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2017 Jeep Grand Cherokee Engine Problems

44 owner-reported engine complaints from NHTSA data

44
Complaints
3
Recalls
Jan 2020Dec 2025
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Engine Recalls (3)

RECALLCampaign #20V699000

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

Fix: FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

RECALLCampaign #17E061000

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.

Fix: ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.

RECALLCampaign #23V411000

ENGINE AND ENGINE COOLING

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Fix: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

Owner Complaints (44)

highENGINE
Filed: Jan 2026

Your check engine light came on while driving, and your vehicle was running rough with a shaky idle beforehand. A diagnostic scan revealed a misfire in cylinder #2 (error code P0302). The dealer identified the problem but you chose not to have it repaired at that time. Fixing this will likely involve inspecting or replacing spark plugs, ignition coils, or fuel injectors to restore proper combustion in that cylinder.

Parts you may need:

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NHTSA #: 11713705
highENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Dec 2025

While driving at 45 MPH, your vehicle suddenly went into limp mode and stalled due to the radiator not functioning properly and the engine overheating. Your check engine and brake warning lights came on, and the vehicle was difficult to restart. Even after repairs at both an independent mechanic and a dealer, the stalling problem returned multiple times. The fix will likely involve diagnosing and replacing failed cooling system components and addressing any related electrical or brake system issues causing the warning lights.

NHTSA #: 11706827
highENGINE,FUEL/PROPULSION SYSTEM
Filed: Nov 2025

Your engine developed a knocking noise that took multiple diagnostic attempts to identify—the lifters and camshaft had failed at 82,000 miles. Before the repair, your car stalled once on the highway. Additionally, your fuel system keeps triggering an EVAP emissions code every few thousand miles even after inspection and service, though no leaks have been found. Fixing these issues will likely involve replacing the failed lifters and camshaft, addressing the water pump, and diagnosing the persistent EVAP sensor or canister issue.

NHTSA #: 11699507
mediumENGINE AND ENGINE COOLING
Filed: Dec 2025

Your check engine warning light came on while driving at 25 MPH. You took your vehicle to a mechanic and then to Firestone, where they confirmed there's no active recall for your vehicle's VIN, even though you suspected it might be related to NHTSA recall 23V411000 for engine and cooling issues. The problem occurred at 81,767 miles and hasn't been reported to the manufacturer. You'll likely need diagnostic scanning to identify what triggered the warning light, followed by repair of the underlying issue.

NHTSA #: 11707814
mediumENGINE
Filed: Sep 2025

Motor making a ticking noise, brought to dealership and was told the camshafts are destroyed and there is metal throughout the rest of the engine. 90881 miles on the car.

NHTSA #: 11685780
mediumENGINE
Filed: Aug 2025

EGR coolant compartment cracked leaked coolant

NHTSA #: 11681262
mediumENGINE AND ENGINE COOLING
Filed: Jul 2025

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the check engine warning light illuminated and remained illuminated. Additionally, there was white smoke coming from the exhaust pipe, and the vehicle failed to properly accelerate. The vehicle eventually failed start and was towed to the local mechanic who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 101,000.

NHTSA #: 11676551
mediumENGINE
Filed: Mar 2025

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at approximately 40 MPH, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA #: 11651722
mediumENGINE
Filed: Feb 2025

Oil filter canister cracked dumping oil on top of motor, fire risk and engine failure risk

NHTSA #: 11644316
mediumENGINE
Filed: Feb 2025

I purchased a used 2017 Jeep Grand Cherokee. I only drove the jeep for 2 days and the check engine light came on. On the way to the mechanic the jeep overheated. I was left on the side of a busy road and put in a dangerous situation. When I made it my mechanic shop, the mechanic explained the 3.6 engine has repeat issues with overheating! I now have a vehicle I cannot drive. Why has there not been a recall if this is an issue for many with this engine?

NHTSA #: 11642870
mediumENGINE
Filed: Jan 2025

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while approaching a light and attempting to depress the brake pedal, the vehicle shut off. The contact pumped the brake pedal while the vehicle was coming to a stop. The contact stated that the vehicle was unable to be shifted into park for a while; however, after several attempts, the contact shifted into park, restarted the vehicle, and continued driving. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the cylinder, ignition coils, spark plugs, and an oil change were performed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,893.

