stalling issue is a known defect under investigation by NHTSA for your vehicle.

Your engine seized while you were driving on the highway, causing the check engine light to come on and forcing you to pull over. Your vehicle needed to be towed to the dealer, where technicians determined the engine had failed and needed complete replacement. Before the seizure, your car was consuming 3-4 quarts of oil between oil changes, and this excessive oil consumption started after a recall repair was performed in 2021. Fixing this issue will require a full engine replacement.

Your 2021 Kia Soul experienced severe oil consumption for months after the piston ring recall service, then stalled and made loud knocking sounds shortly after an oil change. The dealership says your engine needs to be replaced, but the software update installed during the recall didn't prevent this problem or warn you it was coming. The fix will likely involve a complete engine replacement or overhaul to address the faulty piston rings.

While driving at normal highway speeds, your car suddenly stalled and both the check engine and oil warning lights came on. The engine restarted quickly, but then stalled again about a mile later—this time you also lost power steering control. The combination of engine stalling and loss of steering is a serious safety issue that requires immediate diagnostic inspection.

Your 2021 Kia Soul has stalled twice in traffic due to a known safety recall (SC209), and the engine has failed both times. The dealer and Kia have refused to provide a loaner vehicle while the car is being inspected and repaired, leaving you without transportation. The manufacturer may need to replace or repair the engine component causing the stalling defect.

Your check engine light came on shortly after purchasing your 2021 Kia Soul, and you believe it's related to a recall involving oil and piston rings. You took the vehicle to the Kia dealership in Bakersfield, California for the recall service, but the engine failed during testing, and then a new updated recall procedure was released. After the new test procedure, the recall passed without any repairs being made to your vehicle. You suspect oil is leaking into or around the catalytic converter, which is causing the check engine light to remain on, and you're concerned about potential engine fire risk if the issue isn't resolved. The repair will likely involve diagnosing the source of the oil leak, testing the catalytic converter, and potentially replacing damaged engine seals, piston rings, or the catalytic converter itself.

Your 2021 Kia Soul is experiencing severe internal engine damage (heavy scoring on the piston and cylinder walls) that requires a complete engine replacement, even though your vehicle's VIN is not included in any existing recall. Your car has stalled while driving, similar to issues described in previous Kia Soul recalls. Fixing this issue will require replacing the entire engine.

Your 2021 Kia Soul is consuming excessive amounts of engine oil between regular oil changes, requiring you to top it off every two weeks. When you accelerate, you hear abnormal sounds coming from the engine. This issue may be related to a known manufacturer campaign and typically occurs around 150,000 miles. The fix may involve inspecting the engine for internal wear, valve seals, or piston rings, and could require engine repair or replacement.

Your engine developed sludge buildup inside despite regular oil changes, and Kia is saying the engine needs to be replaced rather than repaired. The dealer claims this sludge buildup isn't covered under warranty, even though your car had a recall for faulty pistons. The replacement would cost over $6,900 out of pocket. This likely involves removing the old engine and installing a replacement, along with related fluid replacements and reconnections.

I am writing to formally report a failure by Classic Kia of Streetsboro to provide the federally mandated safety remedy under Recall SC336 for my 2021 Kia Soul (VIN: [XXX] ). I have reason to believe the dealership has bypassed the mandatory safety protocols by intentionally omitting my documented diagnostic data—specifically Codes P0014/P0017, engine stalling, and excessive oil consumption—from the Techline Case Narrative. Evidence of Non-Compliance: 1. Improper Component Installation: Despite the documented timing failures, the dealership appears to have installed a Short Block (Part # 21102) instead of the required Long Block Assembly (Part # 21101-QQK). This leaves my oil-contaminated camshafts, valves, and VVT solenoids in the vehicle, posing a continued stalling risk. 2. Failure to Address Consequential Damage: The dealership is attempting to charge me a $99 "Customer Pay" fee for a catalytic converter back-pressure test. Under SC336, testing for consequential damage caused by a defective engine is the manufacturer's responsibility. 3. Withholding Documentation: The dealership has refused to provide the Techline Case Number or the Engine Part Number upon request, preventing me from verifying that the safety remedy was performed correctly. I will not be taking possession of the vehicle until Kia Corporate verifies that a Long Block Assembly was installed and that all diagnostic fees related to the recall symptoms are waived. This matter is currently being escalated but could definitely use your assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA SAFETY COMPLAINT: RECALL SC336 (CAMPAIGN 21V-301) NON-COMPLIANCE VIN: [XXX] I. PATTERN OF RECALL EVASION Vehicle (2021 Kia Soul) was towed to Classic Kia [XXX] ) on 3/13 with documented engine stalling, knocking, and codes P0014/P0017 (VVT/Timing failure). The dealership withheld this data from Kia Techline for 13 days (3/13–3/26), delaying the safety remedy until state authorities intervened. II. MECHANICAL IMPOSSIBILITY & REMEDY VIOLATION On Saturday 3/28, the dealer claimed a full engine swap was "installed and tested" in only 6.5 hours (7:30 AM–2:15 PM). Per the SC336 mandate, a compliant Long Block assembly (Part # ending in QQK) requires extensive fluid flushes, software reflashing, and safety recalibrations that cannot be performed correctly in this window. I suspect a "Short Block" shortcut was taken, reusing contaminated components in violation of the federal safety remedy. III. FRAUD BY OMISSION & UNIFIED SAFETY HAZARD The dealership is demanding a $99 "diagnostic fee" for an exhaust back-pressure test. Under SC336, testing for "consequential damage" (clogged catalytic converter) caused by the recall defect must be covered by the manufacturer. By omitting the stalling/timing symptoms from the initial Techline report, the dealer bypassed the mandatory exhaust safety testing. Reusing oil-contaminated VVT solenoids, camshafts, and valves from the failed engine poses an immediate fire and safety hazard. IV. DEMAND FOR INVESTIGATION I request NHTSA oversight to ensure Classic Kia provides: 1. Proof of Long Block (21101-QQK) installation vs. unauthorized Short Block (21102). 2. Time-stamped DEVT and GDS Full System Scan logs from 3/28. 3. Verification that all contaminated components were replaced, as a partial remedy leaves the vehicle in a hazardous state. Reusing oil-soaked VVT/cams & skipping exhaust tests creates a fire risk. An incomplete remedy violates SC336, leaving the car a high-risk liability for fire & stalling. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact stated that the engine was running rough, and there was a significant amount of air and oil when the oil cap was opened. Additionally, there was an abnormal sound coming from the exhaust system. The vehicle was sluggish while driving and depressing the accelerator pedal. The wrench warning light was illuminated. The contact stated that the vehicle was taken to the dealer for repair under NHTSA Campaign Number: 21V259000 (Engine); however, upon inspection, the dealer informed the contact that no repair was needed, and the recall was marked as completed; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was advised that there would be a charge for fuel sampling. The vehicle was not diagnosed or repaired. The failure was also associated with NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.

vehicle is consuming over 2 quarts of oil in less than 1000 miles and it causing the oil light to come on and loss power.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rumbling sound coming from the engine with the check engine warning light illuminated. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer, and the contact was informed that the vehicle failed the inspection test for the recall. The contact was informed that the PNSS software was installed, and the check engine warning light was reset. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be rebuilt or replaced. The vehicle was not repaired. In addition, the contact was informed that the engine failure was caused by the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The failure mileage was approximately 136,000.

