2013 Gmc Sierra 1500 Seats Problems

TL* THE CONTACT OWNS A 2013 GMC SIERRA 1500. WHILE PUSHING BACK THE DRIVER'S SEAT, THE BACK OF THE SEAT FELL. THE CONTACT LATER NOTICED A SHARP PIECE OF METAL IN THE BACK OF THE SEAT. THE CONTACT BELIEVED THAT THE LUMBAR SUPPORT IN THE SEAT FAILED. THE VEHICLE WAS TAKEN TO JOHNSON MOTOR COMPANY OF GEORGIA CADILLAC (1122 WALTON WAY, AUGUSTA, GA 30901), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SPOKE WITH JOHNSON MOTOR COMPANY OF SOUTH CAROLINA (490 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829) AND WAS ADVISED TO SPEAK TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD NOT ASSIST SINCE THE VEHICLE WAS NOT UNDER WARRANTY OR RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

3 TIMES IN 5 DAYS MY DRIVER SIDE SEAT HAS JUST COLLAPSED BACK WHILE DRIVING. IT HAS ALMOST CAUSED ME TO CRASH EACH TIME.

THE HEAD RESTS OF OUR NEW TRUCK (PURCHASED DEC 2012) PROJECT SO FAR FORWARD THAT IT FORCES MY HEAD TO TILT DOWNWARD. THERE IS NO FORWARD/BACK ADJUSTMENT TO THE HEAD REST, AND TURNING THE HEAD REST BACKWARDS TO MAKE IT BEARABLE MEANS IT NO LONGER WILL SERVE WELL TO PREVENT NECK INJURIES IN A CRASH. FOR SHORTER DRIVES, THE FORCED HEAD TILT IS UNCOMFORTABLE, BUT FOR LONGER DRIVES IT CAUSES ENOUGH PAIN THAT I HAD TO SEE A CHIROPRACTOR (AND I'M AN ATHLETIC, HEALTHY PERSON!). THE DEALER AND MANUFACTURER CONTEND IT WORKS AS DESIGNED FOR SAFETY IN A CRASH. BUT IF I CAN'T SIT IN IT FOR NORMAL DRIVING WITHOUT EXPERIENCING NECK/BACK PAIN, HOW "SAFE" IS THAT? I NOTICED THE NEW 2014 GMC 1/2-TON PICKUPS HAVE A HEAD REST WITH A NOTICEABLY LESS ANGULAR DESIGN, INDICATING GMC RECOGNIZED THE HEAD REST DESIGN IN MY 2013 3/4-TON TRUCK IS, AT BEST, A POOR ONE AND, AT WORST, A POTENTIALLY DANGEROUS ONE. IS THERE ANY RECOURSE TO GETTING GMC TO REPLACE MY HEAD RESTS WITH THE NEW DESIGN (OR EVEN AN OLDER ONE, LIKE THE STRAIGHT-UP-AND-DOWN ONES I HAVE IN MY 2003 CHEVY TAHOE)? *TR