2023 Honda Odyssey Steering Problems

I have a 2023 Honda Odyssey van. The van has been modified for me to drive from my wheelchair. The steering wheel has been locking up eight times when driving. It won’t out let me go straight or turn left or right. This happens when I come to a stop. It happened twice when driving. The wheelchair modifications company southern mobility said they fixed many times but it still have the steering wheel lock up. Now they are telling me it’s the Honda’s fault. Honda said it’s the van modification fault. Honda said they can look at it for $150 a hour. I am very frustrated and very concerned. I am in a wheelchair, my daughter is in a wheelchair, and I need to take my mom to dr appointments. I feel like my life is in despair l

The contact owns a 2023 Honda Odyssey. The contact stated while driving at 60 MPH and attempting to make a left turn, there was an abnormal clicking noise coming from the vehicle. The contact mentioned the failure would be present when making a left turn when driving at any speed. The vehicle was taken to the same dealer on several occasions where the failure was not determined due to being unable to be replicated. On a most recent occasion, the vehicle was taken back to the same dealer where it was diagnosed that the driver-side strut failed and as a result both the driver and passenger side struts needed replacement. The vehicle was not repaired due to costs. The manufacturer was notified of the failure and informed that the vehicle was out of warranty but offered a discount. The approximate failure mileage was 40,000.

The steering wheel makes a noise when turning, you can also feel the steering wheel popping/clunking when going into turns with bumps. There was a recall for the Honda Odyssey back in March of 2024 for this issue but my vehicle was not part of it, however I believe the issue lies with the steering gear box/steering column. I have taken my vehicle into Honda 6 times (5 times attached and currently it is there) and have not been able to get anywhere, they lubricated the steering shaft which alleviated the noise but 6 months later it came back. This noise started back in January of 2023.

The problems occurred to a brand new 2023 Odyssey only few days (roughly 8 days) after purchase. I was driving the vehicle on road in my community, I came to a STOP sign and stopped, then I was about to turn right but found it was kind of difficult to turn, at same time I heard the sound of crack coming from underneath the steering wheel. I felt that I almost lost control of the vehicle if I did stop at STOP sign, anyway I was able to turn the vehicle as the speed was low and continued to drive slowly. Shortly, several warning icons lighted up on dashboard, including "Auto Engine Idle Stop System Problem", "Lane Keeping Assist Problem", "Adaptive Cruise Control Problem", "Charging System Problem". After that, I drove the vehicle to dealer as soon as I can and dropped the vehicle for diagnosis and repair. It has been 6 days since the vehicle was dropped at dealer and has not been repaired, I got email from service manager saying that the gauge control module was fault.

I always do a full undercarriage inspection of new vehicles we purchase, even though I am in my 60's. When inspecting this new Odyssey there was unusual amounts of rusting throughout both front wheel hubs. This also was a problem on our 2014 Honda Cr-V we also purchased new. They require a coating on them for brake and steering systems safety. When this rust spreads to brake and steering mechanisms mounted to these hubs....big issues.