On 01/12/2026, I had my 2021 Kia Soul (VIN: [XXX] ) inspected by a technician at J&K Automotive after discovering a significant drop in oil. The technician found the engine oil dipstick completely dry. A review of service records shows the last oil change was on 09/18/2025 (Odometer: 20,862), meaning the engine consumed nearly its entire oil capacity in just 3,699 miles. The technician confirmed there are no external leaks and no dashboard warning lights (oil pressure or check engine) were illuminated prior to or during the inspection. This lack of warning creates a severe safety risk of sudden engine seizure and stalling at highway speeds. The billing summary noted that the Kia Soul with my engine had a potentially defective piton ring design. This failure is consistent with Recall 25V-099 (SC336) regarding defective piston oil rings causing cylinder bore scuffing. I am reporting this to document that the Piston-ring Noise Sensing System (PNSS) failed to provide an early warning of this safety-related oil consumption. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact stated that while driving at 35 MPH and depressing the accelerator pedal, the vehicle lost power. An independent mechanic was contacted. The contact stated that the vehicle was towed to the residence and then was towed to the dealer, who refused to repair the vehicle under recall because the vehicle had failed to start. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure and provided the contact with the same information as the dealer. The failure mileage was 136,000.

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact stated that oil was added every two days to prevent the vehicle from stalling. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the dealer deployed the Piston Ring Noise Sensing System (PNSS) software on the vehicle; however, no further service was performed, and the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the dealer should repair the vehicle; however, the dealer informed the contact that the manufacturer had advised to deploy the Piston Ring Noise Sensing System (PNSS) software and to only replace the engine if an abnormal sound was present. The failure mileage was approximately 75,000.

My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and Kia Corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored. The dealership performed only a basic visual inspection (removing coils and air filter, checking battery, alternator, starter, and attempting to start the engine) and refused to perform a full recall diagnostic or engine tear-down. They claimed the engine was “hydrolocked” and stated that water in the engine “voids any recall” and that outside influence is not covered. I requested that Kia Corporate dispatch a Field Service Engineer (FSE) for an independent inspection, but corporate told me that I cannot request an FSE directly and that only the dealership can request it. Since the dealership refuses, corporate will not act. Safety Concern: Stalling and shutting off while driving is a serious safety hazard that can lead to accidents. The vehicle is part of a federally mandated engine recall, but the dealership and corporate have refused to perform the proper recall inspection. The refusal to inspect the engine or acknowledge stalling incidents leaves me and other potential drivers at risk of unsafe operation. Requested Action: Investigate the dealership’s refusal to perform the recall inspection. Ensure Kia performs a full recall diagnostic, including internal inspection of piston oil rings and related engine components. Require corporate or a Field Service Engineer to review the vehicle given the dealership’s refusal. Address the stalling incidents as a potential safety defect related to the recall.

The contact owns a 2021 Kia Soul. The vehicle was serviced under NHTSA Campaign Number: 21V259000 (ENGINE), but the failure occurred. The contact stated that DTC: P0004 was displayed. The vehicle was taken to the dealer, where an oil consumption test was scheduled to be performed. The contact was asked to provide the maintenance history on the vehicle. The contact was unable to provide the documents, and the dealer refused to repair the vehicle. The dealer reset the code and sent the contact home. The contact stated that on the drive back to the residence, the DTC: P0004 became displayed on the instrument panel. The vehicle was taken back to the dealer. The dealer requested the maintenance records. The vehicle was not repaired. The contact stated that the failure persisted. Most recently, an abnormal sound was coming from the engine, and the vehicle stalled. The contact was able to coast to the side of the road. After several attempts, the vehicle restarted. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was informed of the failure. The failure mileage was approximately 92,000.

Description of Problem: My 2021 Kia Soul experienced complete engine failure consistent with the defect described in Recall 25V099 (SC336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk. Kia of Round Rock performed a compression test and found Cylinder 3 at 102 PSI, well below the normal minimum of 160 PSI. Despite this, the service advisor stated in writing that the failure was “unrelated to the recall” and quoted an engine rebuild cost of $7,476.32. The recall specifically identifies incorrectly manufactured piston oil rings as a cause of engine damage. Low compression from defective piston rings directly aligns with this recall’s description and the findings in my vehicle. Additional Detail: Prior to the failure, a warning light briefly appeared on the dashboard but did not remain illuminated. It was not the engine light, and it disappeared shortly after. This suggests the defect was developing internally without a consistent diagnostic warning, making it unpredictable and dangerous. Safety Concern: This is a serious safety hazard for my family, including our two children (ages 6 and 9). A sudden engine failure or stall could cause a dangerous accident or even be fatal. We trusted Kia to provide a safe vehicle and to honor its recall obligations. The refusal to address this under the recall leaves us driving an unsafe car that could fail at any time. Supporting Documentation: Dealership diagnostic report showing compression test results and repair estimate. Recall notice (25V099 / SC336) identifying the piston oil ring defect. Written communication with Kia of Round Rock and Kia Consumer Affairs. Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. I am filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a failure directly related to the recall.

Vehicle Information: Make/Model/Year: 2021 Kia Soul VIN: [XXX] Odometer: [96,000] Dealerships: Kia of Killeen, TX /Kia of Round Rock, TX & Component/System Failure: Engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety Risk: Sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer Confirmation: Kia of Round Rock confirmed low compression (Cylinder 3 at 102 PSI). Kia of Killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: Vehicle inspected by Kia dealerships. No police or insurance inspections. Kia Consumer Affairs contacted for escalation. Warning Signs: A brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March. Problem Description: Failure is consistent with Recall 25V099 (SC336) for faulty piston oil rings. Kia of Round Rock confirmed low compression, but the service advisor stated it was “unrelated to the recall” and quoted a $7,476.32 engine rebuild. Supporting Documentation: Dealership diagnostic reports and repair estimates ( From RoundRock) (Killeen:Pending) Recall notice (25V099 / SC336) Written communication with Kia dealerships and Consumer Affairs Additional Notes: I contacted Kia Consumer Affairs to open a case and request escalation. Filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a defect directly related to the recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle has a piston ring issue and I received a re all letter but to no avail because this website has not recognized the recall

The contact owns a 2021 Kia Soul. The contact stated that the engine was making a grinding sound while the vehicle was being started. Additionally, the contact stated that the engine oil had to be changed every week. While receiving an oil change, the contact was informed that the engine seemed to be defective, and the contact was referred to the dealer for assistance. While the vehicle was idling at a red light, the vehicle suddenly stalled without warning. The contact shifted to park(P) and made two attempts to restart the vehicle before being able to continue driving. While decelerating to come to a stop at a red light, the vehicle stalled a second time. The contact shifted into park(P) and several attempts were made before the vehicle restarted. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken to the dealer who had installed the piston-ring noise-sensing system software and determined that the remedy was completed, and that the engine did not need to be replaced. The dealer also informed the contact that the heck engine warning light had failed but had been repaired and should properly illuminate whenever needed. The manufacturer was not informed of the failure. The failure mileage was unknown.

I don’t know

My vehicles engine light is consistently flashing on and off, indicating there is an engine issue and when I took it to get the engine light diagnosed, error code P1327 shows up and the mechanic sites that it could be related to the faulty piston ring part, which is corresponding to the recent recall of Kia Souls from last February. Not to mention my vehicle sometimes goes through a momentarily power surge or lack of that temporarily stalls the engine.

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING); however, several weeks later, the contact became aware that the vehicle was consuming an excessive amount of engine oil. There were no warning lights illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that further diagnostic tests were required to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 96,467.

