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2020 Honda Pilot Electrical Problems

188 owner-reported electrical complaints from NHTSA data

188
Complaints
1
Recalls
2
Crashes
1
Fires
Jan 2022Dec 2019
Date Range

Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.

Electrical Recalls (1)

RECALLCampaign #20V440000

ELECTRICAL SYSTEM:SOFTWARE

Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Fix: Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.

Owner Complaints (188)

criticalELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Oct 2025

The auto shut off has been not working properly and the vehicle wont restart after it shuts off. My wife was at a traffic light, and the vehicle shut off. When the light turned green, it did not restart.

NHTSA #: 11695873
criticalELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE
Filed: Aug 2023

I was stopped at a stop light with my auto-idle system engaged. When the light turned to green the auto-idle would not disengage leaving me stalled in traffic. When I pressed on the gas I got an error message about the 'anti-collision system' being offline.

NHTSA #: 11540240
criticalELECTRICAL SYSTEM
Filed: Aug 2023

Last week, my wife was picking up our 2 year old son from daycare in our 2020 Honda Pilot. She secured him in his car seat and placed her purse with the Honda key fob on the back seat and closed the door. The car somehow locked itself between the time she closed the door and attempted opening the front door, leaving my son locked in the back seat.

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NHTSA #: 11539877
criticalELECTRICAL SYSTEM,ENGINE
Filed: Aug 2023

July 21,2023 Pulled of highway and car went idle at a light car turned off completely and didnt turn on car turned on after 2 minutes. August 13, same situation happened car didnt turn on for 3 minutes. In May car was serviced forr idle recall and I never had this issue until now.

NHTSA #: 11539509
criticalELECTRICAL SYSTEM
Filed: Aug 2023

There is an intermittent problem with loud crackling noises coming from the speakers. The information center is turned off, but the crackling continues. It is either an electrical malfunction or a short of some sort.

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NHTSA #: 11538244
criticalELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES
CrashFiled: Jul 2023

My husband was getting off the highway when a car ahead of him braked suddenly. He attempted to hit the brakes, but the car did not stop. The automatic stop crash feature did not turn on.

NHTSA #: 11530802
criticalELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
CrashFiled: Dec 2022

In two, separate, instances the vehicle exhibited sudden acceleration with the brake pedal depressed. The first instance was, as the 2020 Honda Pilot was pulling into a driveway and was approximately 10 feet behind another vehicle parked in the driveway.

NHTSA #: 11496774
criticalELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
Filed: Dec 2022

Auto start/stop feature failed to restart vehicle and shifted to Neutral when foot was taken off the brake. Collision Mitigation Warning lights came on after vehicle power was shut off and turned back on to restart the motor.

NHTSA #: 11496588
criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Dec 2022

There is a popping and crackling sound that comes from the speakers whether it is on or off. When this occurs the infotainment system, rear entertainment system, and blue tooth stops working. This happens every single time the vehicle is used.

NHTSA #: 11495780
criticalELECTRICAL SYSTEM
Filed: Sep 2022

When stopped at a red light, the car went into idle stop mode. When I released the brake, the car did not restart. The electrical flashed.

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NHTSA #: 11485814
criticalELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Sep 2022

I have owned the 2020 Honda Pilot Touring since Jan.2021. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads.

NHTSA #: 11483823
criticalELECTRICAL SYSTEM,EXTERIOR LIGHTING
Filed: Jan 2022

I was driving and a LOUD cracking popping noise started coming from the dash. The stereo went dead and the instrument panel went dead. I was startled at the noise and almost lost control of the car.

NHTSA #: 11449245
criticalELECTRICAL SYSTEM
Filed: Jan 2022

Head unit has supposedly been "fixed" already, still losing all electronics, black out screen, loud and startling popping noises. Been asking Honda to fix for months, assigned a case, they just do not seem to care and now vehicle is undrivable due to loud, startling sound that may cause an accident, as well as not knowing if any of the safety electronics are working or not.

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NHTSA #: 11445959
criticalELECTRICAL SYSTEM
Filed: Nov 2021

To whom it may concern, VEHICLE: 2020 Honda Pilot Touring Purchase Date: 9/9/2020 After purchasing a 2020 Honda Pilot Touring brand NEW, the vehicle began to make a crackle sound via speakers. Then we began to notice the entire infotainment center would cut out displaying a "Network Communication Lost" and "MOST Net Off" message.

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NHTSA #: 11440215
criticalELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
Filed: Apr 2021

My 2020 pilot has several issues. The dashboard and infotainment system blackout. In sept 2020, honda replaced the most module and said this would fix the problem.

NHTSA #: 11408535
criticalELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
Filed: Mar 2021

This vehicle has been nothing but problems since day 1. It began with the sunroof leaking and causing puddles in the front and rear passenger floors. That issue required 4 trips to the dealer.

NHTSA #: 11405195
criticalELECTRICAL SYSTEM,ENGINE
Filed: Jan 2021

I've taken my vehicle in 4 times now for electrical issues and the sensors randomly going off. Today while driving, I got a notification of an engine system problem as well as an emissions failure and AWD failure. I purchased my vehicle brand new from the dealership and this will now be the 5th time going in for electrical issues and now whatever this engine failure is.

NHTSA #: 11388590
criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Oct 2020

2020 honda pilot touring has complete black out of all electronics and the dash board since purchase regardless if the vehicle is moving or stationary. Popping and cracking constantly throughout and behind dash/windshield regardless if the car is stationary or moving. There is no way to measure engine speed, fuel, oil pressure, or what gear you are in.

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NHTSA #: 11362203
criticalELECTRICAL SYSTEM
Filed: Aug 2020

Crackling and popping around the dash area occurs while vehicle is stationary or in motion. The infotainment system will blip or completely go out. While driving the whole display panel has blacked out.

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NHTSA #: 11351221
criticalELECTRICAL SYSTEM
Filed: Aug 2020

Bought a 2020 honda pilot ex-l in albuquerque from garcia honda in mid july 2020. First weekend after purchase, I took a 2 hr trip (one way) with my wife and kids (5yo and 10mo). On my way back, I started hearing crackling noise coming from the speakers, all while listening to radio and 'google maps' directions.

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NHTSA #: 11344206
criticalELECTRICAL SYSTEM
Filed: Aug 2020

Regardless of whether the car is in drive or park, the electronic system makes an awful cracking/popping sound. This also happens when the doors lock, etc. Last week, the sound got so intense that and all of the sudden the speedometer and radio system went completely blank and would not come back on.

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NHTSA #: 11342911
criticalELECTRICAL SYSTEM
Filed: Jul 2020

All problems started about a month or so after owning the car and have gotten worse over time.

