2016 Ford Escape Backup System Problems
76 owner-reported backup system complaints from NHTSA data
Data sourced from NHTSA public database. For informational purposes only. Always consult a qualified mechanic.
Backup System Recalls (1)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Fix: Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Owner Complaints (76)
Your rear-view camera may display upside-down, blank, or distorted images when you put the car in reverse. This happened multiple times on your 2016 Ford Escape around 50,000 miles. A dealer diagnosed the issue and determined the rear-view camera needs to be replaced to fix it.
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Your back-up camera has stopped working properly, and you received a recall notice from Ford about this issue. However, the camera failed months before you got the recall letter, and when you contacted the dealer, they told you the replacement part isn't available yet. You feel Ford has taken too long to make this repair available.
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Your rear-view camera stops working when you shift into reverse, even after switching between reverse and park multiple times. This is a safety feature designed to help prevent backing accidents, and your Ford dealer has informed you that the recall fix for this issue isn't available yet. The repair will likely involve replacing or reprogramming the camera system or its wiring connections.
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Your 2016 Ford Escape's display screen is unexpectedly turning on and off repeatedly, even after you shut off the vehicle, which is draining your battery. This is related to a recall (Campaign 25V695000) for the back-over prevention system, but Ford hasn't made the repair parts available yet despite what you feel is an unreasonable delay. Your battery has had to be replaced three times due to this issue, and your dealer has confirmed the parts aren't in stock to fix it.
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Your rear-view camera isn't displaying a clear image when you put the car in reverse. Ford has issued a recall (Campaign 25V695000) to address this back-over prevention issue, but the replacement part isn't available yet, and the manufacturer hasn't provided a timeline for the repair. Your dealer is aware of the problem, and you should follow up on the recall status since your vehicle hasn't been repaired yet. The fix will likely involve replacing or recalibrating the rear-view camera system.
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Your rear-view camera displays an upside-down image when you put the car in reverse, and then the screen goes black. Restarting the vehicle temporarily fixes it, but the problem happens again shortly after. This is a known issue covered under a Ford recall, but the repair hasn't been completed yet.
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Your rear-view camera occasionally goes black or displays an upside-down image when you put your car in reverse, making it difficult to see behind you safely. This is a known issue covered by a manufacturer recall, but Ford has taken longer than expected to contact you about getting it fixed. The problem appeared around 60,000 miles on your vehicle. The fix will likely involve recalibrating or replacing the rear-view camera system.
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Your 2016 Ford Escape's rear-view camera is showing a blank or distorted image instead of a clear view. Ford issued a recall (Campaign 25V695000) to fix this back-over prevention system, but the replacement part hasn't been available yet at your dealer. You've been waiting longer than expected for the repair to be completed.
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Your rear-view camera displays a black screen when you put your car in reverse, blocking your view and making it unsafe to back up. More recently, your radio screen also went black. Ford has issued a recall for this issue, but the replacement part isn't available yet, and you're concerned about the delayed repair timeline. The fix will likely involve replacing the camera module or display unit once the part becomes available.
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You received a Ford safety recall notice in October 2025 about your back-over prevention system (Recall 25V695), but six months later Ford hasn't resolved the issue. You're concerned that Ford isn't prioritizing customer safety and believe the company needs to face penalties to force faster action on this recall.
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Your rear-view camera stopped working and won't display an image on your screen when you try to back up. There's a recall (Campaign 25V695000) for this issue, but your dealer says replacement parts aren't available yet—the manufacturer has only distributed parts for Mustang vehicles so far. You may want to contact Ford directly to check on part availability and timing for this recall repair.
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Your rearview camera image appears blurry or unclear when you shift into reverse. Ford has issued a recall to fix this back-over prevention system, but the required repair parts weren't available when you tried to get it done at the dealer. You're concerned that Ford has taken too long to make these parts available for the recall work.
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Your rearview camera is cutting out or showing a distorted/fuzzy image when you put the car in reverse. You took your car to the dealer for a recall fix, but the problem happened again right after you picked it up. The dealer said they couldn't complete the recall because the required part wasn't available yet, and they performed a different unrelated repair instead. Your camera still isn't working properly.
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Your rearview camera display occasionally goes black when you put the car in reverse, blocking your view behind the vehicle. This is part of a safety recall (Campaign 25V695000), but the replacement part isn't currently available from Ford. The dealer confirmed the part is on backorder, and you're concerned about the long wait time for this safety-critical repair.
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You received a recall notice for your 2016 Ford Escape related to back-over prevention, but the dealership told you the replacement part isn't available yet. You're concerned that Ford has taken too long to make the part available for the repair.
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You received a recall notice for your 2016 Ford Escape related to back-over prevention, but the dealership told you the required repair part isn't available yet. You feel the manufacturer has taken too long to make this part available for the recall repair.