The contact owns a 2021 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the vehicle consumes one quart of engine oil every 1,000 miles. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.

Basically since I bought this car back 2020, brand new, the engine loses oil. Vehicle even stalled in the middle of the highway because there was no oil and no warning at all. Kia dealership tells me over and over that there is nothing wrong with it, after doing oil testing for 1000 miles. They have replaced components but nothing has worked so far. Latest issue that after 2700 miles from an oil change, I had to fill it up with oil. Now my car has about 57000 miles on it.

The contact owns a 2021 Kia Soul. The contact stated that while accelerating from a complete stop, the vehicle shuddered, and there was an abnormal rumbling and clunking sound coming from the engine. The contact had received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling), and the vehicle was taken to the dealer, where the piston-ring noise sensing system (PNSS) software was installed; however, the failure recurred and progressively worsened. The contact stated that while driving at various speeds, the vehicle stalled. The contact was able to pull over to the side of the road and restart the vehicle. The check engine warning light was illuminated. The contact stated that the failure persisted, and the vehicle could not be restarted. Additionally, the vehicle experienced excessive oil consumption. The vehicle was towed to the dealer, where the starter was replaced; however, the vehicle was not repaired. The dealer diagnosed that the engine had failed and needed to be replaced. The contact related the failure to the recall, but the dealer informed the contact that the repair could not be covered under the recall. The manufacturer was notified of the failure several times, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 30,000.

New updated testing for recall regarding Piston Oil Rings seems to be faulty. My engine failed with previous testing, which is consistent with the issues my engine is having. However, the new testing claims that my engine has passed even though it is evident that my engine is not in good standing and should have failed. Extreme oil consumption is the number one sign of the faulty piston oil rings, which my car does. I have to add oil every couple of weeks.

In November 2024, I was having issues with oil consumption and my car stalling while driving. I took it into Bob Sight Kia and explained that I'm constantly having to change or add oil to my car. They ran diagnostics and "fixed" the issue without any requests of maintenance records. The very next day after I picked it up, my oil light came on. I changed my oil November 2024, January 2025, March 2025, April 2025, May 2025. On May 10, 2025, while driving back from a family emergency, my transmission went out. I had it towed to Bob Sight Kia and was told the transmission would need replaced and it is under warranty, they did not request maintenance records then either. The transimission was replaced and I picked up my vehicle on June 5, 2025. My car started stalling again July 2025 and August 2025, I changed the oil each time. I took it back to Bob Sight Kia and was told I needed to provide maintenance records this time. I provided receipts of the above dates I changed my oil but was told my claim is being denied due to not having maintenance records from 2022 and 2023. I have called Kia Consumer Affairs and Bob Sight Kia. The general manager at Bob Sight Kia told me my car had been misdiagnosed in November 2024. I have explained to Kia Consumer Affairs exactly what I have been told by the dealership but they still refuse to replace the engine. My car currently has 73k miles and I am having to change my oil every 1500 miles. I believe my vehicle is under the engine recall and Kia will not honor it

We are experiencing problems consistent with the issues identified in recall SC336, which pertains to defective piston rings potentially leading to increased oil consumption and engine damage. Specifically, for an extended period of time we have encountered significant oil consumption, the check engine light turning on repeatedly, engine overheating, and abnormal temperature gauge readings. Additionally, our vehicle has stalled multiple times while driving, lost power, and exhibited jerky acceleration, along with strange noises from the engine. These stalling incidents, in particular, were extremely frightening and created unsafe conditions on the road for our traveling family. We previously contacted members of Kia’s corporate office in early April 2025 (we can forward email), but unfortunately, we initially never received a response from Kia with respect to our email. We brought our vehicle to Wesley Chapel Kia for the recall service on June 9th; however, no repairs were made. Our engine was not replaced. We were told our vehicle passed the vibration test, which we find insufficient. The check engine light returned shortly after the visit to address the recall. We are aware that Kia changed the procedure for the recall inspection after the initial recall was announced. We have read accounts online from other Kia owners whose vehicles originally failed the recall inspection and were due for engine replacement—only to pass under the new testing protocol. This shift in procedure was never explained to us during our recall appointment, and we have serious concerns about the effectiveness of the updated remedy program. The lack of transparency and the unresolved issues with our vehicle leave us deeply dissatisfied and looking for answers. We are seeking assistance in understanding what steps we can take to ensure the safety and reliability of our vehicle and to hold the manufacturer accountable for following through on their recall commitments.

In May 2025, my 2021 kia soul engine suddenly seized while I was driving close to my home. I took it to my local Kia dealership to have it inspected in which they said my engine needed to be replaced but did not identify exactly what caused my engine to fail. I have not had any issues with my car before this happened and kept up with oil changes, etc.I also told the service department about the recent recall on my vehicle regarding faulty piston rings leading to engine failure. Due to not having an extended warranty, I was told the replacement would be around $10,000. I reached out to them Kia Customer care to see if they could provide assistance considering this was something I did no t expect to happen. I decided to have it towed to a mechanic my family knows and he had my engine rebuilt for lower cost. Today (8/21/2025), we picked up the car which started out good initially but still demonstrated the same issue with the engine failing after driving it one time. My VIN is not in the recall list but I am not understanding how my vehicle which was performing perfectly, all of sudden seized on me. Prior to my engine failing, there were no dashboard indicators that anything needed to be inspected. They appeared after the engine seized. Fortunately, when my engine seized, I just turned into my neighborhood but I'm sure if I was a couple seconds or minutes late, my safety would have been at risk considering I live off a busy highway.

My vehicle was originally diagnosed (after recall) with a defective engine and I was to be notified when the replacement engine arrived. On a subsequent visit to the dealer to repair an additional check engine light episode I was informed that the replacement engine was no longer needed and that Kia was installing software to monitor the condition of the piston rings. On [XXX] (third incident) while operating my vehicle in heavy traffic the check engine light went on and the vehicle immediately started to lose power and developed an engine noise which continued as i immediately drove to the Kia dealership and when I arrived there was a burning smell when I got out of the vehicle and I was told it would be two weeks before they would diagnose the incident. The vehicle continues to sit at International Kia of Orland Hills, Il 60462. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact had received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The vehicle was taken to a local dealer and repaired under the recall; however, the failure occurred. The contact stated that soon after the recall repair, the failure occurred while driving at an undisclosed speed and accelerating. The contact stated that the engine sputtered and stalled with the check engine warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the recall repair had already been performed on the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 81,073.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, and the steering wheel was slightly difficult to turn. There was no warning light illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); which was previously performed on the vehicle. The manufacturer was not notified of the failure. The failure mileage was 24,000.

While driving, the vehicle began running rough and stalled shortly after. It would not restart. The vehicle was towed to a dealership, where they diagnosed “excessive cylinder wall scoring” and no engine compression. This matches the symptoms described in Recall SC336, which affects piston oil rings and can lead to engine failure, stalling, or fire. The dealer confirmed the engine won’t turn over and compression is lost, but they refused to perform the required piston ring inspection under the recall. They stated I would need to pay for an engine tear-down first. However, according to the recall remedy, the inspection and engine replacement should be performed free of charge if symptoms are present. The issue occurred without warning, leaving me without transportation and unable to safely pick up my child. I have opened a case with the manufacturer and am awaiting their review.