NHTSA #: 11638388
mediumENGINE
Filed: Dec 2024

The EVAP system leak P0456 the code I received.

NHTSA #: 11633143
mediumENGINE
Filed: Oct 2024

I was at a redlight at a complete stop. I began to turn right onto the bypass and got to 13MPH when my Jeep wouldn't catch the next gear. I rode in the emergency lane to make it to an autoparts store. My battery needed replacing so we tried that. I got back in Jeep and went to the red light and began to turn left and when my jeep got to 13MPH again it wouldnt shift to the next gear and I the car behind me had to slam on their brakes to keep from rear-ending me. I have found online a recall for 2016-2017 Jeep Cherokee where over 67,000 were recalled for transmission issues.It took me an hour and a half speaking to 4 different people at Jeep Customer Care whom all told me "well that doesnt apply to your vehicle." How does it NOT apply when my vehicle is doing the exact thing the recall was called for? I would greatly appreciate if someone would contact me about this issue. I enjoy my Jeep but I dont understand how this shouldn't be under the recall when this IS a life threatening situation.

NHTSA #: 11622943
mediumENGINE
Filed: Oct 2024

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 20 MPH, the check engine warning illuminated, and there was an abnormal sound coming from the driver’s side of the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed that cylinder #3 had misfired and a tune up was needed. The vehicle was repaired but the failure persisted. The vehicle was then taken to a different independent mechanic where it was diagnosed that the cam shaft and both head gaskets needed to be replaced. The vehicle was repaired but while in reverse(R), the vehicle stalled. The vehicle was restarted after three attempts. The vehicle was taken back to the independent mechanic where it was diagnosed that unstated software needed to be updated and reprogrammed. The vehicle was repaired but while stopped at an intersection the vehicle stalled. The vehicle was able to restart after waiting for a while. The vehicle was taken to the same independent mechanic again and was diagnosed and determined that the throttle body needed to be reprogrammed. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.

NHTSA #: 11621259
mediumENGINE
Filed: Jul 2024

VVL solenoid was faulty, and seems to be a common problem with 2017 Jeep Grand Cherokee. Replaced coils, spark plugs and VVL solenoids.

NHTSA #: 11598393
mediumENGINE
Filed: Jun 2024

The oil filter housing in the Jeep Grand Cherokee is known to have serious problems and safety concerns. The Pentastar oil filter housing used in these vehicles can crack and warp due to heat exposure and this can lead to serious oil leaks. Despite knowing about this issue, the company has never issued a recall, instead, they have discontinued the production of the Pentastar and redesigned the oil filter housing for newer vehicle models. This oil filter housing is prone to so many issues mainly because it is made from plastic, not a metal that can withstand high engine temperatures. My mechanic is replacing the plastic housing now with an Aluminum one that will withstand the heat and pressure needed to hold up. He told me that it has been a major issue for several years now and he has personally changed several of these out over the years. At one point he said it was such a big issue that he couldn't get parts to repair numerous vehicles that ended up sitting in his lot for a long time until parts become available. Everything I read online suggests that this is a major issue and one that people can't understand why Jeep has not been ordered to recall the wrongly designed housing. The safety issue on this one is potential breakdowns on highways where oil will make roadways slick and cpould also start an oil fire when oil starts to spray on the hot engine. Stranded cars will be parked on the sides of the road posing a risk to them and the other cars on the roads as well I didn't even know about the issue or that mine was failing until I had it in the shop to replace a leaking motor mount. It was during this work that they noticed the issue with the housing and told us that we need to replace it very soon. We decided to change it out and incur another 650.00 in repairs.

NHTSA #: 11597277
mediumENGINE
Filed: Jun 2024

A day after I bought my 2017 Jeep Grand Cherokee Limited my oil cooler spilt and oil went into my hole cooling system. Rock Top Chrysler said $5200.