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NHTSA #: 11342380
criticalELECTRICAL SYSTEM,ENGINE
FireFiled: Jul 2020

Bought new 2020 black edition honda pilot on may 2,2020 with 11 miles on it. It caught on fire on 6/15/20 after driving only 3 miles I noticed a bad burnt smell as I was entering a parking garage, not thinking it was my car because it was new and there were no display lights indicating anything. I then noticed smoke coming from my hood about 30 seconds later.

NHTSA #: 11340204
criticalELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jul 2020

I have been going back and forth with the dealership about the car makeing poping sounds a.d the entire dashboard going out and I can't see anything on there. Screen is out I can not see my speed and it hits the brakes when ever im driving and I almost crashed with my kids in the car with me. I am worried for the safty of my kids.

NHTSA #: 11340056
criticalELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jul 2020

Poppling noise from speakers. Electrical malfunctions in digital displays. Replaced wiring harness.

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NHTSA #: 11340119
criticalELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jul 2020

I bought a 2020 new honda pilot elite on october 2, 2019 with 245 miles on it. I brought my pilot elite into the dealership on december 26, 2019 after discovering a popping noise which sounded like a firecracker going off that seemed to be between the windshield and dash while driving.mileage was at 3,956 at this time. On january 17, 2020, I brought my honda pilot into the dealership again.

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NHTSA #: 11339277
criticalELECTRICAL SYSTEM
Filed: Feb 2020

With only about 1200 miles on my new 2020 honda pilot, I started to hear loud popping and crackling sounds coming from my speakers. On the first trip to the dealership they said they replaced the amp on the infotainment system.

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NHTSA #: 11311955
criticalELECTRICAL SYSTEM
Filed: Feb 2020

Purchased 2020 honda pilot 12/29/2019 off the dealer display floor. Pilot has less than 1000 miles. While in motion on the city streets and highway, a cracking sound will occur from the dash board and the speedometer and the audio information screen will black out unable to gage anything.

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NHTSA #: 11309592
criticalELECTRICAL SYSTEM
Filed: Feb 2020

On two separate occasions my infoentertainment center froze, completely shut off my dash. It would say network connection failure. I lost all dash operations.

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NHTSA #: 11308680
criticalELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Feb 2020

I been having a lot of problems with the 2020 honda pilot black edition the brake alert on the dash comes on out of no where without anyone or anything around me. The infotainment, dash and speakers with shotting off n making popping noises. This SUV I use it with my family and that can cause a really nasty accident bc all that happens all of sudden and is really scary.

NHTSA #: 11308272
criticalELECTRICAL SYSTEM
Filed: Nov 2019

We've had 3 hondas and have been very loyal honda fans for, claiming to never buy another brand. We bought our pilot brand new and loved it. We're at 3700 miles and having major electrical issues.

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NHTSA #: 11282937
highELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
Filed: Oct 2025

I am reporting a safety defect in my 2020 Honda Pilot EX-L ~86,300 miles. The rearview camera and electrical/infotainment system intermittently fail, showing static, disconnecting Bluetooth, and sometimes leaving the camera blank. This creates a serious safety risk when reversing, driving in tight spaces, or transporting my children.

NHTSA #: 11690838
highELECTRICAL SYSTEM,ENGINE
Filed: Sep 2025

While stopped at red light the auto off feature engaged and the car stalled out when restarting. This has happened multiple times since buying the vehicle

NHTSA #: 11685006
highELECTRICAL SYSTEM
Filed: Jul 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? When calling the dealer they believe it is the “Smart Control unit.” How was your safety or the safety of others put at risk?

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NHTSA #: 11674186
highELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
Filed: Feb 2025

2020 Honda Pilot Touring was purchased in CT at Honda of Stamford, May of 2023. I started having issues in July pertaining to extreme dust coming into the cabin causing my children and myself asthma conditions to worsen. I took the car to the dealer and they blew out something connected with the system.

NHTSA #: 11645269
highELECTRICAL SYSTEM
Filed: Feb 2025

The contact owns a 2020 Honda Pilot. The contact stated that upon arriving at the destination and attempting to reverse into a parking space, the transmission failed to shift into reverse even though the gear shifter was in reverse. The vehicle failed to shift back into drive, prompting the contact to turn off and restart the vehicle.

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NHTSA #: 11644649
highELECTRICAL SYSTEM,ENGINE
Filed: Jan 2025

The engine stalled when I did not disable idle-stop. When I slowed down and stopped my Pilot 2020 due to traffic or traffic lights, the idle-stop activated. The engine was then stalled occasionally and the system requested me to step the brake and push start button to restart my Pilot.

NHTSA #: 11639426
highELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2024

While stopped at a red traffic light after taking a freeway exit with one foot on the brake, my 2020 Honda Pilot engaged in auto stop (auto idle stop). When the traffic light turned green, I took my foot off of the brake, the vehicle attempted to start but stalled with the electrical components still on (dashboard indicators and ventilation still on).

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NHTSA #: 11591284
highELECTRICAL SYSTEM,ENGINE
Filed: Nov 2023

On four (4) separate incidents, my car has either abruptly stopped running (waiting at a stoplight) or not been able to start. When I push the Engine Start/ Stop button to restart the car, it does not start and several random warning and dashboard lights flash on and off like crazy. These incidents occurred twice before the recall was fixed and twice AFTER the recall was (supposedly) fixed.

NHTSA #: 11556044
highELECTRICAL SYSTEM
Filed: Sep 2023

Numerous times while stopped at a red light/stop sign/traffic, the auto idle stop feature will kick in, but then the car will not immediately restart. Most times if the car is then turned all the way off and put in park it will restart. Now two different times, it would not start back up at all causing to car to be stuck in the middle of the road and requiring it to be towed.

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NHTSA #: 11544592
highELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
Filed: Jul 2023

Car completely shut down while in drive. Towed to dealership where I was told there was a software update that needed to be done. Car working fine now.

NHTSA #: 11530725
highELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Jul 2023

The Auto Idle Stop system was engaged at a red light after exiting an expressway. When the light turned green, and I removed my foot from the brake, the transmission moved to neutral, and the engine would not start up again. I was unsuccessful in getting the car to start again by either pushing the start/stop button or adjusting the transmission to park.

NHTSA #: 11530298
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Nov 2022

The Honda Auto Start Stop system has been taxing my battery through daily use and creates unsafe situations. On more than one occasion, similar to the following, I have experienced the Honda Pilot stop the engine via the A.S.S.

NHTSA #: 11494573
highELECTRICAL SYSTEM
Filed: Nov 2022

Frightening experiences with Auto Engine Idle Stop feature. My local mechanic, as well as the dealership where I purchased my brand new 2020 Honda Pilot Elite AWD were unable to address the issue. Have been experiencing electrical failures associated with my AEIS for about a year that have gotten progressively worse.

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NHTSA #: 11491783
highELECTRICAL SYSTEM
Filed: Oct 2022

The Auto Engine Idle function has been problematic for a while now, causing the engine to stall. It seems to have gotten progressively worse and now happens whenever I forget to disengage the Auto Engine Idle. One time in the spring of 2021, my husband had pulled into the intersection and was waiting for the chance to turn, only to find the engine stall and not respond to anything.