Engine burns oil irregularly and quickly. In October 2022, the check engine light was on and stalled while driving. Kia dealership in Sioux City stated my vehicle was not part of the original recall. The car was under warranty and they kept it for nearly 2 months to repair. Vehicle started stalling again last winter. Was told mice ate wires per dealership. In June 2025 - oil still burning quickly despite getting on time and regular oil changes. This time while driving on the interstate the check engine light came on again. Went to my local mechanic immediately (Car is out of warranty per mileage 85,000) and I hate the dealership - bone dry oil. They are convinced it's the pistons. Called the dealership. They made me call Kia. Kia claims my vehicle is not effected by the updated April recall - but they could repair my...horn. This car is dangerous. It constantly makes a knocking sound. I check the oil twice a week and have to add oil accordingly like it's a 1978 Buick. If this car stalls out while I'm commuting to work on an interstate, I and others could be seriously injured.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the check engine warning light was flashing. The vehicle was taken to the dealer for the recall repair. The dealer cleared the check engine warning light code and deployed the Piston Ring Noise Sensing System (PNSS) software. The dealer advised the contact to bring the vehicle back if the failure recurred. The dealer marked the recall as completed. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the dealer diagnosed the vehicle with piston vibration. The dealer determined that the engine needed to be replaced; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired, but the dealer cleared the diagnostic trouble code. Additionally, the vehicle was taken to AutoZone, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved, and the contact was informed that there was a vibration in cylinder #3. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where DTC: P1327 (Piston Ring Noise Sensing System (PNSS) was retrieved; however, the dealer informed the contact that the vehicle passed the SC336 recall inspection test. The contact stated that the dealer performed the test in 20 minutes. The vehicle was not repaired. The contact stated that the engine was previously replaced at 67,000 miles. The dealer and the manufacturer informed the contact that once the district manager became available a determination would be made if the engine should be replaced. The vehicle was not repaired. The failure mileage was approximately 128,495.

Saw that there was a recall for faulty oil piston rings on my Kia 2021 soul received the letter from Kia in mid to late April made the appointment with Coughlin Kia of Newark for May 5. Coughlin Kia canceled it on May 4 June 24 had to have my Kia towed to Coughlin Kia of Newark June 20 27. They said Oil was going through my piston rings. There was vertical scoring on the cylinder walls, but they said that it was not because of the recall and I would have to pay $7000 to fix it even though I hid made the appointment and they canceled it. I had talked to Kia manufacturing in late February and had them record my call and ask them what do I do in the meantime because my Kia is burning a lot of oiland their response was we don’t know now I have engine failure and they’re claiming that they won’t fix it, even though it is under the recall.

Unusual engine oil consumption. Engine using 1 quart of engine oil every 1000 miles. Not normal.

Recall by KIA for engine malfunction--website/nhtsa shows multiple recalls, issues & motor replacements due to Piston Oil Ring issues that could result in stall or fire; had 2 recall dealer inspections citing need for camshift replacement, & SC336 Piston Oil Ring failure. Engine has used excessive oil (now 3+ qts in 3000 miles) which nhtsa lists as issue with the engines--recall was issued for this engine 2/17/2025, letters sent 4/4/2025 which I never received, oil consumption occurred over years/months. Techs at dealer told me operation of the engine "can be detrimental". KIA refuses to replace or repair the engine--this has been noted by nhtsa. Independent testing (2) indicates camshaft and crankshaft sensors are not in sync. I am fearful to operate the vehicle due to danger of stalling and/or fire, which could cause crash or injury. I ask for NHTSA to enforce their directions to KIA and replace the engine.

I took my 2021 Kia Soul to Kia of Leesburg here in Florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as instructed, the KIA of Leesburg service department called me today stating that due to sludge in the engine, they're refusing to fix the recalls, and stated that I owe them $200 before I am able to pick up my vehicle

My car had sputtered leaving gas station I took it to my mechanic February 17 had engine coil and spark plugs replaced There was a anti theft recall for software update I took my car to Kia dealer and they preform the update As I was waiting I looked up my vin for any other recalls and there was one but letters would not be sent out till April 4 2025 On May 10 th my car had loss power and on the 12 th I called Kia and they said there was a recall for sc336 piston oil rings I took my car in on May 17 they did a software update 2 days latter my car was making a knocking sound I had that repaired by my machanic on May 20th I received a email from Kia reference a up date to the recall and says my car will be fixed with no charge I spoke with a Kia representative and out in a claim for reimbursement but was denied…. WS my repairs related to the recall SC336 if so I would like to be reimbursed please help me get this resolved I would think Kia would send me a detailed explanation on why my part that was repaired are not reimbursed

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated while driving approximately 35 MPH, the vehicle stalled. The contact was able to drive the vehicle to the residence. The contact stated that a recall appointment with a local dealer was scheduled; however, while driving to the dealer the check engine warning light illuminated. The contact stated that the vehicle stalled while at the dealer. The dealer attempted to restart the vehicle and then ran several tests on the vehicle. The dealer stated that the engine had failed; however, the dealer would not be replacing the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. Parts distribution disconnect.

my vehicle was part of a recall for the piston oil rings. the car was taken to KIA for testing. The car failed the test and I was told that the engine would need to be replaced (I have a video and test results of the failed test. Then KIA stated that too many cars were failing and that they were redoing the test. My car was in the Kia repair shop waiting for an engine that was ordered. KIA cancelled my engine and my car was tested with the new test and it passed. After two weeks of being in the repair shop I was told to come and get it. This not only appears unethical but a blatant attempt to circumvent the recall.

While driving to work [XXX] my engine seized on the highway, going 50mph, leaving me struggling to get it to the side of the road and out of traffic. No warning lights came on, no signs of any kind to alert me. Car completely shut off while moving at a high enough rate of speed for a fatality or serious injuries, to myself and other drivers. Immediately that day, after calling KIA, I was informed of the engine recall that wasn't in effect yet. Shortly after that I received two notices in the mail from KIA, two recalls, regarding my VIN number. I towed the car to KIA in Blufton SC from Pembroke GA, after towing it home from the side of the road. All at my own expense. KIA informed me 6/02/2025 that they will not perform any repairs free of charge because I am "out of warranty coverage". I am still making payments on this vehicle, and have not been in possession of nor been able to drive it, for several months now. I am the second owner, purchased the car December 2023, with 40,000 miles or so on it. Mileage now is roughly 85,000. And I still owe $12,000 on the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated causing the contact to depress the accelerator pedal to continue driving. The contact stated that while stopped at a traffic light the vehicle stalled with the message “Auto STOP Off” and to shift to park to restart the vehicle. The contact stated that the check engine warning light, battery failure, and low oil light was illuminated. The dealer was contacted, and the vehicle remained with the dealer for a month and the contact was informed that the recall repair had been completed. The failure persisted. The manufacturer was made aware of the issue and informed the contact that the recall repair was on hold. The vehicle was taken to another dealer, Tempe Kia (8005 S Autoplex Loop, Tempe, AZ 85284); and the contact was informed that the first dealer had reported that the vehicle was already repaired under the recall even though the VIN tool indicated that the VIN was still under recall. The failure mileage was approximately 68,600. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted. The contact was informed that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Engine overheating and leaking oil due to faulty piston ring, kia will only check the vehicle when its cold and claims its passes their tests. The car only acts up when runing for 30 mins or so

The contact owns a 2021 Kia Soul. The contact stated while driving approximately 35 MPH, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to a local mechanic and was informed of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the piston oil rings had failed, and the engine needed to be replaced; however, the manufacturer had placed a hold on the recall repair. The failure mileage was approximately 60,000. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact stated that while driving at undisclosed speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed, and the contact was informed that the spark plugs and ignition coils needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The vehicle was taken back to the local dealer, and the recall repair was performed. The contact stated the vehicle was not repaired to his expectations. The manufacturer was contacted and confirmed the completion of the recall repair. The approximate failure mileage was 40,000.