NHTSA #: 11596255
mediumENGINE,FUEL/PROPULSION SYSTEM
Filed: Mar 2024

While driving on the freeway, in the fast lane, with children in the car the car lost all ability to accelerate, and lights came on. We had to coast to the side of the road and stop the car on the shoulder. We were almost hit while stuck there waiting for a tow truck. Nothing in the car worked, we were lucky to get one car window down as it was 103 degrees. We couldn't get out of the car bc we had two toddlers in car seats and no where safe to go. So we sat there praying and called family to come get us since we couldn't get kids into tow truck. Towed car to jeep and jeep wouldn't even look at it bc they were 3 weeks out diagnosis so we towed to closest mechanic and spent 2k to replace fuel pump. No warning lights messages or symptoms before. 6 months later the car started to shake when turned on and we took it to local mechanic who said I hope you have an extended warranty since jeep has known problems with cylinders and gaskets. We immediately took it to Jeep who said the head cylinders were blown and it was leaking. The car only has 60,000 miles so to have a terrifying situation on the freeway and then issues with the engine was equally scary when it is our family car.

NHTSA #: 11576396
mediumENGINE AND ENGINE COOLING
Filed: Sep 2023

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to coast to the side of the roadway; however, the vehicle failed to restart. After visual inspection, the contact observed fuel leaking underneath the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined a failure with the EGR pressure hose. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 83,000.

NHTSA #: 11542936
mediumENGINE
Filed: Aug 2023

vehicle will randomly shut off with out warning, error message occurs about gears cant be switched and shuts off

NHTSA #: 11540315
mediumENGINE AND ENGINE COOLING
Filed: Jun 2023

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while operating the vehicle, excessive white smoke was coming from the exhaust pipes and the vehicle would not properly accelerate and experienced hesitation and stalling. The vehicle was taken to the local mechanic who diagnosed that cylinder #3 was faulty and coolant was intruding into the engine. The engine eventually failed and could no longer be started. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 84,000.

NHTSA #: 11527426
mediumENGINE
Filed: Dec 2022

Early engine wear on 3.6L v6. Heavy rocker arm and lifter noise.

NHTSA #: 11498392
mediumENGINE AND ENGINE COOLING
Filed: Nov 2022

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while attempting to start the vehicle, the engine would not turn over. The contact stated that numerous attempts were made before the vehicle started. The contact stated that the check engine and Stop/Start lights were illuminated. The contact had driven the vehicle to an Auto Parts store where it was diagnosed and determined that the Exhaust Gas Recirculation (EGR) cooler needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.

NHTSA #: 11495292
mediumENGINE
Filed: Oct 2022

Purchased the car brand new back in 2017. In 2020, while driving normally, the car loss power and would not accelerate and started to have rough idles then auto stop/start came on followed by check engine. Brought it to the mechanic for diagnose and told me that there is a misfire on cylinder 2 and VVT sensor needs to be replaced. Brought it to the dealer and they fixed the issue. Two years after (present) at 100K miles, The car started to have the same issue. Yes it was high mileage but it was driven responsibly along with timely and proper maintenance from the dealer. The car started to have rough starts and white smoke on cold start. And on August 26, 2022 the car would not start. Got it towed to the dealer and told me that it has a bad starter. I was quoted for almost $2000. Once they got it to start after 3 weeks, they noticed the white smoke, the diagnosed it and told me that It has a blown head gasket. The car was driven responsibly and never overheated. They quoted me for $4600 just for the head gasket replacement. They still have my car and haven't decided what to do as it is very frustrating to think that in a short period of time, the car just gave up on us and will leave a huge hole in our pocket. It is our family car and now realized that Jeep (FCA/Stellantis) don't care about their customers because I have seen the same exact reports like mine. I don't get why it's not a recall yet. Please! Make this a recall because it's leaving families to have more financial hardship because of faulty engines that Jeep brand created.

NHTSA #: 11489156
mediumENGINE
Filed: Sep 2022

THE 2014 - 2017 Jeep grand cherokee as well as many other chrysler mad 3.6lL v engines are all either past their standard warranty period or are approaching it. The problem i have specifically is that my car has under 50 k miles and i have a receipt showing it was bought in november of 2017, there for still under Jeeps powertrain warranty, and the headgasket is failing. ive been to multiple accredited mechanics before taking the vehicle to jeep how performed all the necessary test to concludits the gasket needs to be replaced. i then took it to a dealership who said " On thes 3.6L engines it extremely common for this to happen." i was then quoted 3k for the repair and dropped my car off. after 2 weeks of them having my car and me calling daily for updates i was finally told the car needs a new motor. which would cost 11k. I denied and called chrysler claims department who told me its out of warranty and I would have to pay out of pocket for the repairs before they would look into "how much they might be able to reimburse me" after searching online I've noticed this is a huge problem for many people. it seems as though Chrysler made an engine that will last 50 k miles and then have catastrophic engine failures. you might timed obsolescence. any way i hope this issue is looked into because this company, Chrysler is putting thousands of middle class Americans out of a vehicle or potentially into debt. hope to hear back soon [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA #: 11486289
mediumENGINE
Filed: Sep 2022