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NHTSA #: 11490235
highELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Oct 2022

engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. I was at an intersection at 10:30pm and it was extremely dangerous as my car would not start and was completely black. I could not even turn on hazards or put the car in nuetral to move out of the way.

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NHTSA #: 11488638
highELECTRICAL SYSTEM,ENGINE
Filed: Aug 2022

Vehicle has died when at a stop light, would not automatically restart. Days later the vehicle’s electrical system would not allow the car to start, many code warnings on display. Have had it towed.

NHTSA #: 11477040
highELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Jul 2022

My Pilot has approximately 25,000 miles. I was stopped at a red light, my vehicle has the ignition shut off feature, which engaged while I was stopped. When the light changed and I went to accelerate, instead of the engine restarting, the entire car stalled and would not restart.

NHTSA #: 11471955
highELECTRICAL SYSTEM,ENGINE
Filed: Jun 2022

Incident happened 3 times in 1 week (June 8th, 11th, & 15). When stopped at a light or in traffic the car shuts down. The engine does not restart when it's supposed to, leaving us with a dead vehicle.

NHTSA #: 11469364
highELECTRICAL SYSTEM
Filed: Jun 2022

The contact owns a 2020 Honda Pilot. The contact stated that the vehicle was experiencing hard starts. Additionally, the contact stated that the Auto START/STOP function failed to engage automatically while attempting to drive from a complete stop.

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NHTSA #: 11468211
highELECTRICAL SYSTEM,ENGINE
Filed: Jun 2022

Auto Engine Idle engaged and the vehicle died and would not restart. The vehicle has died a couple of times in the past in similar circumstances but always restarted until the most recent incident. This left us stranded in the middle of the road at an intersection with no way to put the vehicle in neutral and push it to the side of the road which is another unrelated safety complaint.

NHTSA #: 11468027
highELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE
Filed: Nov 2021

My 2020 Honda Pilot has stalled 4 times in the past two weeks after the auto engine idle occurs at a red light. The engine will shut off automatically, but when I lift my foot from the brake, the car engine does not turn back on, and the car shifts into park, and acts as if stalled.

NHTSA #: 11439305
highELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Apr 2021

Tl* the contact owns a 2020 honda pilot. The contact stated that while driving at various speeds, the vehicle intermittently stalled as the brake warning light would illuminate on the instrument panel. Each time, the contact would coast to the side of the road and resume normal driving soon after failure.

NHTSA #: 11413076
highELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Filed: Mar 2021

I'm writing to inform you of a severe safety issue that occurred with our 2020 honda pilot touring edition. My family and I were driving on the highway at about 70 MPH when all of a sudden the car wouldn't accelerate and in fact lost power. The engine light was flashing and we were fortunate to have an exit ramp close and we coasted off on the exit ramp limited to 5 MPH.

NHTSA #: 11402976
highELECTRICAL SYSTEM,SERVICE BRAKES
Filed: Nov 2020

2020 honda pilot touring 1,156 miles - 3 months old. Vehicle began to stall when pulling into garage and applying breaks. Loud sounds coming through speakers as if you're driving through hail.

NHTSA #: 11372846
highELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Aug 2020

While driving the dash display blacks out intermittently in addition to a constant popping/cracking sounds from the infotainment system. This is a known issue with the 2019-21 honda pilots in all trim models except lx. The service department has issued the service ticket to what needs to be replaced but are on a parts back order until the end of september.

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NHTSA #: 11348533
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2026

Your infotainment system makes popping and cracking sounds while you drive, and occasionally shuts down completely, cutting off access to navigation, phone calls, and music. When this happens, you lose all audio and control functions until the system restarts. The issue may require replacing or reprogramming the infotainment unit.

NHTSA #: 11726111
mediumELECTRICAL SYSTEM
Filed: Feb 2026

Car will randomly lose all power as if the battery is dead and then flicker and come back on. No warning lights or check engine lights are on. Nothing has been inspected yet but this same problem was a previous recall on this make and model

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NHTSA #: 11718097
mediumELECTRICAL SYSTEM,ENGINE
Filed: Feb 2026

Driving on the highway dash goes completely black. Can’t see speed. Cruise control shuts down.

NHTSA #: 11716679
mediumELECTRICAL SYSTEM,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
Filed: Feb 2026

My wife drives this vehicle daily with our 3 children all of sudden these warning lights come up: Trailer stability assist problem Road departure mitigation system problem Power steering system problem Emission system problem Vehicle stability assist problem Hill start assist problem The last time this happen was 1/28/2026 Took it to the dealer 1/31/2026 showed the association the video he said he has not heard of this but mostly caused by the battery.

NHTSA #: 11715957
mediumELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
Filed: Aug 2025

Since purchasing the vehicle there was a leak under the driver's side console after heavy rains. After multiple trips to the dealer they directed us to replace the windshield. We did so (under protest).

NHTSA #: 11683081
mediumELECTRICAL SYSTEM
Filed: Jul 2025

Car intermittently won’t start due to insufficient battery charge. Jump starting will start the car. Dealership testing of battery and charging system determined no issues.

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NHTSA #: 11676458
mediumELECTRICAL SYSTEM,ENGINE
Filed: Jul 2025

The idle engine turn back on feature has not turned on several times. It has happened a couple of times upon turning it back on after a complete turn off in a parking lot. Also, it has happened in traffic at a stop light on busy roads where I was sitting there dead stopped in the road unable to get the car started.

NHTSA #: 11674721
mediumELECTRICAL SYSTEM
Filed: Jul 2025

The contact owns a 2020 Honda Pilot. The contact stated while driving at an undisclosed speed, the vehicle started to lose automotive power, and failed to return to normal operation. The contact stated that several unknown warning lights were illuminated.

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NHTSA #: 11673329
mediumELECTRICAL SYSTEM
Filed: Jun 2025

In April 2021 Honda issued a warranty extension due to loose connection in the MOSTbus network causing. Popping or crackling and Network Loss. My vehicle was checked and nothing done.

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NHTSA #: 11669660
mediumELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Filed: Jun 2025

All the associated warnings are on dash, diagnosed at local Honda dealership with code u 3006-16. Advised multi camera failure and requested $1600 to repair. Immediate after I am now getting a transmission warning problem on dash.

NHTSA #: 11665671
mediumELECTRICAL SYSTEM
Filed: Apr 2025

•What component or system failed or malfunctioned, and is it available for inspection upon request? The “smart” control module, part# 38320-TG7-L112-M1 was removed and inspected; obvious incomplete conformation coverage was discovered along with significant dendritic growth on an uncovered IC. Proper cleaning of the board alleviated the issue – for the time being at any rate.