The contact owns a 2021 Kia Soul. The contact stated while driving 50 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); the VIN was included, but the recall repair was denied by the dealer due to poor maintenance record. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 46,000.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The contact stated that on three occasions while driving at various speeds, the vehicle started shuddering mildly and then stalled. The vehicle was able to be restarted after each failure. The vehicle was taken to a dealer where it was diagnosed and determined that the engine software needed to be updated. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

In late 2024 my vehicle, a 2021 KIA SOUL, stalled 3 separate times as I was driving, one of which I was driving in traffic, going about 10 mph, about mid-December. There were no warning lights that came on. I made an appt. with a KIA Service Dept. for Jan. 2025 (earliest available) I did not drive the vehicle in the interim. The KIA Service Dept. said that the problem could be low oil pressure, and performed an oil change. In April of 2025 I received the safely recall for a piston oil ring defect in my vehicle. I promptly called "Ron Bouchard KIA" in Leominster, MA, and brought the vehicle there April 16. They performed their tests which my vehicle failed. They initially said a new engine is being ordered for my vehicle, and it could take 2 to 3 weeks. Now, after 5 weeks, It appears they may not replace my engine after all. (!?!?) They stated that KIA Corporate sent out a directive that these recalled vehicles be retested. My concern is a real safety concern, especially with the stalling in traffic, which is a real danger for all. My experience of stalling in traffic, is just as described in the safety recall itself, and I do not wish to drive a vehicle that may catch on fire some day!!!

I own a 2021 Kia Soul that was serviced under recall SC060, which involves inspection of the piston oil rings for potential defects. The recall service was performed at an authorized Kia dealership on May 12th, and I was informed that the engine passed the inspection and was operating properly. However, on [XXX] after the recall service was completed, I noticed oil deposits on my spark plugs. Upon removal and inspection, the spark plug tips (combustion side) show clear evidence of oil contamination, which suggests that oil is entering the combustion chamber—exactly the type of problem SC060 was meant to address. My car is definitely damaged, and my recall passed the inspection. That doesn't make sense. Kia Dutch Miller didn't give me proof of inspection of my car; they only gave me the invoice for the work done on the car. I have photo evidence of the oil-contaminated spark plugs, and I am concerned this may lead to increased engine wear, misfires, or even total engine failure. Please investigate whether recall SC060 is being resolved properly by dealerships, and whether additional remedies or extensions should be provided to affected owners like myself. My car hasn't been fixed yet. Vehicle VIN: [XXX] Mileage at time of recall service: 41,365 Date of recall service: [05/12/2025] Location of dealership: Dutch Miller, South Charleston, WV Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hi, I had my car tested for recall SC336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from Kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code P0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall SC336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The engine is using too much oil

I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the Shawnee-Mission KIA dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that it was determined that the recall remedy test was substandard, and the recall remedy was still under engineering review. The contact had not experienced a failure. Parts distribution disconnect.

On [XXX] Car stopped during traveling home on [XXX]. Had car towed to Stapleford Auto in St. Georges, Delaware. The mechanic found that the motor had seized. I Called KIA Customer Care and was advised to tow to the KIA dealer in Felton, Delaware. Dealer had the car from 2/26/25 and did not inspect the car until approximately 3/11/25. During the interim I discover a recall for model year 2021 due to faulty piston rings which was shown to cause engine seizures. When contacted by KIA dealer they claimed the problem was due to lack of Maintenace. I have documentation detailing the Maintenace of the car. I have contracted KIA customer care on several occasions stating that Maintenace was done and expected KIA live up to the recall notice. So far, no response. I contacted the Delaware Attorney General, and they told me to contact you folks. KIA Case#: [XXX] I appreciate any assistance in the manner. Thanks, [XXX] Email: [XXX] Cell: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car has been recalled for faulty piston oil rings which can lead to engine fires. I took my car to the Kia dealership on 4/14/25. It is still there and the engine replacement still has not been approved. I was told by the dealership that my car did fail the vibration test. I was told by a Kia technician at another location that since the vibration test failed that is an automatic approval for a new engine per Recall Flow Chart. The only time it should go through Kia Techline for assistance is if it passed the test and needs additional investigation. NOW, Kia Corporate is stating I need to provide oil change receipts. THIS IS IRRELEVANT. If I drive that car off the lot with the current engine and have my engine cleaned out to their satisfaction and then a week later my engine catches fire because they refused to replace the engine, that's a lawsuit whether I live or die in that scenario. Oil change receipts and maintenance records should play no part in this. I did buy my car used, but all the original parts are still inside. There have been no modifications. The dealership can attest to this. Bottom line is the Kia manufacturer owes me a new engine because this is a safety issue. I am attaching a copy of the Flowchart that was sent to me by the Kia tech at another location. There is no reason that this should not have already been approved and ordered for my vehicle 2 weeks later. I want this done and I need your help, please! I do not feel safe driving a car around that could at any time burst into flames.

Bought the car used with around 30k miles on it from a dealership. Since then have only needed to get 2 oil changes done. Engine stalled while driving one day and noticed weird noises coming from under the hood. Had the car towed to the Kia dealership on Mon. 4/14. Car has been sitting at the dealership waiting on the manufacturer to approve replacement of the engine due to the recall. It should not take this long to get an approval for a safety issue. They're asking me for oil change documentation which I supplied them. Secondly, I shouldn't have even had to do that. This is a RECALL, not a warranty issue. A recall should get approved as soon as the engine failed the test. It seems like I'm having to jump through hoops to get this done and its not right.

The contact owns a 2021 Kia Soul. The contact stated while driving 10 MPH and turning into a parking lot, the vehicle stalled and seized to function. The check engine warning light was illuminated. The contact turned off and restarted the vehicle and the vehicle was able to function as needed. The vehicle was taken to an O’Reilly to be diagnosed. The vehicle was diagnosed with failure in the solenoids, which the contact fixed herself. The check engine warning light remained illuminated, and the contact thought the sensor was faulty. The vehicle was taken to various independent mechanics to be diagnosed and was diagnosed with timing belt failure; however, the contact was informed to first get the vehicle repaired under the recall and then get the timing belt replaced. The vehicle was taken to a dealer and a multipoint inspection was performed. The contact was informed there was no fix for the vehicle presently. The vehicle was taken again to be diagnosed, and the vehicle was diagnosed with the cam shaft actuator and brake failure. The vehicle was not repaired. The contact believed that the failure was connected with the recall. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 80,000.

The contact owns a 2021 Kia Soul. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the piston oil rings had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,000. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the engine was consuming an excessive amount of oil, consuming 2 quarts of oil in a short time. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling). The VIN was included; however, parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 66,000. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact stated that while driving 45 MPH, the vehicle started to stall. There were no warning lights illuminated. The contact towed the vehicle to a dealer, and the vehicle remained at the dealer for several weeks awaiting a diagnostic test. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING) and was awaiting the inspection. The contact then towed the vehicle to a second dealer, and the vehicle was awaiting an inspection. The contact stated that the dealer requested documentation for oil change services performed on the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

Engine failure I have had it inspected already by Koons Kia of Owings Mills and State Farm. My vehicle 2021 Kia Soul stalled while driving. I received a recall letter by mail from Kia on April 12, 2025 letter was dated for April 4, 2025. The oil light illuminated when the vehicle stalled on October 21, 2024. The recall issue has still not been resolved.