As I slow down close to a stop the car loses all power. The car will coast along with no power. I have to verve to the side of the road. The car has no power to accelerate . If I shut off the engine the computer reboots and everything is fine. I have submitted this problem to Jeep and nhtsa previously. I bought this car new from the dealer in 2017 and have had this problem starting in year one. Jeep updated the software back then. It only occurs about 1-2 times a year, but causes a very dangerous issue when it occurs.

NHTSA #: 11484668
mediumENGINE
Filed: Aug 2022

The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while stopped at a stop light, she depressed the accelerator pedal to activate the Auto START/STOP feature; however, a message stating, "Stop Safely Vehicle Will Shut Off Soon” was displayed and the vehicle failed to restart. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 61,000.

NHTSA #: 11482013
mediumENGINE
Filed: Jun 2022

On April 11, 2022, after driving home from work I noticed oil dripping onto my driveway. I opened the hood of the vehicle and discovered that my cooling system was completely filled with oil and there wasn't any noticeable coolant left in the system. I then checked the oil level via dipstick, and found there to be an extremely low level of oil in the engine. Prior to pulling into the driveway, there were no warning lights, no check engine light, or low oil lights on the dashboard. Nothing to indicate a potentially serious issue. The vehicle was then towed to a Jeep dealership for repair. The dealer indicated, both on the paperwork and over the phone, that the Engine Oil Adapter Housing (Mopar Part 68308741-AF) was leaking internally, causing the oil to be redirected into the cooling system and displacing the coolant (see attached invoice from Jeep). Most of the cooling system had to be replaced due to oil contamination. This part failure could have been catastrophic had I been traveling down the road or the freeway, as a loss of oil in the engine and a cooling system not properly functioning, could have caused the engine to fail while at speed leading to a loss of power steering and braking, and possibly resulting in a crash. Additionally, as previously mentioned, no warning lights or indicators were visible at any time. From talking to the dealership and researching online, this part failure is common on all 3.2L and 3.6L Pentastar V6 engines. The dealership, at the time of my vehicles repair, had three other FCA/Stellantis vehicles in for the exact same issue. This component is made of plastic and is located directly on top of the engine block, and below the intake manifold. This area can get very hot and cause the plastic to become brittle and crack without warning. The original failed component was taken by the dealership, and I do not have it on hand. The vehicle has been serviced by the dealership, and it currently in working order. FCA is aware of the issue.

NHTSA #: 11467385
mediumENGINE
Filed: Aug 2021

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving at approximately 35 mph, the vehicle was idling while the check engine warning light and the auto stop warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the second cylinder head needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 62,937.

NHTSA #: 11428559
mediumENGINE
Filed: Jan 2021

LLEAKING WATER PUMP GASKET

NHTSA #: 11389038
mediumENGINE
Filed: Jan 2021

VEHICLE HAVING ISSUES STARTING UP. ON MULTIPLE OCCASION THE VEHICLE WILL NOT TURN OVER. IT IS A PUSH BUTTON START. I PURCHASED THIS CAR BRAND NEW WITH ONLY 52 MILES ON IT AND LESS THAN 4 YEARS LATER ITS HAVING ISSUES COMING ONE. I HAVE FOUND SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. WHEN THIS HAPPENED IN ALL CASES THE VEHICLE HAD BEEN PARKED. ONCE OVER NIGHT, ONCE ONLY FOR A COUPLE HOURS.

