2015 Honda Odyssey Latches & Locks Problems

The contact owns a 2015 Honda Odyssey. The contact stated that all the vehicle doors would fail to lock or unlock. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the door lock actuator needed to be replaced. The vehicle was repaired, however, the failure persisted. The manufacturer was contacted and provided a repair fee discount. The vehicle was not repaired. The failure mileage was approximately 115, 862.

This is a new car that has 78,000 miles on it, which I have owned for just about two years. Approximately one year ago, the cable that controls the automatic door open and close on the rear doors of the vehicle broke, on the passenger's side. After a costly repair, it worked again. Today, the same exact issue occurred, on the driver's side rear door, and when I tried to manually close the door, it came off of the track and fell off. The reason I was trying to close the door was because the REAR DOOR indicator light was on, and so was the door open indicator, and I didn't want the battery to die while we tried to address the cable. I cannot imagine what would have happened if this occurred while I was driving, if the cable may have hit another car or the road and caused a spark, or if the door just fell off of the tracks while driving. Having this happen twice in two years and a quick google search has shown me that this is not an uncommon issue (so common that the replacement cables are sold on Amazon). As I had my toddler in the car, I believed that it was important to report to the NHTSA. The car is currently at the mechanic but can be made available for a quick inspection.

The driver side sliding door cable broken all of a sudden When we took to dealer (( tamaroff honda southfield Michigan)and we were shocked to know that the cable cannot be replaced and the entire set - with Motor should be replaced costing 1200 The cable as I see is very thin and my first impression is it's not strong enough that cannot with stand the openings and closings which we do/have to do on a daily basis besides it's connected to a motor which is completely inside the rear side and complex to reach out and to fix a cable we are shelling 1000+ dollars We hardly had any wear and tear on the vehicle as in 6 years we drove less than 50k miles this seems to be a practically functional and mechanical issue which is not qualitatively made , obviously looses it's strength on the normal daily use. This broken cable not only stops the door movement but also will alarm constantly when the van is in drive which forces the customer to shell out huge money only to replace the cable. I strongly believe this is a quality issue which needs a better way of mechanism with quality Opened Case #12287637 with Honda on 06/14/2021 and when I haven't received reply, called them and the case manager abruptly denied any sought of fix coverage ( partial also) stressing the point that the vehicle is out of warranty. Besides the case manager also denied to respond in email( for documentational purpose) which I requested to...They said they only answer in verbal