The contact owns a 2021 Kia Soul. The contact stated that while driving at various speeds, the vehicle had stalled. During the failure, the check engine warning light was illuminated. The vehicle was taken to the local dealer who diagnosed that the oil level was extremely low, due to a faulty cam shaft. The vehicle was not repaired. The contact was informed that the VIN was included in the NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 96,000.

I have contacted Kia several times about this recall, the latest being today. I tried to schedule an appointment with Galeana Kia in Fort Myers, FL. The service departement told me there was no remedy for this recall. I referred the dealer to the Kia website. "Remedy DEALERS WILL INSPECT AND REPLACE THE ENGINE AS NECESSARY, FREE OF CHARGE. DEALERS WILL ALSO INSTALL PISTON-RING NOISE SENSING SYSTEM (PNSS) SOFTWARE, FREE OF CHARGE. OWNER NOTIFICATION LETTERS ARE EXPECTED TO BE MAILED APRIL 4, 2025. OWNERS MAY CONTACT KIA CUSTOMER SERVICE AT 800-333-4542. KIA'S NUMBER FOR THIS RECALL IS SC336." I then called Kia directly. They told me to contact the dealer. I told them I already had done so. The Kia rep told me that I had to wait for the dealer. I said I don't accept that because the KIA website lists the remedy. I eventually spoke to two supervisors. I was told that Kia does not own the dealership, so they can't force them to service the recall. Kia told me that if I went to the dealer now the dealer would bill me. I said that is unacceptable. In November 2024 I had an issue with my Kia that may be related to this recall. My vehicle stalled and I could not restart it. I had it towed to Galeana Kia. Turns out that the oil level was low in the engine. However, there was never any warning or warning light indication that the oil level was low. I was billed $315.96. I expect to receive a refund of that amount as this is related to the recall.

The contact owns a 2021 Kia Soul. The contact stated that while driving at various speeds and accelerating, the vehicle occasionally shuddered or stalled, forcing the contact to pull over onto the side of the road to restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local Auto Zone, where a diagnostic scan retrieved information for a cylinder #1 misfire. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that further diagnostic testing was required to determine the cause of failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

car has a recall, engine keeps stalling. engine is knocking due to oil pistons

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The low oil warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); the VIN was included, but the vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000.

The engine in my 2021 Kia Soul has been experiencing serious performance issues consistent with Recall SC336. The vehicle has erratic RPM fluctuations while idling and has stalled multiple times at stoplights and in traffic. When this happens, it fails to restart immediately, leaving me stranded and creating a serious safety risk. The vehicle has been at Step One Kia in Fort Walton Beach, FL, for 2 weeks. The dealership claimed the issue was caused by a clogged air filter, replaced it, & stated the car was “adequately repaired.” However, when I attempted to pick up the vehicle, the Check Engine Light was still on. The owner of the dealership took the keys back and said I would receive a follow-up call on Monday. No call was ever received. I contacted Kia Headquarters and was told to “pick up the car and drive it if I choose to” because there is no remedy available. When I requested a loaner vehicle, I was initially told it was not guaranteed because this was "not an engine issue." When I pointed out that the symptoms were directly related to engine failure, the representative backtracked and said a loaner was simply "not guaranteed." 1. A clogged air filter does NOT cause stalling at idle or failure to restart. A clogged filter would cause gradual power loss, not sudden shutoffs. 2. The Check Engine Light remained on after the repair, proving the issue was not fixed. 3. The dealership refused to conduct recall-related tests, including the PNSS and oil consumption tests. The car stalls in traffic, increasing crash risk. It fails to restart immediately, leaving me stranded. Kia’s refusal to diagnose the issue properly puts my safety at risk. The vehicle is still at the dealership but has not been properly inspected for recall-related failures. Kia refuses to acknowledge a remedy and denies a loaner vehicle. Since these symptoms match Recall SC336, I urge NHTSA to investigate Kia’s failure to inspect and repair affected vehicles.

[XXX], driving down highway [XXX] the car lost power. I was able to start it up again but was misfiring where I drove it home. I had it towed on March 12 to Koon Kia Service, 9610 Reistertown Road, Owings Mill, MD 21117-4128. On Friday, March 14, 2025 I spoke with Blaine in the Service department and he said I after a diagnostic my car indicates that I need a new engine to repair my car. Today, I called and spoke with Blaine and told him about the recall SC336 and he said the was no remedy for this recall. I told him I would call Kia Customer service which I did and received case #[XXX] from Denise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was unable to pull over to the shoulder of the roadway and was assisted in pushing the vehicle to a safe location, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the fuel pump. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000.

The contact owns a 2021 Kia Soul. The contact stated while driving 30 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. There were no warning lights illuminated. The contact was completing a U-turn, and the accelerator pedal was depressed to the floorboard however, the vehicle lost motive power. The contact came to a complete stop while approaching a red light; after the light turned green, the contact depressed the accelerator pedal and the vehicle responded and was driven to the destination. The following day the contact’s wife attempted to drive the vehicle; however, the failure recurred, and the vehicle lost motive power. The check engine light warning illuminated. The following day, the check engine warning light illuminated again while the contact was driving, and the vehicle stalled. The contact towed the vehicle to the residence. The vehicle was then towed to a dealer where it was diagnosed with engine failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 46,500.

The contact owns a 2021 Kia Soul. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the engine experienced excessive oil consumption. Eventually, while at a stop light with the Auto START/STOP activated, the vehicle failed to restart and was towed to the local dealer. The dealer indicated that the engine failed due to a loosened oil filter, which caused oil to leak from the engine. The contact was advised that the engine needed to be replaced. The vehicle was later towed to the local mechanic who diagnosed that the piston rings were faulty and had caused the engine to fail. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 141,000.

The engine in my 2021 Kia Soul has been experiencing serious performance issues that align with Recall SC336. The vehicle frequently exhibits erratic RPM fluctuations while idling, and on multiple occasions, it's completely shut down while stopped at traffic lights or in traffic. When this happens, the vehicle does not restart immediately, leaving me stranded / creating a safety risk. I reported this issue to an authorized Kia dealership, but they refused to perform proper diagnostic tests related to the recall. Instead, they blamed a clogged air filter as the cause of the stalling. This explanation does not make sense. Why the Dealership’s Explanation is Incorrect: 1. A clogged air filter does NOT cause sudden stalling at idle or failure to restart. If an air filter were completely clogged, the engine would lose power under acceleration, not stall at idle. The engine requires very little air at idle, so a dirty filter would cause gradual power loss, not sudden shutdowns. 2. My symptoms match Recall SC336, which involves piston oil ring failure. Erratic RPMs, stalling, and failure to restart are all signs of compression loss or internal engine damage. 3. The dealership is refusing to conduct recall-related tests. I requested a PNSS (Piston Noise Sensing System) test and an oil consumption test, but the dealership refused. Instead, they tried to charge me for an air filter replacement, ignoring possible recall-related failure. Safety Risks: The vehicle stalls at stoplights and in traffic, increasing crash risk. The car fails to restart immediately after shutting down, leaving me stranded. Inspection Status: The vehicle is at the dealership, but they have not inspected it for recall-related failures. Kia Corporate was contacted but supported the dealership’s incorrect assessment. Warning Signs Before Failure: Erratic RPM fluctuations at idle began before the first shutdown. Check Engine Light was on but cleared but cleared by the dealership.