NHTSA #: 11387350
mediumENGINE
Filed: Feb 2020

THERE WAS A POOL OF OIL COLLECTING IN A CHANNEL LOCATED ON THE ENGINE BLOCK. MY FIRST THOUGHT WAS THIS COULD BE A FIRE HAZARD UNDER THE RIGHT CONDITIONS. I HAVE LESS THAN 12,000 MILES ON THE 2017 VEHICLE. FIRST, I SAW THE OIL LEAK IN MY DRIVEWAY, CHECKED MY OIL AND WAS A QUART LOW. I TOOK IT INTO THE DEALER WHO IDENTIFIED THE LEAK COMING FROM THE OIL FILTER HOUSING UNIT. I WANT TO DOCUMENT THIS WITH NHSTA . THERE ARE A GROWING NUMBER OF OTHER OWNERS OF THIS VEHICLE WHO BELIEVE THERE SHOULD BE A RECALL ON THIS PART, OUT OF SAFETY CONCERNS.

NHTSA #: 11311605
mediumENGINE
Filed: Jan 2020

WHEN GETTING MY OIL CHANGED THE MECHANIC TOLD ME THAT I HAD AN ANTIFREEZE LEAK. HE COULD SMELL IT AND SAW FLUID AROUND THE RADIATOR. ALSO THAT I MAY NEED A NEW RADIATOR AND SHOULD HAVE THE DEALERSHIP CHECK IT OUT. I BROUGHT MY 2 YEAR OLD 2017 JEEP GRAND CHEROKEE TO THE DEALERSHIP AND WAS TOLD I DID INDEED NEED A NEW RADIATOR. THE CAR WAS BOUGHT NEW BY ME AND HAS 45000 MILES ON IT. I ASKED THE MECHANIC IF THIS WAS COMMON? WAS THERE ANY INDICATION OF GETTING HIT BY A ROCK ETC? I WAS TOLD THAT IT WAS A MANUFACTURERS' DEFECT. THAT THE RADIATOR WAS LEAKING AT THE SEAMS AND NEEDED TO BE REPLACED. I BROUGHT IT TO A SECOND MECHANIC AT A LOCAL AUTO BODY SHOP AND HE CONFIRMED THAT IT WAS A MANUFACTURER'S DEFECT AND THE RADIATOR NEEDED REPLACING. I THINK THIS IS MORE COMMON THAN IT SHOULD BE FOR A NEW VEHICLE WITH LOW MILEAGE. BOTH MECHANICS AT THE DEALERSHIP AND THE AUTOBODY SHOP SAID THEY HAD REPLACED SEVERAL OF THESE RECENTLY. IN FACT IT HAS BEEN ENOUGH OF A PROBLEM THAT THEY ARE KEEPING EXTRA RADIATORS IN STOCK. I BELIEVE JEEP SHOULD RECALL THESE RADIATORS AND PAY FOR THE COST OF REPLACING MINE.

NHTSA #: 11300751
mediumENGINE
Filed: Jan 2020

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE RANDOMLY JERKED AND STALLED SEVERAL TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE RAM OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411, (361) 992-8000), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.

NHTSA #: 11296961
mediumENGINE
Filed: Dec 2019

I AM A MILITARY SERVICE MEMBER SERVING IN EUROPE. I BROUGHT MY 2017 JEEP GRAND CHEROKEE WITH ME TO EUROPE IN 2018. THE VEHICLE HAS BEEN METICULOUSLY MAINTAINED ACCORDING TO MANUFACTURE SPECIFICATIONS. EARLIER THIS YEAR (2019) WITH APPROXIMATELY 98K MILES ON THE ODOMETER AND WHILE CRUISING ON A GERMAN HIGHWAY AT APPROXIMATELY 85MPH, THE CHECK ENGINE LIGHT CAME ON AND THE CAR SUDDENLY AND RAPIDLY LOST POWER. I COORDINATED FOR TOWING OF THE VEHICLE TO THE NEAREST JEEP/CHRYSLER/DODGE REPAIR SHOP. THE VEHICLE HAS NOW BEEN IN THE REPAIR SHOP FOR ALMOST FOUR MONTHS AND THE LOGISTICAL AND TECHNICAL NETWORK AVAILABLE IN THIS MEDIUM SIZED GERMAN CITY HAS PROVEN UNABLE, AT LEAST UP UNTIL THIS POINT, TO SUCCESSFULLY REPAIR THE VEHICLE. THE DIAGNOSIS WAS COMPLETE VALVE TRAIN FAILURE. I'M SHARING THE DETAILS OF THE EVENT AND THE LOCATION FOR THREE PURPOSES. 1. THE SUDDEN LOSS OF POWER COULD PROVE DANGEROUS NO MATTER WHERE IT OCCURS 2. SERVICE MEMBERS SERVING OVERSEAS SHOULD BE AWARE THAT THE FIAT CHRYSLER NETWORK IN EUROPE IS NOT ADEQUATELY PREPARED TO ADDRESS OTHER THAN ROUTINE MAINTENANCE FOR U.S, SPECIFICATION VEHICLES AND YOU COULD EASILY FIND YOURSELF IN A VERY UNCOMFORTABLE SITUATION IF YOU BRING YOUR U.S. SPECIFICATION JEEP WITH YOU OVERSEAS. 3. EVEN THOUGH THE VEHICLE WAS PAST IT'S WARRANTY BASED ON MILEAGE; COMPLETE VALVE TRAIN FAILURE OF A METICULOUSLY MAINTAINED 2017 JEEP WITH LESS THAN 100K MILES IS MORE LIKELY THAN NOT A MANUFACTURING AND OR ENGINEERING DEFECT VERSUS ANYTHING THAT COULD BE CONSIDERED NORMAL WEAR AND TEAR.