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NHTSA #: 11653687
mediumELECTRICAL SYSTEM,ENGINE
Filed: Mar 2025

The car's engine randomly stopped working and required jump start twice. Despite replacing the valve adjustment and battery, the problem persisted. The Honda dealer we approached did diagnostic testing twice, stated that it could be a problem with the car's Auto Idle Stop system, but did not offer a definitive solution.

NHTSA #: 11651888
mediumELECTRICAL SYSTEM,BACK OVER PREVENTION
Filed: Mar 2025

The instrument panel blacks out and does not display critical information such as engine oil pressure radio goes out speedometer goes out rear camera goes out. There was a recall T89 but Honda says my VIN does not come up under the recall even though it is the same issue. This is an intermittent problem.

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NHTSA #: 11647064
mediumELECTRICAL SYSTEM,LANE DEPARTURE
Filed: Dec 2024

The Honda Pilot radio center includes the back-up camera and also Apple-Play used for navigation. This system was subject to a recall earlier when the radio would crackle and then the info center would lose power on an intermittent basis. A recall was performed, and a cable was replaced.

NHTSA #: 11630602
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Nov 2024

Every week or two, sometimes multiple times in same week, the 2020 honda pilot would turn on randomly in accessory mode where headlights would come on and/or infotainment/radio would come up, or alarm/horns would go on by themselves. Often in the middle of the night when car was in a garage. Sometimes during the day.

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NHTSA #: 11625857
mediumELECTRICAL SYSTEM,ENGINE
Filed: Aug 2024

The car goes into neutral automatically when idle. It then needs to be shut down and restarted. This happens in traffic at a light or intersection.

NHTSA #: 11605776
mediumELECTRICAL SYSTEM,LANE DEPARTURE,BACK OVER PREVENTION
Filed: Jul 2024

About a month ago my car started acting like it didn't want to restart at traffic lights when the auto idle kicked in. One time to completely did not restart on a major highway and I had to completely turn the car off then back on again.

NHTSA #: 11605634
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
Filed: Apr 2024

The recurring malfunctions in my vehicle's front screen system have repeatedly endangered me, especially when it suddenly blacks out while navigating unfamiliar roads or during backing maneuvers. Additionally, the faulty front vehicle sensor has caused my vehicle to halt abruptly, even when no obstacles are present.

NHTSA #: 11582684
mediumELECTRICAL SYSTEM
Filed: Feb 2024

The vehicle has a defect with the radio/audio/bluetooth system making a crackling sound while operating the vehicle. The Honda dealer acknowledged that this is a recall issue, although no recall currently exists and as a result they replaced the FAKRA service cables. This did not solve the problem and it is one that is common to all Honda Pilots of this year.

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NHTSA #: 11571995
mediumELECTRICAL SYSTEM,VISIBILITY/WIPER
Filed: Nov 2023

American Honda states they performed NHTSA Recall Number 23V-431 but rear view camera still does not operate correctly. They are stating that I must pay out of pocket to replace a different part to be able to have the rear view camera operational again and per the terms of the recall notice, I am to have this fixed without charge and within a reasonable amount of time. Please help!

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NHTSA #: 11554296
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
Filed: Nov 2023

NHTSA Recall Number 23V-431 calls for cable connectors to be changed out due to poor connections resulting in the rear view camera image to function intermittingly or not display at all. Per Honda engineering, this repair is not sufficient to fix the issue and the main head unit has to be replaced too.

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NHTSA #: 11553713
mediumELECTRICAL SYSTEM
Filed: Oct 2023

The contact owns a 2020 Honda Pilot. The contact stated that while stopped at a red light, the Auto START/STOP feature activated; however, after releasing the brake pedal, the engine failed to restart. Additionally, the transmission had erroneously shifted into neural.

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NHTSA #: 11548021
mediumELECTRICAL SYSTEM,ENGINE
Filed: Sep 2023

The engine failed to start after being stopped at a red light. I engaged the gas and the entire car just shut down. I was stuck at the light in the middle lane with cars honking all around me.

NHTSA #: 11544319
mediumELECTRICAL SYSTEM
Filed: Sep 2023

I received a recall notice from NHTSA about my Pilot. The MOST cable connected needs to be replaced. I am writing because I have contacted two different dealerships.

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NHTSA #: 11542116
mediumELECTRICAL SYSTEM,ENGINE
Filed: Aug 2023

Honda Auto-Idle Start/Stop system does not restart. Auto-Idle system will engage and sometimes not restart. This happens while at intersections (red lights/stop signs) and in traffic.

NHTSA #: 11541219
mediumELECTRICAL SYSTEM
Filed: Jun 2023

We had the recall repair done for the crackling speakers issue but it started again and is worse. The crackling sounds like rocks hitting the windshield and scares the heck out of everyone in the vehicle. Now when it does this we also get a network failure notice on the infotainment screen and then the infotainment system shuts down.

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NHTSA #: 11525197
mediumELECTRICAL SYSTEM
Filed: Mar 2023

Electrical components for navigation, hand free devices, back Up camera & radio have an advisory from HONDA. Can has been into dealership multiple times claiming to be “fixed” but when delivered it is not. Wiring harness for radio is on back order for 5+ months, but dealership is unsure if this will correct the problem.

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NHTSA #: 11514674
mediumELECTRICAL SYSTEM
Filed: Feb 2023

I pulled into my garage to turn off my 2020 Honda Pilot. I put my car in Park and set the Parking Break. I pushed the On/Off button of my car to turn off the ignition.

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NHTSA #: 11505621
mediumELECTRICAL SYSTEM
Filed: Jan 2023

We purchased our 2020 Honda Pilot in January 2020. Shortly we heard popping sounds in the windshield. It became more frequent so we called our local Honda service and they didn’t know what was wrong.

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NHTSA #: 11503761
mediumELECTRICAL SYSTEM
Filed: Jan 2023

The entire infotainment screen shuts off, screen goes dark. So far it turns back on with no issues. The problem is intermittent.

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NHTSA #: 11503007
mediumELECTRICAL SYSTEM
Filed: Nov 2022

Third time now that my speakers have been popping and crackling. All this leads to "Network Connection Lost" and the entire NAV screen goes black, also the main dashboard display sometimes...very unsafe. First couple of repairs were the connectors in the dash being replaced.

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NHTSA #: 11491898
mediumELECTRICAL SYSTEM
Filed: Oct 2022

My vehicle has had repeated instances of the audio "infotainment" system causing loud, unexpected popping and crackling noises. During these instances, the infotainment system sometimes quits working completely and often the handsfree telephone function quits working. When this occurs, the volume control and audio on off button have no effect whatsoever.

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NHTSA #: 11487760
mediumELECTRICAL SYSTEM
Filed: Oct 2022

When I drive the 2020 Honda Pilot it has started to make a cracking noise when I turn or go over any bumps in the road. It cuts off navigation and phone conversations from my infotainment system. The cracking noise happens if the system is on or off.