I am experiencing a serious safety issue with my 2021 Kia Soul. My vehicle is consuming excessive oil, which should not be happening under normal operating conditions. The check engine light is on, and while driving, the car suddenly shuts off and displays the battery symbol before losing power completely. This has happened multiple times, creating a dangerous situation where my vehicle loses power unexpectedly on the road. I took my car to a mechanic, who confirmed that the engine is consuming oil at an abnormal rate. The mechanic also informed me that there is a known recall on certain 2021-2023 Kia Soul models due to defective piston oil rings, which can cause excessive oil consumption, engine failure, and even fires. However, when I contacted Kia’s customer service and provided my VIN, they stated that my vehicle is not included in the recall, despite exhibiting the same symptoms. This is a serious safety hazard, as my vehicle is at risk of sudden engine failure while in motion. Kia has issued recalls for similar models, but my specific VIN has been excluded, even though I am experiencing the exact same defect. I am requesting that NHTSA investigate this issue further to determine whether more vehicles should be included in the recall before this defect leads to accidents or injuries. I am available to provide further documentation, including inspection reports, oil consumption records, and any additional information needed.

The contact owned a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 25V099000 (ENGINE AND ENGINE COOLING). The contact stated that while starting the vehicle, there was an abnormal ticking sound coming from the vehicle. The contact stated that there was an abnormal burning electrical odor. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on other occasions while the vehicle was idling, the RPM fell. The dealer and manufacturer were made aware of the failure. The failure mileage was approximately 20,000.

ON WAY TO WORK MY CAR STALLED ENTERING HIGHWAY TOOK CAR IN TO GET CHECKED THEY SAID THERE WAS NOTHING WRONG WITH IT ..IT NEEDED OIL CHANGE .THAT WAS APPRO. 60000 MILKES...THEN JULY 2024 EXITING HIGHWAY IT STALLED AGAIN I HAD TO RESTART HAD IT CHECKED IT WAS ABOUT 72000 MILES THEY SAID SAME THING. THEN IN SEPT OF 24 IT STALLED AGAIN DAY AFTER OIL CHANGE ENGINE LIGHT CAME ON. i TOOK IN AGAIN THEY SAID ITS THE OIL PISTON RINGS SAID MY ENGINE NEEDS REPLACED AND ITS NOT UNDER WARRANTY. sO NOW ITS 8000 OR MORE MONEY TO REPLACE ENGINE. i HAVE KNOCKING SOUNDS LIKE SOMEONEONE IS THROWING JACK AROUND CAR...

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V0999000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle suddenly stalled and shut off unintendedly. The contact restarted the vehicle and continued driving. There was a knocking sound coming from the engine compartment while driving at various speeds. The failure was intermittent. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 67,533. Parts distribution disconnect.

The contact owns a 2021 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound emanating from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the piston rings. The vehicle was not repaired. The vehicle was taken to the dealer, who confirmed the diagnosis. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); but the contact was informed that the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 62,000. The VIN was not available.

Consistent oil burning of about one quart per 1,000 MI I think an exact number would be .8 per 1000 occasional misfiring and stalling presumably due to improperly heat treated piston rings like other recalls

Engine failure of the 1.6 liter turbocharged GDI engine at 102,670 miles. Engine light went on while driving back on the Atlantic City Expressway and engine lost power reduced to 45MPH. Had car towed to dealer and was told the engine was no longer usable and had to be replaced. KIA engines are failing at an alarming rate and a recent recall of the same year KIA Soul is in effect. My KIA engine is not the recalled engine but my failure was pretty much the same as the 2.0 Liter engine. I think an investigation of my 1.6 liter turbo GDI should be made as well.

Engine does not work properly. It is loud and car shakes. Dealership had me do maintenance and did not fix the problem. Rear windshield wiper pours out fluid and turns on with no reason. They say there is a short however it turns on and blocks my rear window view every while just driving, or using my turn signal, I have to mess with the switch while driving to finally get it to stop.

The contact owns a 2021 Kia Soul. The contact stated that during a routine inspection, the contact became aware that the oil level was low. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed and the contact was informed that a more comprehensive diagnostic test was needed to confirm the cause of the failure. The contact related the failure to NHTSA Campaign Number: 21V259000 (Engine); to the failure; however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.

Engine stopped on the highway and was found with no oil. Probably due to oil over consumption.

Week of July 22, 2021: - initial problem started with pulling into a slightly sloped driveway and car engine dying even though clutch down and braking. Acted as though clutch not pressed down. - running errands around town. When I initially started driving in first gear, very jerky (like I didn’t know how to drive stick). Lots of stop and go and continued driving this way. Heading home, when I let foot off gas, car died. I would have to start, while trying to come to stop. If I had to stop, I had to keep foot on accelerator so it wouldn’t die. When I started driving again, loss of power-so much that I had to make sure traffic totally clear if having to cross traffic. Every once in a while, while shifting, I could hear something loud in engine. - Immediately contacted Kia to get in for service…soonest available appointment is August 8, 2024. They had me check oil and barely any on dipstick. Car has only 23,750 miles. They told me that “it’s not unusual to have to put a quart of oil in every 1,000 miles”. Red flag to me…seems very excessive to need to do that on this new of a car. The service advisor also told me that it’s also not unusual to not have a warning light come on for low oil. I put in two quarts of what was used during last oil change and what is recommended - Mobil 1 5W20 full synthetic. When I started car, actually sounded worse and now the Check Engine light is on. The car is too dangerous to drive so called Kia Roadside Assistance and had it towed to dealer. Not sure when they will get to it to be able to determine problem but I am without transportation. Purchased an extended warranty when I bought the car - you think I should have a loaner. Seems like lots of Kia Soul owners having same issue.

I was travelling on [XXX] in highland Indiana when my engine stopped powering my car and I heard knocking inside. I smelled like and saw smoke everywhere INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our vehicle is burning 1 to 2 quarts of oil every 1 thousand miles. They say this is normal but it seems excessive. I'm afraid the engine is going to die while driving it. This is dangerous and needs to be looked into. I'm not the only one with this issue.

My engine is completely gone! I’ve been having issues with my oil since I’ve got the car and when I check my oil it’s almost always empty it’s a oil leak in the car and it’s not leaking on the ground it’s going elsewhere! A lot of mechanics have told me the same thing! I get my oil change every time it’s required.

Just driving to the Mall, when at a Red light the engine service started flashing...Next day took it to Jiffy Lube to have them check, and they said it's the Engine...

The contact owns a 2021 Kia Soul. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that the transmission and the engine had failed, and both needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 109,000.

Vehicle shuts off after being idle (stopped at a red light, stopped in traffic). It goes completely dead & will not turn back on for 5 minutes or so. I have had the car for 11 months & it is currently at the dealership having the engine replaced for the third time. Kia has diagnosed the problem as “low compression” in the engine but does not know why so their solution is replacing the engine whenever it starts stalling again.

I was driving and car started to lose power,the service engine light came on less than a minute before the boom.l tried to speed up and then there was a big boom and it was loud, so I went to the shoulder of the road and the car stalled ,I tried to restart the car and it just engulfed into flames. The car is a total loss. That's all that was left was a metal shell.

While driving my kia soul 2021 it had a complete engine failure. Completely shut down!!!

