2013 Jeep Compass Body & Structure Problems

During routine service, your mechanic discovered rust on your Jeep's subframe (the metal framework that supports your vehicle). While Jeep has an extended warranty for this issue on some vehicles, your specific VIN isn't covered, and customer service won't help despite it being a known premature rusting problem. If left unrepaired, the rust will continue to spread and weaken your vehicle's structural integrity and handling. Fixing this typically requires replacing the subframe, which costs over $1,300.

WHILE DRIVING, BANGING NOISE FROM REAR AND FRONT SUSPENSION WAS HEARD. SQUEALING NOISE (METAL ON METAL) ALSO HEARD FROM BRAKES. MECHANIC INSPECTED UNDERCARRIAGE AND SAW UNDERCARRIAGE WAS THOROUGHLY RUSTED WHICH DAMAGED FRONT AND REAR SUSPENSION AND BRAKES. WAS INFORMED OF DANGER IN DRIVING AND ADVISED TO GET TO DEALER IMMEDIATELY. BRAKES DAMAGED INSIDE TO THE OUTSIDE DUE TO RUST. ALL BRAKE SYSTEM PARTS WERE REPLACED. MECHANIC ALSO HAD TO GRIND AWAY RUST TO PREVENT FURTHER DAMAGE. MECHANIC CLAIMED THIS WAS THE WORST AMOUNT OF RUST HE HAD SEEN IN 20 YEAR CAREER. REPAIRS TOTALED $784.44. MAY ALSO HAVE AFFECTED RADIATOR AS WELL. HEAT NOW NOT WORKING AND PRESTONE TURNS RED FROM RUST.

HELLO, 3/4/2015 MY BROTHER BOUGHT A 2013 JEEP COMPASS ON HIS BIRTHDAY OF THE SAME YEAR. OVER THE LAST FEW (4-6) MONTHS, WE HAVE CUT OUR FINGERS, REPEATEDLY ON THE CHROME COVERING THE DOORS HANDLES. WE ARE NOT TALKING PAPER CUTS NOR ARE WE DESCRIBING EMERGENCY ROOM VISITS, WE ARE DESCRIBING A VERY DEEP AND OPEN SLICE, MOSTLY TO THE NERVES OF OUR FINGER TIPS, CAUSING ME TO MISS WORK. FURTHERMORE, I HAVE A COMPROMISED IMMUNE SYSTEM (HIV) & MY BODIES ABILITY TO REPAIR AND HEAL IS MUCH LONGER THAN OTHERS. MY MOST RECENT INJURY HAS CAUSE DANGEROUS COMPLICATIONS WITH A HIGH FEVER, LEADING TO A VERY STRESSFUL MENTAL AND PHYSICAL WELL BEING. I THOUGHT I WOULD MENTION THIS TO EVERYONE, ONLY BECAUSE I WAS INDEED, IN NEED OF A COMPASSIONATE CSR, INSTEAD I WAS BRUSHED OFF WITH A CASE NUMBER AND A SUGGESTION TO REPAIR THE HANDLES AND ANY OUT OF POCKET EXPENSE, WOULD BE REIMBURSED. I'VE MADE ATTEMPT AFTER ATTEMPT AND NO ONE WITH CHRYSLER HAS EVER KEPT THEIR WORD TO CALL ME BACK............ WELL, IT DID NOT TAKE VERY LONG ( THE VERY NEXT DAY), THAT I SLICED ANOTHER FINGER CAUSING ANOTHER TRAUMATIC ATTACK ON MY NERVOUS SYSTEM, MOSTLY BECAUSE PRESCRIBED BLOOD THINNERS AND BLEEDING WOUNDS ARE VERY FRIGHTENING AND NOT EASY TO CONTROL. I'M AFRAID TO SAY, I FEEL, I'VE BEEN TAKEN ADVANTAGE........... IN MY CASE, HOWEVER, THIS WAS NOT MY GREATEST DISAPPOINTMENT, BUT TRYING TO COMMUNICATE WITH CUSTOMER SERVICE HAS BEEN. I HOPE THAT MY INFLUENCE CAN PREPARE OTHER CONSUMERS WITH THEIR COMPLAINTS TO BE PATIENT AND STEADFAST IN DOCUMENTING ALL DISCUSSIONS WITH NAMES, DATES AND TIMES. MORE IMPORTANTLY RESEARCH VERY CAREFULLY YOUR NEXT AUTOMOBILE PURCHASE. GREAT MPG ARE NOT THE ONLY NECESSITATES OF BUYING A VEHICLE. BE ABSOLUTELY, SURE THAT YOU CAN TRUST IN THE MANUFACTURER AND THEIR REPUTATION. GOOD DAY ALL, [XXX] FOREST FALLS, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I RENTED A 2013 JEEP COMPASS FROM ENTERPRISE IN HOUSTON. WHILE EXITING THE VEHICLE, THE SHOE ON MY LEFT FOOT SNAGGED ON AN OBSTRUCTION ON THE LEFT SIDE OF THE FLOORBOARD. WHILE FREEING MY FOOT, I INADVERTENTLY UNLATCHED THE HOOD. I FAILED TO NOTICE THE HOOD WAS UNLATCHED UNTIL I WAS ON THE INTERSTATE AND TRAVELING 70 MPH AND NOTICED THE HOOD WAS LOOSE. THE SAFETY LATCH KEEP THE HOOD CLOSED UNTIL I WAS ABLE TO SLOW DOWN AND EXIT THE FREEWAY. MY INSPECTION OF THE HOOD LATCH RELEASE LEVER SHOWS THAT IT STANDS PROUD OF THE PLASTIC SIDE PANEL BY APPROXIMATELY 3/8". IT IS EASILY SNAGGED BY A SHOE WHILE EXITING THE VEHICLE. THE RELEASE OPERATES BY PULLING IT HORIZONTALLY TO THE REAR OF THE VEHICLE AND UNLESS YOU HEAR THE HOOD UNLATCH, THERE IS NO WARNING UNTIL YOU ARE DRIVING FAST ENOUGH TO NOTICE THE HOOD BOUNCING. A FAILURE OF THE SAFETY LATCH COULD RESULT IN THE HOOD FLYING OPEN AGAINST THE WINDSHIELD AND POSSIBLY CAUSING A WRECK. *TR