NHTSA #: 11288313
mediumENGINE
Filed: Jun 2019

D AND R ON TRANSMISSION BLINKS THEN STALLS. WHILE ON REVERSE, DOES NOT REVERSE. WHILE ON D, STALLS, HAVE TO PUT IT BACK TO PARK AND RE-START ENGINE. TOOK TO DEALER, THEY CAN NOT FIND ANYTHING, FOR ME TO WAIT TILL MAL SIGNAL COMES ON IN ORDER FOR THEM TO FIND CODE. DANGEROUS, AS I ALREADY WAS STUCK TWICE IN TRAFFIC. ONLY HAS 24000 MILES.

NHTSA #: 11220709
mediumENGINE
Filed: May 2019

MY CAR CONTINUES TO STALL AND SHUT DOWN WHILE IN MOTION. EXTREMELY DANGEROUS AND TERRIFYING WHEN YOU'RE ON A BUSY ROAD AND TRAVELING AT 30-35MPH AND YOU LOSE ALL POWER AND YOUR CAR STALLS OUT. I HAVE GOOGLED THIS ISSUE AND THERE ARE TONS OF COMPLAINTS ABOUT THIS HAPPENING TO MANY OTHER PEOPLE. SOME WHILE ON HIGHWAYS. SOME WHILE AT STOP SIGNS. WE CONTACTED OUR DEALERSHIP YESTERDAY AND WERE TOLD THEY CAN'T SEE IT FOR 2.5 WEEKS, IN THE MEANTIME JUST DRIVE IT. I DON'T THINK SO. IT IS A DEATHTRAP. I HAVE A 17 YEAR OLD DAUGHTER THAT I DO NOT FEEL SAFE PUTTING BEHIND THE WHEEL OF THIS CAR, NOR MYSELF. MY HUSBAND AND I DECIDED WE WOULD JUST DRIVE IT TO THE DEALERSHIP ANYWAY AND WE STALLED OUT 7 TIMES IN LESS THAN A 1/4 OF A MILE. IT WAS TOO DANGEROUS AT THAT POINT TO DRIVE THE DISTANCE TO THE DEALERSHIP SO WE TURNED AROUND AND GOT IT BACK HOME. FROM WHAT IT LOOKS LIKE BASED ON OTHER COMPLAINTS, PEOPLE ARE BEING TOLD THEY NEEDED OIL. WE KNOW FOR A FACT OURS DOES NOT. IT'S COMING UP ON AN OIL CHANGE DUE DATE BUT MY HUSBAND CHECKED THE OIL STATUS AND WE ARE NOT LOW, SO THAT IS NOT THE ISSUE. WE TOLD THE DEALERSHIP IT IS UNSAFE TO DRIVE AND WE NEED A LOANER. HE EXPLAINED TO US THEY DON'T GIVE OUT LOANERS UNTIL THEY CAN RUN THE DIAGNOSTICS, IN 2 WEEKS! I AM TERRIFIED TO DRIVE THIS CAR. I STALLED OUT 4 TIMES THE DAY BEFORE IN TRAFFIC, IN MOTION AND AT AN INTERSECTION, WITH MY CHILDREN IN THE CAR! I HAVE BEEN STOPPED AT A RED LIGHT. I WAS CROSSING A BRIDGE. I WAS IN MIDDLE OF MAKING A BEND. ALL OF THESE INSTANCES, MY CAR JUST SHUT DOWN. THE STEERING LOCKS AND I LOSE TOTAL POWER. AFTER SEVERAL ATTEMPTS OF TRYING TO TURN THE CAR BACK ON, IT WILL EVENTUALLY GO, FOR NOW.