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The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the vehicle was in reverse(R), the back-over prevention camera displayed a blank screen or completely lost power. The image in the rear of the vehicle was displayed on the screen, then shortly afterwards, the screen went black. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The manufacturer was made aware of the issue and confirmed the part was not yet available. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the screen was blank. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available.
The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse(R), the rearview camera became inoperable. There was no warning light illuminated. The contact also stated that the rearview camera image appeared upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 131,500.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back over prevention camera screen illuminated at start-up, but failed to display the image of the rear of the vehicle as needed. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 119,000.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank screen. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Protection); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera displayed an upside-down image. The vehicle was taken to an independent mechanic, where the contact was provided an estimate for the repair. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 78,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's ability to safely drive the vehicle. No warning lights were illuminated, or messages of failure displayed. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was initially blurry and then became inverted while in reverse(R). The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,200.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted to reverse, the screen displayed an upside-down image. No warning light was illuminated. Several local dealers were contacted, including Chalmers Ford (2500 Rio Rancho Blvd SE, Corrales, NM 87048), Rich Ford Sales (8601 Lomas Blvd NE, Albuquerque, NM 87112); however, the vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The back-over prevention camera had started to fail, and the image was blurry. The contact called the local dealer for several months to check on parts availability. The dealer informed the contact that the part was not available, and another notification would be sent when the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 176,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). In addition, the alarm to warn the driver when a pedestrian was walking behind the vehicle or if an oncoming vehicle was behind the vehicle, failed to function as intended. The message "Rear-view camera Unavailable" was displayed. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a white screen. The contact stated that it was difficult to see what was behind the vehicle. The failure was a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera was inoperable. The stated that the rearview camera displayed an intermittent and brief image. The contact received notification of NHTSA Campaign Number: Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair were not yet available. The dealer was contacted and confirmed that parts was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that occasionally there was no image displayed on the screen, or the image was frozen. The failures had occurred several months before receiving the recall notification. The local dealer was contacted several times, and the contact was informed that parts for the recall repair were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
The contact owns a 2016 Ford Escape. The contact stated while reversing, the rear-view camera displayed a blank image. The contact stated that the message “Camera not Available” was displayed. The contact stated that the failure was intermittent. The contact stated that the vehicle was taken to the dealer prior to the recall. The contact was informed that the rear-view camera screen display needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was recently contacted, and the contact was informed that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera image was distorted, or the screen was black. Additionally, the back over prevention system failed to audibly alert the contact when objects and or a person was behind the vehicle. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera screen displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was contacted; however, the contact was informed that parts were not available. In addition, the contact stated that the manufacturer had enough time to fix the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image fluctuated on and off, with the message “Rearview Camera Not Available” displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was referred to the NHTSA Hotline for assistance. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 76,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The back-over prevention camera displayed a distorted image. The vehicle was taken to the dealer, who determined that the camera needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 47,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while reversing, the back-over prevention camera failed to display an image of the rear of the vehicle, creating a rear visibility hazard for the driver. Additionally, while driving forward, the rear-view camera erroneously activated and displayed the rear image on the screen. The vehicle was taken to the local dealer, who diagnosed that the back-over prevention camera was faulty and needed to be replaced. The vehicle was not repaired. The contact later received the recall notice related to the failure. The failure mileage was 39,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera image displayed a blank image. Additionally, the rearview camera failed to alert the driver when an object or vehicle was nearby. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a snowy image. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not available for the recall repair. The contact stated that the unrepaired recall was very dangerous because she was unable to see anything behind the vehicle while reversing. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
The contact owns a 2016 Ford Escape. The contact stated that while in reverse(R), the rearview camera image was blank. Additionally, the rearview camera failed to alert the driver when an object or vehicle was nearby. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rearview camera became inoperable and crashed into an unknown Pontiac. The bumper was damaged, and there was no insurance coverage. The contact received the recall notification letter for NHTSA Campaign Number 25V695000 (Back Over Prevention) after the crash. A police report was filed. There were no reported injuries, air bag deployment or fires. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 90,345.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's ability to see the roadway. The contact was unaware of any warning light was illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 54,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera intermittently displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact stated that while shifted in reverse(R), the rearview camera system failure message was displayed on the instrument panel. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, and the vehicle was parked. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera system failure message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black image while reversing. The message "Camera Unavailable" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera image was displayed upside down, or there was a solid black screen displayed without an image. The contact stated that the failure caused a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 60,000.
The contact owns a 2016 Ford Escape. The contact stated that while in reverse, the rearview camera image intermittently failed to display as intended. No warning light was illuminated. In addition, the contact stated that the navigation system was displayed instead of the image of the rear of the vehicle. The vehicle was taken to a local dealer, where it was determined that the rear-view camera needed to be replaced. The vehicle was not repaired due to parts not being available. The contact related the failure to an unknown NHTSA Campaign however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.
