2022 Ford Edge Backup System Problems

Your 2022 Ford Edge's rearview camera is displaying mostly your license plate instead of a clear view behind the vehicle when in Reverse. The camera also failed to beep as a warning when another vehicle was nearby, which contributed to your car hitting a parked vehicle. Even after the dealer spent 4-5 weeks on repairs, the problem continued to occur.

Your rearview camera periodically goes dark, becomes distorted, or freezes while backing up, making it difficult to see behind your vehicle. The issue has happened multiple times, and your dealer identified that a software update is needed to fix it. Ford issued a recall notice (Campaign 25V315000) and said they'd send the update over-the-air without a dealer visit, but the update hasn't been applied to your vehicle. The repair will involve installing the recalled software update to restore proper camera function.

Your 2022 Ford Edge received a recall fix for the back-over prevention system via satellite update, but afterward your infotainment screen keeps going black, freezing, and showing warning lights that indicate missing functions. The back-over prevention camera also fails when you put the vehicle in reverse. The dealer told you they can't fix these problems because the recall repair was a one-time free service. A technician will need to diagnose the infotainment and camera system to identify what went wrong after the satellite update and potentially reinstall or repair the affected software and hardware.

Your rearview camera goes blank when you put your car in reverse, which means you can't see what's behind you. You received a recall notice about this issue (NHTSA Campaign 25V315000), but when you took your car to the dealer, they said your vehicle wasn't covered by the recall even though you received the letter. The repair will likely involve replacing or reprogramming the rearview camera system.

The contact owns a 2022 Ford Edge. The contact stated that while reversing, the back over prevention camera system displayed a distorted screen. The contact reset the back over prevention camera system. The failure reoccurred; however, the contact stated that the back over prevention camera system displayed a black screen. The dealer was made aware of the failure; however, the contact was informed that the recall was not associated with the VIN. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, parts were not available. The contact stated that several calls were made to the dealer, however the contact was informed that parts were not yet available. The contact was informed that the recall repair was forced closed and completed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 48,000.

The contact owns a 2022 Ford Edge. The contact stated that while in reverse(R), the rearview camera image suddenly turned black or became distorted, and the message "Contact Dealer" was displayed. The contact stated that the failure had created a visibility hazard for the driver. The contact stated that the vehicle had previously received the over-the-air software update under NHTSA Campaign Number: 25V315000 (Back Over Prevention); but the failure persisted. The vehicle was taken to the dealer who determined that the rearview camera unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 70,000.

The contact owns a 2022 Ford Edge. The contact stated that while reversing, the rearview camera intermittently became inoperable. The contact stated that the rearview image occasionally failed to display properly. The dealer was not contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,217.

The contact owns a 2022 Ford Edge. The contact stated that the infotainment center remained black until the vehicle was shifted into reverse(R), allowing the back over prevention system to become activated. The failure was intermittent. When in reverse(R), the image on the screen was intermittently delayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The vehicle was taken to the dealer; however, the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,023.

The contact owns a 2022 Ford Edge. The contact stated that while shifted into reverse(R), the image on the display screen was black. The contact stated that no warning light was illuminated. The contact stated that the failure was intermittent. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, after contacting the dealer and the manufacturer, the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 27,000.

The contact owns a 2022 Ford Edge. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that while attempting to reverse, the rearview camera image was displayed but then went blank. The contact stated that due to the failure, the vehicle struck an object. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); but the VIN tool showed no open recall. The approximate failure mileage was 86,000.

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000(Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the Accessory Protocol Interface Module (APIM) software needed to be updated. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Ford Edge. The contact stated that while reversing and approaching an item located behind the vehicle, the rearview camera pedestrian alert was delayed while engaging. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

The contact owns a 2022 Ford Edge. The contact stated that while parked, and attempting to start the vehicle, the rearview camera failed and displayed a blank image. A dealer was contacted. The vehicle was not taken to a dealer or independent for diagnosis. The vehicle was not repaired. The contact mentioned that a software update was performed for the rearview camera. The contact was relating to the failure of NHTSA Campaign Number: 22V151000(Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was notified and offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,585.

The backup camera isn't working properly; it's very dim and glitchy. This was a known and recalled issue for 2021 - 2022 Ford Edges, but because of my VIN number, they won't fix it without charging me. If I'm having the same issue as the other recalled ones, why won't you service mine?

Bought this vehicle from Bayou Ford in LaPlace, LA around 2 months ago. The back up camera stopped working correctly after first month. Paid to have reset at Ford dealer in Slidell, they said wasn't on recall. It's got squiggly lines when selecting reverse on shifter, unable to view behind me. This is dangerous as it's a large vehicle and I fear running over something or into another vehicle out of view. This is the exact problem as the recall indicates. The Slidell dealer said it would be over 1K to replace a camera and I don't have it after just buying thr vehicle. This should not be happening with a 2 year old vehicle. Can someone please help me? [XXX] [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)