NHTSA #: 11208878
mediumENGINE
Filed: Mar 2019

THE START/STOP SYSTEM ON THESE VEHICLES IS AN ACCIDENT WAITING TO HAPPEN. IF I FORGET TO SHUT IT OFF AND PULL OUT INTO TRAFFIC AFTER A STOP, THE ENGINE DELAYS ACCELERATING CAUSING ME TO NOT GET UP TO SPEED QUICK ENOUGH TO MERGE PROPERLY INTO THE LANE. THE START/STOP FUNCTION IS GOOD FOR CITY DRIVING AND SHOULD BE AN OPTION THAT IS DEFAULTED OFF AND SELECTED TO ON WHEN THE DRIVER SO DESIRES. THIS CONSTANT TURNING THE SYSTEM OFF EVERY TIME THE VEHICLE IS STARTED IS A SAFETY HAZARD IN MY OPINION.

NHTSA #: 11184537
mediumENGINE
Filed: Feb 2019

JEEP IS A 2017 WITH 64,000 BARELY OUT OF WARRANTY. JEEP KEPT STALLING OUT AT STOPS WHILE DRIVING AND EXTREMELY ROUGH IDLE. TOOK IT TO DEALERSHIP, CONTACTED CHRYSLER CUSTOMER SERVICE ABOUT THE KNOWN ISSUE AND NOTHING THEY CAN DO. EXTREMELY DANGEROUS AND DO NOT FEEL SAFE DRIVING THIS PRODUCT.

NHTSA #: 11183116
mediumENGINE
Filed: Jan 2019

VISITED OFFICIAL JEEP DEALERSHIP FOR AN OIL-CHANGE ON JAN 19, 2019. DEALERSHIP DID NOT RECOGNIZE A RECALL ON THIS VERY VEHICLE WAS INCOMPLETE AND DID NOT INFORM ME NOR FIX THE ISSUE.

NHTSA #: 11171883
mediumENGINE,FUEL/PROPULSION SYSTEM
Filed: May 2018

TWICE WHILE IN MOTION, AFTER MAKING A TURN AND SLOWING FROM 35 TO ABOUT 14 MPH, THE ENGINE STALLED. ONCE IN DEC 2017, NEXT IN MAY 2018, I HAD TO COME TO A COMPLETE STOP IN BOTH CASES IN ORDER TO START THE ENGINE. FORTUNATELY NO ONE WAS BEHIND ME.

NHTSA #: 11098758
mediumENGINE
Filed: Apr 2018

I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND PLAYING WITH THE QUATRA SUSPENSION BUTTONS TO THE RIGHT OF THE SHIFT. I KEPT PLAYING, PUSHING TO SEE WHAT LIGHTS GO ON. AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED

NHTSA #: 11089275
mediumENGINE
Filed: Apr 2018

I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED

NHTSA #: 11089182
mediumENGINE
Filed: Sep 2017

TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A POOL OF GREEN LIQUID UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO ROUTE 1 CHRYSLER DODGE JEEP DEALER (2700 BRUNSWICK PIKE, LAWRENCE TOWNSHIP, NJ 08648, PHONE NUMBER: (609) 882-1000) WHERE IT WAS DIAGNOSED THAT THE OIL LEAK WAS CAUSED BY DEBRIS IN THE ENGINE BLOCK. THE DEALER STOPPED THE LEAK AND CONTACTED THE MANUFACTURER WHO STATED THAT THE ENGINE NEEDED TO REPLACED. THE MANUFACTURER DECLINED THE REPLACEMENT OF THE NEW ENGINE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,867.

NHTSA #: 11024603

Other 2017 Jeep Grand Cherokee Issues