The contact owns a 2016 Ford Escape. The contact stated while reversing, the rearview camera image was intermittently black; however, the pedestrian alert system sounded as designed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: RQ21002 (Back Over Prevention). The failure mileage was approximately 148,000.
The contact owns a 2016 Ford Escape. The contact stated while attempting to reverse, the rearview camera failed to display an image. The message “Camera Unavailable” was displayed. The contact stated that neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and the contact requested a letter for the vehicle to be repaired; however, the manufacturer refused to assist. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 110,000.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera image was upside down and the image was flickering. There were no warning lights illuminated or messages displayed. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25161000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and informed the contact that the VIN was not included. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 75,000.
The contact owns a 2016 Ford Escape. The contact stated that occasionally while shifted into reverse, the back over prevention camera displayed an image that was not clear. The contact stated that the message "Rearview Camera Not Available" was displayed. The vehicle was taken to a local dealer where it was diagnosed and determined the back over prevention software needed to be updated. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2016 Ford Escape. The contact stated while reversing at an undisclosed speed, the rearview camera screen was intermittently upside down or darkened and failed to return to normal operation. No warning lights were illuminated. The vehicle was taken back to the residence. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse out of a parking lot, the image displayed from the rear-view camera was flipped upside down. There were no warning lights illuminated. The local dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 56,000.
The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rearview camera displayed a distorted or blank image. The message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V273000 (Back Over Prevention); however, the VIN was not included. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 41,495.
The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the back-over prevention camera failed to operate as designed and displayed a blank image on the screen. The vehicle was taken to an independent mechanic but was not diagnosed. The vehicle was repaired with the passenger’s side door being replaced. The manufacturer was made aware of the failure. The failure mileage was 118,000.
The contact owns a 2016 Ford Escape. The contact stated that the rearview camera was inoperable while reversing. Additionally, the contact stated that the infotainment system screen would turn black inadvertently while driving and using the navigation system. The vehicle was taken to the dealer, where it was diagnosed, and the dealer determined that the Accessory Protocol Interface Module (APIM) and the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 81,289.
The contact owns a 2016 Ford Escape. The contact stated while reversing, the back over prevention camera screen went blank. The message "Rearview Camera Not Available" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rearview camera needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 73,000.
The contact owns a 2016 Ford Escape. The contact stated that while the vehicle was parked, she noticed the back over prevention feature was inoperable. The vehicle was taken to the dealer, where it was diagnosed and confirmed that the back over prevention feature was inoperable. The vehicle was not repaired. The contact stated that the failure had occurred several years ago. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Back up camera does not work. Screen either goes black or multitude of colors. Sometimes it flips to just see ground.
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera had started to lose functionality intermittently. The contact stated that he previously had the camera replaced. The contact stated that the camera inoperable warning light was also illuminated intermittently. The contact had taken the vehicle to a local dealer, where it was not diagnosed but not repaired. The dealer advised the contact to call the manufacturer for assistance. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was approximately 165,000.
The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera failed to display the rearview of the vehicle correctly. The image appeared upside down or was flashing the image quickly. The contact took the vehicle to the dealer who was not able to find the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 89,547.
The contact owns a 2016 Ford Escape. The contact stated that the backup camera would intermittently fail to operate with a blank image on the screen. The dealer was informed of the failure and gave the contact an estimate for the cost of a new camera. The contact's wife called the manufacturer and notified the manufacturer of the failure. The contact’s wife was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 60,000.
rear back up camera fails intermittently, blue screen says camera not available.
Backup rearview camera unavailable during parking while backing in.
APIM is currently inoperative - no rear camera view. No power to the unit.
APIM MODULE SHUTS DOWN IN THE MIDDLE OF DRIVING CAUSING GPS, RADIO, BACK UP CAMERA AND REST OF DASH TO GO BLACK
Rear view camera doesn't always work when putting the car in reverse. It doesn't go blank, the monitor just remains as if it was going forward. Sometimes when it does work, it remains on while moving forward momentarily.
Back up camera don’t work when backing up.
APIM Malfunction; 2016 Ford Escape. The vehicle’s APIM is encountering issues that are causing the SYNC system, voice command, GPS, radio, Bluetooth, audio control, USB, HVAC, and rearview camera features of the vehicle to be impaired and/or fail completely.
THE REAR VIEW CAMERA IS NOT WORKING OR WORKS INTERMITTENTLY WHEN THE CAR IS PLACED IN REVERSE
REAR VIEW CAMERA WORK WHEN THE CAR IS COLD AS SOON I START MOVING AND THE CAR ( THE MOTOR) GET HOT IS NOT WORKING ANYMORE