The contact owns a 2021 Kia Soul. The contact stated that after he purchased the vehicle, while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was inspected by an independent mechanic and the contact was informed that the crank sensor was faulty. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer where it was inspected and diagnosed that the drain plug gasket needed to be replaced and that every 1,000 miles a quart of oil needed to be added. The vehicle was repaired; however, the contact stated that he was concerned that he had to add a quart of oil every 1,000 miles. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.

Engine light was on , I was driving the turn off I take the car to Kia they’re fixed in December, now the is doing the same engine light on, I was driving the car turn off is the same problem the I have before,

2021 Kia Soul started making engine noises as it was being driven home. The next day while driving home there was a loud boom and total loss of power while driving. It coasted to a parking lot. The vehicle had to be towed to the dealership. We are now awaiting approval for total engine replacement via warranty. Vehicle has less than 50K miles. Oil changes were done with synthetic oil.

Car began sputtering in the middle of the road, all the symbols on the dash started lighting up. I went to make a turn and car stopped moving came to a sudden slow down and rolled to the side. I put it in park. It would not start and sputtered.

Turning left onto busy street, engine stopped, car stuck in incoming traffic lane, would not go momentarily.

On or approximately January 6, 2023 my 2021 Kia Soul with ISG technology began to display Check Engine Light. Took to AutoZone where they hooked to analyzer and came up with P0017 code. Notified local Kia dealership (Galeana in Columbia, SC) and was told could not get appointment until 01/24. Told if engine light no blinking could continue driving. No overt issues when driving at that time. Reset light by disconnecting negative battery terminal but immediately reappeared. On 01/19/23, engine began cutting out and running rough, turning off when brake applied. Was able to crawl home. Had towed into local dealership. Now told my "engine is bad" and that it has been escalated to "tech case" with KIA central. All maintenance up to date and no current recalls active. Noted that case very similar to those for which class action lawsuit was filed. This could have caused a real issue in traffic with it stalling at lights and ultimately stopping.

On 12/29/2022, the check engine light came while driving to work on my 2021 Kia (25k miles). I called the dealership right away and made an appointment for inspection the next day. At lunch time the same day, I got into my car and went through a local drive thru. On the way back, the vehicle stalled out WHILE driving. It stalled out repeatedly driving the 3 blocks to my office. Knowing the vehicle was unsafe, I had it towed to the dealership. The dealership has had my vehicle for two weeks. Changing all the emission parts, and tried to tell me I had no oil in the car (regular maintenance through them is up to date). Now they keep telling me, they are waiting for the Kia hotline to contact them. I do know this, the car was burning excessive oil. Parts of the engine were gunked up from this. Engine started stalling out. It's the exact description of the recalled 2021 Kia problems, yet they claim not mine it was not part of the recall. These engines are dangerous. Kia is doing NOTHING to resolve the issue.

On 12/28 at approximately 5:00 pm my vehicle shut off 2 times within a span of 30 minutes while I was driving it. It happened on approach to a highway. It was NOT the Stop-Start System. My car was moving while it happened. My car lost all power, and every warning indicator flashed in my dash and I even lost my power steering. I took my car to KIA and they categorized this as my car “stalling”, but I wouldn’t say that is accurate. My car’s computer seems to have malfunctioned or was hacked. Indeed KIA’s repair document shows that they performed a software update on my car to solve this. My car’s engine was certainly malfunctioning while driving on 12/28 after both events of losing all power to my car. It sounded like my engine was in the wrong gear after these events. I didn’t drive my car after that episode and KIA refused to tell me what was wrong after they “repaired it” and performed a software update. This article yesterday about KIA/other auto’s breached is unnerving. I don’t feel safe driving the car and wish I had the ability to cut off KIA’s API to my car while driving. They should only be allowed to perform software updates or access the car’s computer remotely while the car is stationary and the driver should be alerted that KIA or a third party is accessing the car’s computer and/or engine, etc. I just want to make sure if I get in a serious accident that this is on record. https://www.cyberscoop.com/car-hackers-vulnerabilities-research/

I believe my specific vehicle should also be assigned the recall no. 21v259000. My vehicle experienced engine stall, loss of power and leaking oil onto hit components which could have resulted in fire. I was stalled and in traffic and could also have been in hit by another vehicle. The engine is now having to be replaced at the dealership. I am told my car is not part of the above mentioned recall even though the motor in my vehicle matches the motor on the recall.

good day my kia soul consumes excessive oil. I have noticed it since the last three oil changes and when you turn it on you can hear a slight knocking in the engine. I took it to the dealer but they demand a deposit of 300 dollars to check it and they do not guarantee original parts. I think it is unfair that they demand three hundred dollars to check it when my kia soul has 25,600 miles and has a guarantee and I demand that my guarantee be honored and my safety be guaranteed. thanks for your attention

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was driving into work and when I got off the expressway my car started rattling loudly. I finished my drive into work and parked the car. I asked a co worker to see if he could see if my muffler was still connected and he mentioned that the noise was coming from my engine. The two weeks previous to this my car would shut off if I slowed down or was pulling into a parking space. I just thought it was my auto shut off when the engine was on low idle.

The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) and the vehicle was taken to the dealer for recall repair. The dealer replaced the piston rings; however, the Piston Ring Noise Sensing System (PNSS) software was not updated as it was not available during the recall repair. The contact stated while driving 35-45 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact turned off and restarted the vehicle, and she was able to continue to drive the vehicle. The contact stated that the failure reoccurred the next day. A warning message illuminated, indicating that the Auto Collision was about to be deactivated. The contact stated that the failure had been reoccurring increasingly and the vehicle failed to restart. The vehicle was towed to the contact's residence. The dealer was notified of the failure and informed the contact that the next availability was in April. The contact also called several unknown dealers who advised that the next availability was in April or May. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the completion of the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 21,100. Parts distribution disconnect. Kia’s lack of ability/failure to address and fix the vehicle’s recall in a timely manner.

The contact owns a 2021 Kia Soul. The contact stated while driving at various speeds, the vehicle stalled on several occasions. There were no warning lights illuminated. The engine failure message was displayed. The contact received notification of NHTSA campaign number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was no oil in vehicle. Additionally, the contact was informed of an oil flow failure. The vehicle was not repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 8,000. Parts distribution disconnect.

The contact owned a 2021 Kia Soul. The contact stated that soon after purchase of the vehicle, she discovered both low coolant and low oil levels upon inspection of the vehicle. There was no warning light illuminated. The contact had taken the vehicle to the dealer on two separate occasions. On her second visit, the contact stated that the dealer informed her to bring the vehicle back in 1,000 miles to check both oil and coolant levels to monitor the issues. The contact called the dealer back the next day to inform them that the coolant level had already begun to run low. The contact also stated that the auto start feature failed to operate by stalling upon depression of the accelerator after coming to a complete stop, without warning. The dealer offered the contact a trade-in. The contact was placed in another vehicle. The manufacturer had yet to be notified of the failure. The contact no longer owns the vehicle. The failure mileage was 2,416.

WHEN I WAS DRIVING AT 15MPH THE CAR COMPLETELY SHUT OFF. SO I TRIED TO RESTART IT AND WHEN I TOOK THE KEY OUT EVERYTHING LOCKED UP AND IT WAS LIKE THAT FOR 5 MIN IN THE MIDDLE OF THE ROAD BEFORE THE CAR CAME BACK ON AND FLAHED THE ENGINE AND OIL LIGHT.