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NHTSA #: 11487405
mediumELECTRICAL SYSTEM,ENGINE
Filed: Jul 2022

died and switched into neutral by itself, wouldnt start or switch into drive mode- in the middle of a busy intersection! it was scary and dangerous trunk doesn't open/close properly Infotainment center dies unexpectedly, freezes, won't restart on it's own.

NHTSA #: 11476331
mediumELECTRICAL SYSTEM,ENGINE
Filed: Jul 2022

On multiple occassions, my Engine Auto Idle Start/Stop has malfunctioned. In particular, when the car goes into idle while stopped at a traffic light, there are times when the car completely shuts off. This is dangerous at any time because it has been unpredictable.

NHTSA #: 11472590
mediumELECTRICAL SYSTEM
Filed: Jul 2022

The radio began making crackling noises. After a week or so, the entire system (navigation, clock, charging ports, dvd, radio/ sound system) stopped working completely. Shortly there after, the battery became completely drained.

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NHTSA #: 11472189
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Apr 2022

The infotainment screen in the vehicle which includes the backup camera display, navigation, radio, Bluetooth and other important vehicle functions and settings, shuts down and reboots in a continuous loop and sometimes turns off (blank screen) completely. This results in a backup camera function that is no longer useable as the screen does not/cannot display the camera image behind the vehicle.

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NHTSA #: 11459885
mediumELECTRICAL SYSTEM
Filed: Mar 2022

When the 2020 Honda Pilot sits for over 3-6 days, the battery goes dead. I have brought it to the Honda Dealership and they have checked out the battery and alternator and say it's working properly. I have jumped the Honda Pilot 6 times because of a dead battery and had the battery replaced once.

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NHTSA #: 11459133
mediumELECTRICAL SYSTEM
Filed: Feb 2022

The infotainment system makes a popping/crackling sound. The dash display and infotainment display flickers on and off at times. This condition makes impedes the use of the the user controls and feedback systems.

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NHTSA #: 11452259
mediumELECTRICAL SYSTEM
Filed: Jan 2022

Since new, the audio/navigation system has repeatedly turned off and on, had crackling noises emitted from the speakers and issues system warnings. I retuned my first Pilot for the same issues and now this Pilot is demonstrating the same issues. I have had the vehicle at the dealer several times and they just say that it’s common with this vehicle model and the Passport with navigation systems.

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NHTSA #: 11449070
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2021

My vehicle was recalled twice before 2,500 miles for wiring harness connector issues (snapping, popping, crackling). I was told I could lose visibility with all dash functions, navigation, radio, etc. After the first and second recall service fix I continued to experience the same symptoms.

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NHTSA #: 11444494
mediumELECTRICAL SYSTEM
Filed: Oct 2021

I'm reaching out to you because I have no options and am completely frustrated. After looking into it (simple google search), I know I'm not alone. There appears to be hundreds (or thousands) of 2020 and other year Honda Pilots where the Infotainment system is failing.

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NHTSA #: 11436007
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Aug 2021

I have been dealing with the issue of my stereo crackling for over a year. The first appt is listed below. I have taken my car in 4 different times for this issue and am still as of today waiting on the part to come in to fix my car.

NHTSA #: 11429638
mediumELECTRICAL SYSTEM
Filed: Aug 2021

When vehicle is on, in drive-braked-or parked status, an incremental sound of electrical crackling and popping increasingly develops both in noise level and intensity, and emits throughout the vehicle. Culmination of this erratic electrical activity results in a loud chromatic/bursting "crack" sound and shutdown of the audio system.

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NHTSA #: 11429213
mediumELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
Filed: Jun 2021

The contact owns a 2020 Honda Pilot. The contact stated while offloading items from the trunk, the trunk door independently closed and hit the contact in the head. The contact stated no warning light was illuminated.

NHTSA #: 11419348
mediumELECTRICAL SYSTEM
Filed: May 2021

On April 4.7.2020 I visited The Honda Dealer to report my dashboard and control console shutting off while driving. On 4.14.2020 I again visited the Honda Dealer to report a problem related to the same issue since it was not repaired. On 5.4.2020 I emailed the asst service manager about the backup camera going black/off.

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NHTSA #: 11417803
mediumELECTRICAL SYSTEM
Filed: Apr 2021

The information/entertainment system shuts off every few minutes rendering the backup-camera, GPS, and all other information presented on the center display inoperable. Vehicle is currently at the dealer. This is the second time I have taken it to them for repair.

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NHTSA #: 11406461
mediumELECTRICAL SYSTEM
Filed: Apr 2021

I keep hearing static from my dash console. I took it in many times and they just reset it. I'm aware that the harness needs to be replaced from research.

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NHTSA #: 11406028
mediumELECTRICAL SYSTEM
Filed: Mar 2021

Speakers make crackling noise while playing dvd/bluray. Gets louder and more frequent until all audio eventually stops.

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NHTSA #: 11399810
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2020

Random popping noise, like sound of small rocks hitting windscreen. Occasionally the display where speedometer is goes out. Audio problems with random volume issues.

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NHTSA #: 11384709
mediumELECTRICAL SYSTEM,ENGINE
Filed: Dec 2020

Purchased my 2020 pilot on 12/30/2019 in fresno, ca. Recently this month december 2020, I started hearing a cracking and popping noise from the speakers. The popping noise happens whether or not music is on.

NHTSA #: 11383844
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Dec 2020

While driving we noticed what sounded like small rocks hitting the windshield. As we drove the car more the crackling/popping noise grew with frequency and intensity. Now every time we drive we hear intermittent crackling/popping noises.

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NHTSA #: 11383527
mediumELECTRICAL SYSTEM
Filed: Dec 2020

Vehicle cracks and pops from speaker system. Sounds as if your in a hail storm. Radio / navigation systems goes blank and back up camera goes black.

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NHTSA #: 11383258
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Nov 2020

After having known recall issue repaired, electrical/sound system still continues with aggressively loud cracking and popping noises. The noises at times are out of the blue, causing the driver and passengers to be startled. The instrument panel will freeze up and blue tooth/voice activated features will stop functioning.

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NHTSA #: 11372786
mediumELECTRICAL SYSTEM
Filed: Oct 2020

I was driving on the freeway and my whole instrument panel where my speedometer is and apps ect are turned black where I couldn't even see how fast I was going , but before that happened my stereo was crackling and cutting out and then blacked out as well and then came back on again. I have it recorded for my records.

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NHTSA #: 11366203
mediumELECTRICAL SYSTEM
Filed: Oct 2020

First month I bought vehicle 10/2019 began hearing loud cracking and popping noise which at first thought was windshield. As it continued we realized was coming through speakers. Then entertainment system began to shut down and reset with various messages.

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NHTSA #: 11365683
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Oct 2020

Issue #1 : I was driving in highway with garmin navigation turned on, the display reboots with an error "network connection lost". Issue #2: while connecting my iphone with google navigation, the display gets stuck and reboots again. Serious issue while driving this car with navigation on.

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NHTSA #: 11363071
mediumELECTRICAL SYSTEM
Filed: Sep 2020

Tl* the contact owns a 2020 honda pilot. The contact received notification of NHTSA campaign number: 20v439000 (electrical system, back over prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.

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NHTSA #: 11361771
mediumELECTRICAL SYSTEM
Filed: Sep 2020

The rear camera fails as a result of the center console (infotainment system) shorting out. This also causes distraction while driving. Additionally, there is a lound crackling and popping noise from the audio system which is related to this issue.

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NHTSA #: 11361217
mediumELECTRICAL SYSTEM
Filed: Sep 2020

Nearly constant crackle/popping through speakers largely related to body flexing. The rougher the road surface, the more evident the noise becomes. Clearly a mechanical issue with electrical connections.

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NHTSA #: 11359801
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Aug 2020

Driving vehicle cracking sound coming from windshield and radio has static .

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NHTSA #: 11351478
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
Filed: Aug 2020

Ever since I have purchased this car I have had nothing but issues. First started with cracking and popping sounds with the speakers, even when all audio was off in the car it would still make the noise. Then the dvd player stopped working.

NHTSA #: 11351137
mediumELECTRICAL SYSTEM
Filed: Aug 2020

Main dashboard display goes dark, along with infotainment system. Cracks and pops heard from the speakers. Hands free stops working.

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NHTSA #: 11350374
mediumELECTRICAL SYSTEM
Filed: Aug 2020

2020 honda pilot. Consumer writes in regards to electronic sparking from dash display. *ld the consumer stated a noise could be heard coming from behind the dash.

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NHTSA #: 11349452
mediumELECTRICAL SYSTEM
Filed: Aug 2020

Audio crackles, instrument panel and audio screen reboots randomly, intermittent connection lost

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NHTSA #: 11349738
mediumELECTRICAL SYSTEM
Filed: Aug 2020

While driving on the highway the instrument panel, including the speedometer and all gauges, went black and there is a horrible popping and crackling sound coming from the speakers. The sound system was completely off when this happened. The dealership had the car for a week to "fix" it.

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NHTSA #: 11349621
mediumELECTRICAL SYSTEM
Filed: Aug 2020

The center dash infotainment display for backup camera and other features went dead (black) while driving. This occurred on a new 2020 AWD honda pilot touring purchased in december of 2019. At approximately 1,000 miles a loud intermittent "popping" began coming from the speakers.

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NHTSA #: 11349307
mediumELECTRICAL SYSTEM
Filed: Aug 2020

Infotainment screen goes blank, instrument panel goes blank, radio, loose backup camera, radio, GPS. The radio intermittently works, and has a static or cracking sound. These problems occur while the car is in motion, or stationary, while in the city or on a highway.

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NHTSA #: 11348830
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Aug 2020

Popping, cracking even if radio off. Sometimes light pings like rock hitting windshield sometimes loud long static sound. Radio cuts odd and on.

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NHTSA #: 11348660
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Aug 2020

The infotainment center goes blank, statics when on, sometimes the speedometer screen goes off, or the the entire infotainment center goes away.

NHTSA #: 11344222
mediumELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Aug 2020

We purchased a new 2020 honda pilot touring on july 11,2020. After 2 days we noticed static,c crackle and popping sounds from the radio and this happens with the car in motion or sitting still. Then the dash goes completely black affecting the speedometer and all the gauges, backup camera, etc.

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NHTSA #: 11343845
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Aug 2020

I drive an 2020 honda pilot elite. After 6 months of driving the car the windshield has started making noises. It wounds like the windshield just shattered or is shattering.

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NHTSA #: 11343716
mediumELECTRICAL SYSTEM
Filed: Aug 2020

While in motion, vehicle has very loud audible pops. This problem occurred first in may and again in july, with the addition of the infotainment screen going out multiple times, including lost access to backup camera and navigation. Screen shows network connection lost.

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NHTSA #: 11342832
mediumELECTRICAL SYSTEM
Filed: Jul 2020

We purchased brand new in april 2020. After less than one month, we began hearing popping & crackling from the speakers. The res began freezing to the point that the dvd player would not work at all.

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NHTSA #: 11342590
mediumELECTRICAL SYSTEM
Filed: Jul 2020

Tl* the contact owns a 2020 honda pilot. The contact stated that while operating the vehicle, the display screen became inoperable. The contact stated that the speedometer and several other functions were not available during the failure.

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NHTSA #: 11342308
mediumELECTRICAL SYSTEM
Filed: Jul 2020

We purchased brand new in june 2020. After less than one month, we began hearing popping & crackling from the speakers. The res began freezing to the point that the dvd player would not work at all.

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NHTSA #: 11341783
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
Filed: Jul 2020

Follow-up on complaint #11340119. July 26, 2020. As previously noted in complaint, 2020 honda pilot information system popping noise: now the electrical service to information system is completely blacking out: no speedometer information, no telephone, no back-up camera.

NHTSA #: 11341587
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
Filed: Jul 2020

The infotainment and sometimes the dash go blank. Prior to losing all signals and visual, there is loud popping noises around the windshield. The noise sounds like rocks hitting the windshield, but it ends up with infotainment losing all communication and dash sometimes going blank.

NHTSA #: 11341595
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2020

My infotainment center and dashboard speedometer have been going out for the past three months while I drive. Looking online this was an issue with the 2019 models and no solution to the problem was made. I was not informed when purchasing the vehicle that these issues existed and when taking it into the dealership no long term fix to the problem is offered.

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NHTSA #: 11339959
mediumELECTRICAL SYSTEM,BACK OVER PREVENTION
Filed: Jul 2020

Tl* the contact owns a 2020 honda pilot. The contact stated that the back-up camera and dashboard warning light failed to operator correctly while in reverse or in motion, with an abnormal noise being heard. The vehicle was taken to gerald honda of matteson (5505 auto ct, matteson, il 60443) where it was diagnosed and determined that the apple car play software needed to be updated.

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NHTSA #: 11339028
mediumELECTRICAL SYSTEM
Filed: Jun 2020

Same problem as I am seeing on this website. While driving, cracking and popping noise from the speakers, then the entertainment screen shuts off and there is a notice saying no connection, also, the screens where the speedometer, and mileage info shuts off completely black, then resets itself.

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NHTSA #: 11330321
mediumELECTRICAL SYSTEM
Filed: Jun 2020

There is a crackling noise coming out of the speakers that begins once the car is put into reverse or drive and continues intermittently while driving. The crackling noise is exacerbated when making turns. Sometimes the radio loses connection, after which the entire dash has blanked out, losing all information pertaining to odometer and more importantly, speedometer.

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NHTSA #: 11328882
mediumELECTRICAL SYSTEM
Filed: Jun 2020

The electrical system to the communication hub is faulted. The entire console goes off in the middle of the drive including the speedometer and other aspects of the communication console. At times it reboots in few minutes and others it has stayed blank for over 10 minutes and once it was totally shut down till I took it to the dealership for repair.

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NHTSA #: 11328005
mediumELECTRICAL SYSTEM
Filed: Jun 2020

Brand new honda pilot 2020; 32 days off the lot and the radio screen goes blank, the system sends a message of "network connection lost" or "no audio connection". This happens across audio features; sirius; am; fm: bluetooth and apple car play. When the radio is working there is a constant crackling sound almost like you are listening to a vinyl record in your car.

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NHTSA #: 11327148
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2020

Problems with the computers including dash board information and infotainment system. Previously heard "popping noises" and had intermittent black outs. I went to start my vehicle after work and both screens were black and would not come on.

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NHTSA #: 11325097
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: May 2020

I bought this 2020 honda pilot touring oct 2019. I noticed the popping in the speakers after having the car a month maybe. I also noticed dvd issues and connection problems.

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NHTSA #: 11325209
mediumELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Apr 2020

Last week 4/8/2020, my 2020 honda pilot elite starting making cracking noises through the speakers while driving. A couple of seconds later the entire radio, navigation, and information center with speedometer, gas and other vital information of engine systems went black. The system came up and stated that it was rebooting and did not have data access.

NHTSA #: 11320996
mediumELECTRICAL SYSTEM
Filed: Jan 2020

With just under 5000 miles on my 2020 pilot, the infotainment system froze and would not shut off when the car was turned off. I lost access to the rear camera, GPS, cross traffic alert, radio, hands-free phone and other features. I was also afraid that the screen staying on all night would drain my battery.

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NHTSA #: 11302503
mediumELECTRICAL SYSTEM
Filed: Jan 2020

Brand new vehicle. About 500 miles in, I was driving on the highway when the center instrument panel froze -- navigation, radio, etc--basically all functionality on it was inoperable. Tried to shut the car off to reset everything, but power would not shut down to the screen, draining battery.

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NHTSA #: 11298525
mediumELECTRICAL SYSTEM
Filed: Jan 2020

These issues occur when driving, regardless of speed, road conditions, etc. The issue began on approximately 12/17/2019. The problem usually starts with a loud crackling noise through the speakers, even when the radio is turned off.

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NHTSA #: 11298042
mediumELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jan 2020

As per other drivers of 2019 pilots and odysseys, the screens on my new 2020 vehicle have gone out, while driving, rendering it impossible to get any information about the vehicle, including speed, while the vehicle is in operation. Dashboard reboots several times while driving. Backup camera is not able to be utilized during these events.

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NHTSA #: 11297378
mediumELECTRICAL SYSTEM
Filed: Dec 2019

Please note: all of the problems occurred on our 2019 pilot which we turned in as a "lemon". Now we have same problems with our 2020 pilot. Screen blacks out showing speedometer so we have no idea how fast we are driving.

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NHTSA #: 11291392
mediumELECTRICAL SYSTEM
Filed: Dec 2019

Tl* the contact owns a 2020 honda pilot. While driving or in park the problems could occur 5 MPH or 70 MPH, the speedometer, fuel gauge, odometer, radio and navigation screen turned black. The contact heard an abnormal noise and the "no audio connect" and "check tuner" warning indicators were illuminated.

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NHTSA #: 11289868
lowELECTRICAL SYSTEM
Filed: Mar 2026

While driving, we eill hear a popping noice coming from the dash speakers - almost sounds like fine grains if sand hitting windshield - at which time the media display, I.e. navigation /radio control display/etc. will turn black and briefly display "Network Connection Lost, MOST Net Off" message before the display goes completely black.

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NHTSA #: 11722007
lowELECTRICAL SYSTEM,BACK OVER PREVENTION
Filed: Nov 2025

The infotainment center goes out, the screen reads "Network Communication Lost" "MOST Net off". This occurs while using the rearview camera, causing a safety issue. This is a known Honda issue, bulletin 20-049, 20-058, A19-030B.

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NHTSA #: 11700825
lowELECTRICAL SYSTEM,LANE DEPARTURE
Filed: Oct 2025

Lane departure front facing projection camera suddenly went out disabling multiple safety features of the car. The part number for the car is 36160-TG8-A83. This car only has ~86,000 miles and this is unacceptable.

NHTSA #: 11691505
lowELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Filed: Sep 2025

The LKAS camera stopped working and it won’t allow any of the connected systems to operate including ACC, emergency brake assist, cruise control, etc.

NHTSA #: 11685007
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE
Filed: Sep 2025

All safety features on the dashboard have lit up all are constantly on. Honda America states no open recall, I see many forums for Honda owners having this issue that also impacts safety

NHTSA #: 11684380
lowELECTRICAL SYSTEM
Filed: Apr 2025

The infotainment screen is turning off and says “Network Communication Lost. MOST Net Off”. This means the infotainment screen goes black, often for long periods before it cycles back on, making it difficult to use Navigation and the screen for reverse camera.

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NHTSA #: 11655622
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Sep 2024

Car shuts off when going into idle when at a traffic stop or in traffic. Does not restart. Completely shuts off goes into neutral then park and have to press brake and start the car again.

NHTSA #: 11616532
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Jun 2024

When the vehicle comes to a stop and the auto-engine-start-stop feature is engaged, the vehicle will shift itself into neutral and will not disengage until you shut off the vehicle and turn it back on.

NHTSA #: 11593410
lowELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
Filed: Apr 2024

The car's front and back sensors will trigger for no reason. In a drive-thru it'll tell me that I am going to run into something after I've been sitting there for three minutes and not moving. The brakes slam on consistently, this happens at least three times every time I drive the car, as I'm driving down a road not about to run into anything or anyone.

NHTSA #: 11585528
lowELECTRICAL SYSTEM,ENGINE
Filed: Oct 2023

When stopping at a red light, my vehicle completely shut off (engine stopped, all lights went out, radio went blank) for a few seconds. The car turned back on (except for the engine). I was able to restart the engine after about 10 seconds, but I was stuck in the middle of traffic.

NHTSA #: 11552299
lowELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
Filed: Aug 2023

When auto start/stop feature engages at times vehicle does not restart and will not restart. This has happened 5-6 times in heavy traffic leaving the car dead in the middle of the road until we repeatedly try to reset and restart.

NHTSA #: 11540376
lowELECTRICAL SYSTEM
Filed: Jun 2023

Audio problem and the screen dashboard doesn’t work no connection Bluetooth we stop on the road trying to turn off the car but when we started we have same problem … I have videos I can’t upload

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NHTSA #: 11526828
lowELECTRICAL SYSTEM,EXTERIOR LIGHTING
Filed: Mar 2023

As I was driving vehicle it shut down. Dashboard went haywire as did the front panel, radio, windows. Could not turn on car at all, not even put it on neutral.

NHTSA #: 11511679
lowELECTRICAL SYSTEM,BACK OVER PREVENTION
Filed: Feb 2023

The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot.

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NHTSA #: 11505944
lowELECTRICAL SYSTEM,ENGINE
Filed: Sep 2022

Stop/start system shutdown the engine and failed to restart while at stop light. It occurred twice on 9/8/2022 and twice on 9/9/2022.

NHTSA #: 11483781
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
Filed: Sep 2022

I understand there may be an investigation of Honda's stop-start system, the system which is meant to improve fuel economy by shutting the engine off when the vehicle comes to a stop. I experienced this one (1) time while stopping at a traffic light, date unknown.

NHTSA #: 11483251
lowELECTRICAL SYSTEM
Filed: Aug 2022

Issues with infotainment system, a continuous crackling sound, sounds like electric spark. This occurs for several days and now the system is not working and this affects the operation of backup camera.

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NHTSA #: 11479504
lowELECTRICAL SYSTEM,ENGINE
Filed: Jul 2022

Vehicle shut down and failed to start at stoplight. It was as of it shifted off or in to neutral. Battery light showed red when initially tried to restart.

NHTSA #: 11473435
lowELECTRICAL SYSTEM
Filed: Jan 2022

Stopped and put the car in park and the entire vehicle shut completely down. No electrical power. Wouldn't start up again.

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NHTSA #: 11448434
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Mar 2021

The infotainment unit is consistently shutting down. This includes the navigation, tv, radio and backup camera. This happens while vehicle is in motion.

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NHTSA #: 11399913
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER,BACK OVER PREVENTION
Filed: Feb 2021

The infotainment system is not functioning to include: back up camera, phone hands free, maps, radio, clock, etc. The unit has been inoperable since december 2020.

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NHTSA #: 11391088
lowELECTRICAL SYSTEM
Filed: Aug 2020

Infotainment system shuts off and restarts on its own, near constant loud pops and cracks are heard in speakers. Speedometer disappeared and went black while driving at high speed, backup camera shut off during use, navigation and radio fails and states 'check tuner' infotainment system goes black and unable to turn back on. 'most net off' displays multiple times when system shuts off.

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NHTSA #: 11343866
lowELECTRICAL SYSTEM
Filed: Aug 2020

We purchased a new 2020 honda pilot, touring model, from stokes honda north in north charleston, sc on june 27, 2020. Within several days, we experienced persistent static coming from the front speakers, with or without the radio on and regardless of the vehicle being in motion or stationary. This issue resulted in distracted driving on each occasion.

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NHTSA #: 11343225
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jul 2020

While driving on the highway at 75 MPH the speakers made a terrible popping even thought the audio system was off and then entire dash screen with the speedometer went out and rebooted so I had no idea what speed I was going for 10 seconds. We had cruise control on and the whole system went haywire. It was beyond scary.

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NHTSA #: 11338894
lowELECTRICAL SYSTEM
Filed: Jul 2020

About 30-40 minutes into driving when we hit a bump or pothole the speedometer and infotainment screen flickers says tuner lost, the audio pops severely like something hitting the windshield. It's scary - looks like the electrical system is loose

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NHTSA #: 11338731
lowELECTRICAL SYSTEM
Filed: Jul 2020

Iinfotainment screen and speedometer go off randomly. Honda has no fix, and has had problems with this for years. Picture 2 is from 3/17/20.

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NHTSA #: 11338782
lowELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
Filed: Jun 2020

It first started a couple weeks before this with a crackling in the speakers. Then it wouldn't play anything plugged into the USB. Then on the 20th it wouldn't play the radio.

NHTSA #: 11329921
lowELECTRICAL SYSTEM
Filed: Jun 2020

I purchased my 2020 honda pilot on 12/9/2019. It has been 6 months and each time while driving, I hear a loud, "crackling" sound coming from the dashboard, presumably the speakers. This happens even when the audio system is off.

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NHTSA #: 11328061
lowELECTRICAL SYSTEM,EQUIPMENT
Filed: May 2020

After 2 months of driving a new 2020 pilot elite, the speakers started popping loudly and continuously even when the audio is turned off. The popping occurs sporadically and touch screen reports "network connection lost" where it will not play bluetooth audio or an fm radio station. The popping occurs when stopped and when moving.

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NHTSA #: 11326619
lowELECTRICAL SYSTEM,EQUIPMENT
Filed: May 2020

The speakers would emit constant popping/cracking sounds and the dash/radio would constantly power cycle off and back on.

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NHTSA #: 11325260
lowELECTRICAL SYSTEM
Filed: May 2020

I just left staples and car speakers were popping a lot. I've been trying to video the problem so that hopefully honda will fix the problem. About 3 minutes into the ride, my navigation/radio/dvd system screen "lost connection" and had to restart.

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NHTSA #: 11325205
lowELECTRICAL SYSTEM
Filed: Apr 2020

No instrument paneldisplay, no information or entertainment display

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NHTSA #: 11322786
lowELECTRICAL SYSTEM
Filed: Apr 2020

The entire electrical system shuts down while driving, including the main display which has the speedometer. The speakers make an enormous cracking sound before, during and after the shut down. It is a huge safety issue and makes the car an unsafe vehicle to drive.

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NHTSA #: 11322363
lowELECTRICAL SYSTEM
Filed: Mar 2020

While driving, crackling and popping started coming out of speakers, even with radio off. The infotainment system then said "network signal lost" and the dashboard display with the speedometer started rebooting over and over again until I shut the car off and turned it back on.

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NHTSA #: 11316327
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Feb 2020

As I was driving the infotainment system started crackling and then the middle console went black includinv my dash middle with the speedometer not knowing how fast I was going all info went blank and it kept happeninv

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NHTSA #: 11310885
lowELECTRICAL SYSTEM
Filed: Feb 2020

While driving my speakers began to crack : you can't listen to the radio . After a few momments the screen turns black ' network connection lost ' goes blank or audio turned off . Them goes completely blank .

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NHTSA #: 11306906
lowELECTRICAL SYSTEM
Filed: Jan 2020

Entertainment system blanks out and digital info on dash blank out ( no speed info) happens while in motion surface street or highway

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NHTSA #: 11306354
lowELECTRICAL SYSTEM
Filed: Jan 2020

We we're driving down the interstate and the instrument panel as well as the infotainment center went black/completely out. We could not tell our speed nor any other vehicle data as the instrument pane was dead. While the infotainment center going out is bad, having no instrument panel is very dangerous and a major safety concern.

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NHTSA #: 11301126
lowELECTRICAL SYSTEM,UNKNOWN OR OTHER
Filed: Jan 2020

Display audio/information screen became hot while driving and screen malfunctioned while using apple carplay with iphone plugged in via USB cord. Display screen runs warm while phone is disconnected. Display screen does not turn off after tuning off the engine and the lights dim.

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NHTSA #: 11299986

Other 2020 Honda Pilot Issues